Capilano Audi

Love My New Audi SQ5 Had a great experience dealing with Chris Bong in purchasing my new Audi SQ5 back in December. Initially I saw the car advertised online and so I inqu Had a great experience dealing with Chris Bong in purchasing my new Audi SQ5 back in December. Initially I saw the car advertised online and so I inquired about it, within minutes Chris phoned me and was able to answer all of my technical questions regarding the vehicle. I had a tricky situation having to break the lease on my M4 early but the Sales Managers Tim and Nihk stepped up and made the numbers work. In the end, I am super impressed with the professionalism of this dealership. Will recommend them to all my family and friends. More

Routine swap of tires and airbag recall On time, as promised, including swap of airbag recall. Changeover and Storage prices a bit high - and higher than other dealership for other car - but On time, as promised, including swap of airbag recall. Changeover and Storage prices a bit high - and higher than other dealership for other car - but good service. More

Flawless Service, Always Professional and Courteous Arch always makes sure that each and every service visit is on point. He arranged to have my winter tires brought over from storage and installed on m Arch always makes sure that each and every service visit is on point. He arranged to have my winter tires brought over from storage and installed on my vehicle while my routine service was being done and he even helped set me up with a Q8 to test drive through the Sales Department which I am certainly going to purchase as my next car. Thanks again to the team at Capilano Audi! More

my service experience was good to excellent My experience with the service department was a solid 5 out of 5. Intake was on time and efficient, ride back to work was prompt, service was finish My experience with the service department was a solid 5 out of 5. Intake was on time and efficient, ride back to work was prompt, service was finished ahead of schedule and pick up and ride back was perfect. The delivery of my car was off the charts, sorry I do not remember the fellow's name that assisted me but he was the best. He took the time to explain everything, and was kind enough to walk me to my car and help me set up my phone and Nav.. I'm giving him a 10 out of 10. Joe Collins More

Worst Purchase Experience Ever! Do not Come Here We have experienced the worst dealing with the this dealership, especially with their sales and finance team. The process has been frustrating and deg We have experienced the worst dealing with the this dealership, especially with their sales and finance team. The process has been frustrating and degrading. At the time of purchase, we were told by Aaron and Juan that the car was in mint condition and all maintenance and repairs were up to date. One the 5th day and second time when we drove the car, the engine light popped on, and the nightmare began. The car was brought back to their service department twice for unexpected major fix and parts repair/replacement. Over the course of 7 weeks period, we've had the car for less than 10 days. When dealing with the dealership, we were passed off from the sales department to the service department back and forth for numerous times, using words " this is a service issue, we don't know anything about it" and " You have to check in with the sales department, we can't help you...etc" We reached out to two sales managers to address our issue with no immediate response, and had to follow up numerous time to get a call back. We were promised by both Aaron Li and Nihk Lo that they will take the vehicle back and issue a refund due to the condition of the car, however, all words were just a big fat lie, and communication has been cut off and we got passed onto their business manager, who firmly told us that the refund was never an option, and they crunched some numbers and it doesn't make financial sense for them to do so. When we offer to cover the dealer's lost we were told they can't' disclose any numbers to us, "the is yours and you have to take it, whether you like it or not." When we raised our concern about the car's condition and safety, their business manger Andrew basically told us to F*** off in different words, giving us no options but to force our hands to take the vehicle which is against our will. We had lost faith in the vehicle, in the Audi brand, and certainly in this dealership. Until now, our request is still not being fulfilled and our frustration and disappointment are beyond words can describe. Based on our experience, there is no real customer service in this dealership. They pretend they care but they really don't, it's just an unethical business that they are practicing. Take your money and go somewhere else, don't come here unless you want to have a nightmare like ours. More

Simply put, the best car purchasing experience I've ever had From the moment I - without appointment - walked in the door, all of the staff I dealt with at Capilano Audi made me feel at home. Polite, patient, co From the moment I - without appointment - walked in the door, all of the staff I dealt with at Capilano Audi made me feel at home. Polite, patient, courteous, professional, and welcoming. Tim - who was my main point of contact - was fantastic. Tried to find the perfect car for me (based on my option requirements), but turns out it didn't exist; however he put me in a perhaps even better car. I made Tim work hard for the deal, but he made a solid offer, and I'll be loyal to this dealership from here on in. Thanks so much Tim and team. More

Made a used car purchase feel like a new car purchase Aaron ensured all details were taken care of. He listened to understand what I needed to feel good about a used car purchase fixing the little things Aaron ensured all details were taken care of. He listened to understand what I needed to feel good about a used car purchase fixing the little things that bothered me about the used car. It was customer experience and satisfaction over business transaction. Thanks Aaron. More

Capilano Audi Thanks audi capilano for good service dyring using q5 in oassed four years and today for leasing the new q5 2919 and mr tim cheunf in oarticular . Man Thanks audi capilano for good service dyring using q5 in oassed four years and today for leasing the new q5 2919 and mr tim cheunf in oarticular . Manouxhehr alemi More

Very professional and efficient Justin and the team at Capilano Audi consistently go above and beyond to make every visit enjoyable. They listen to, and understand their customers r Justin and the team at Capilano Audi consistently go above and beyond to make every visit enjoyable. They listen to, and understand their customers requirements. The service department is also top notch - always on time. More

Tire change and servicing Great service, on time and a clean vehicle when it was all done. Was contacted when the car was ready to pick up. Thank you Great service, on time and a clean vehicle when it was all done. Was contacted when the car was ready to pick up. Thank you More