Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capilano Audi
North Vancouver, BC
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,062 Reviews of Capilano Audi
November 29, 2022
I am one of those people who likes to read reviews on products & companies, but NEVER writes a review. In this case, I have to make an exception. The whole process of purchasing a new car from Capilano products & companies, but NEVER writes a review. In this case, I have to make an exception. The whole process of purchasing a new car from Capilano Audi was a great experience. Communication, product knowledge, & patience by all at this dealership was greatly appreciated. A special thanks to Chris Bong who listened to my requirements (which changed a few times) with great patience. Also, he spent over an hour with my wife and me upon delivery of the Q5 explaining the electronics of the SUV, A week later, having forgot some of the things that he told us, he made himself available to answer questions we had about the car in a clear, knowledgeable manner. Thanks Chris, thanks Capilano Audi ! ! More
by ddrinkle
Employees Worked With
Chris Bong
Helpful November 29, 2022
My experience during my purchase was fantastic. Trevor was very helpful and made us feel very important to Capilano Audi. Matt made the purchase and insurance process simple and efficient. everyone Trevor was very helpful and made us feel very important to Capilano Audi. Matt made the purchase and insurance process simple and efficient. everyone was very friendly and welcoming! More
by Meredith Tanaka
Employees Worked With
Trevor Smith, Matthew Tarka
November 27, 2022
Rory was very pleasant to deal with. He was knowledgeable about the product and gave me ample time to make choose the right vehicle He was knowledgeable about the product and gave me ample time to make choose the right vehicle More
by RCTaylor
Employees Worked With
Matthew Tarka, Rory Thies
November 26, 2022
Leshauna is fantastic- she makes you feel comfortable while providing helpful insights and tremendous knowledge. I would recommend her as a trusted agent to anyone! while providing helpful insights and tremendous knowledge. I would recommend her as a trusted agent to anyone! More
by Lidz
Employees Worked With
Leshauna Kistoo
November 25, 2022
We had a great experience. Leshauna Kistoo was our sales person - she was both pro-active in sending us information and reactive when responding to questions. We got exactly th Leshauna Kistoo was our sales person - she was both pro-active in sending us information and reactive when responding to questions. We got exactly the car we wanted. The overall experience was great! Thank you! More
by A.Spencer
Employees Worked With
Leshauna Kistoo
November 16, 2022
I recently had a dispute with Capilano Audi about deficiencies with a pre-owned car. The dispute was resolved several weeks later, when I accepted a flexible credit to buy another vehicle from a diff deficiencies with a pre-owned car. The dispute was resolved several weeks later, when I accepted a flexible credit to buy another vehicle from a different Dilawri dealership. The background to this dispute from my perspective begins when I bought a 2011 Acura MDX Elite on October 22, 2022. Within the first few days and weeks, I had to deal with a series of maintenance and mechanical problems including: a) transmission; b) water leaks, c) vibrating/grinding brakes, and 4) an unknown suspension issue. At the same time, I took the car to be checked by an independent mechanic, to protect my own interest. During the dispute, the dealership disagreed with me and my mechanic, about specific deficiencies. I had to be persistent for the dealership to fix some of the problems at their cost. As a result, I lost confidence in the car and increasingly frustrated with the dealership’s response to my concerns. I returned the vehicle on November 15, 2022, and filed a complaint with the Vehicle Sales Authority. Capilano Audi took the position that the car was safe to drive and all my concerns have been addressed. I had no right to break the sales contract or return the car for a full refund. My position was that I have the legal right to return the vehicle, since it was not roadworthy at the time of the sale. In addition, I argued there was a misrepresentation about the vehicle in the contract, since the dealership’s inspection failed to detect several existing deficiencies. In response, I was offered two options: 1) exchange the vehicle for another one at Capilano Audi; or 2) accept a credit for the purchase of another vehicle at Capilano Audi. Initially, I demanded a full refund. But, I also continued to talk with the sales manager to resolve the conflict. Subsequently, I negotiated a more flexible form of credit, which could be used at other Dilawri dealerships. After I searched the Dilawri web site, Capilano Audi made arrangements, on December 10, 2022, for me to buy a 2016 Acura MDX from Mercedes-Benz North Vancouver. My mechanic and I both like this car. More
by richardvgilbert
Employees Worked With
Nihk Lo, Aaron Li, Lachin Ounchi
November 15, 2022
Capilano Audi was a phenomenal dealership to work with! The service that we were presented with right from the moment we stepped through the doors was unmatched! They were quick at responding to our The service that we were presented with right from the moment we stepped through the doors was unmatched! They were quick at responding to our inquiry about the ads online! And overall the prices are very competitive and the negotiating process was handled in a very professional way! Thank you Leshauna for providing us with a seamless car shopping experience! We will be back! More
by Kira Fuller
Employees Worked With
Matthew Tarka, JM Lopez, Leshauna Kistoo
