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Capilano Audi
North Vancouver, BC
1,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,073 Reviews of Capilano Audi
December 02, 2019
Long time customer, extremely poor lease buy out experience (UPDATE TO MY REVIEW) After my review below, Derek Lau, GM called me to do everything in his power to make things right. It's unfortunate it came to (UPDATE TO MY REVIEW) After my review below, Derek Lau, GM called me to do everything in his power to make things right. It's unfortunate it came to that point, but I respect the fact he called and took the time to rectify a poor customer experience. Also, he assured me he is going to ensure further experiences for other customers will be better. If you ever run into an issue with Capilano Audi, I recommend you reach out to Derek, he smoothed everything out for me. Thank you Derek. I have been a customer of Capilano Audi for 8 years and in the past 2 years the service has gone from great to bad to the worst. Capilano Audi has been calling me and emailing me about my lease expiring for months. I have sent multiple emails and made multiple calls, a mere few have been responded to. The only time there is any sense of urgency is when I express interest in buying a new car, any mention of buying out my car leads me down a rabbit hole that I wish I could come out of. So now I'm at the finish line of buying out my car, and the amount of missed processes and lack of attention to detail and communication has been horrific. I've had to reschedule appointments, run around replacing tires, and not know the next steps, all so that I can buy the car that I've been currently driving around for four years. For someone in the finance industry, I would never support this level of customer service incompetence. I'm left running around, trying to solve every issues that presents itself and the provided with vague information on how I am supposed to Further, even the finance company I am working with the buyout my car has commented that they have never had such difficulty working with a dealership on a lease buyout. I have regularly called, only to speak to reception and leave a message, and the only way to get a response in a timely fashion is to email all management with URGENT across the top. While I wish this was the first time I've had this poor level of service, the service level has gone down materially while booking service since their top Service agents Dan and Allan left for Open Road. I hope this dealership can improve upon their service offering for the future offering to clients, but right now, it's down right awful. More
by Dan
Employees Worked With
Derek Lau, Matthew Tarka, Justin Kimura, Ryan Lee
November 17, 2019
We had a positive experience with Capilano Audi. They went above and beyond to take care of us and make sure we were happy. Highly recommend. went above and beyond to take care of us and make sure we were happy. Highly recommend. More
by Jonah.eckert
Employees Worked With
Derek Lau, Nihk Lo, Trevor Smith, Tadz Brown
November 16, 2019
Oil change I would like to mention that Richard and Daesmond both provided very good service. I appreciate in the fact that they showed they cared for my busines I would like to mention that Richard and Daesmond both provided very good service. I appreciate in the fact that they showed they cared for my business and acknowledged me as an individual and not a car. I appreciated the complementary drop off and pick up. Both drivers were kind and courteous. More
by Appreciates Good Service
Employees Worked With
Richard Hong, Desmond Ng
November 10, 2019
Next level service Returning my car at my home after test driving a vehicle was helpful on a busy day for me and for the dealership. Just amazing service! Returning my car at my home after test driving a vehicle was helpful on a busy day for me and for the dealership. Just amazing service! More
by Kpl
Employees Worked With
Nihk Lo, Justin Kimura
November 10, 2019
customer focused pleasant and takes initiative to do things right the first time. Proactive in recommending what is needed and more importantly in stating what is not pleasant and takes initiative to do things right the first time. Proactive in recommending what is needed and more importantly in stating what is not needed when asked specifics. overall very pleasant experience More
by Ross
Employees Worked With
Ryan Lee, Marshall Farrah-Jost
November 08, 2019
Great Service Everything dealt with in a heart beat. Went in to enquire, went out with a new car! Impeccable service-Lachin outstanding Tyler very patient with Everything dealt with in a heart beat. Went in to enquire, went out with a new car! Impeccable service-Lachin outstanding Tyler very patient with non tech purchasers More
by David and Gail
Employees Worked With
Derek Lau, Andrew Ballantyne, Lachin Ounchi
November 07, 2019
Personal transportation Dealer provided timely personal transportation from dealership and subsequent pick-up as vehicle was being serviced and prompt notification when vehic Dealer provided timely personal transportation from dealership and subsequent pick-up as vehicle was being serviced and prompt notification when vehicle ready for pick-up. More
by Ipad
Employees Worked With
Marshall Farrah-Jost
November 05, 2019
attentive, courteous friendly efficient . A pleasant xperien Where you are called by your name, recognised by your car, offered waiting services or a ride home and someone always to leap off their chair to hel;p Where you are called by your name, recognised by your car, offered waiting services or a ride home and someone always to leap off their chair to hel;p me wth my wheelchair, thats the place for me! More
by ginger
Employees Worked With
Jae Lee, Robert Ricci, Nick Leuchte, Arch Linsao, Richard Hong, Desmond Ng, Eduard Lyutin, Samantha Ip, Marshall Farrah-Jost
November 03, 2019
Simple and easy Easy to get a booking using the on-line option and then a simple drop off and a lift to my place of work. Picked me up and then easy collection of the Easy to get a booking using the on-line option and then a simple drop off and a lift to my place of work. Picked me up and then easy collection of the car and I was on my way More
by Njohns33
Employees Worked With
Arch Linsao
November 01, 2019
We went to Capiliano Audi because of the air conditioning problem and the recall of some parts. Desmond was the receptionist. He provided us with very good service and the vehicle was repaired within the exp problem and the recall of some parts. Desmond was the receptionist. He provided us with very good service and the vehicle was repaired within the expected time. Very good experience! More
by julie
Employees Worked With
Desmond Ng
