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Camrose Chrysler Ltd.

1.0

33 Lifetime Reviews

3511 48th Ave , Camrose , Alberta T4V 0K9 Directions
Sales: (780) 672-2476

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33 Reviews of Camrose Chrysler Ltd.

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April 20, 2018

"Where’s the customer service in the electronic age? "

- Just memorized

It’s unfortunate that these people don’t know what customer service is.. let alone being ok with getting a bad review! The owner (I believe.. he didn’t even introduce himself to me before he continued to cut me off when I was stating my case why I shouldn’t be responsible for a $75.14 oil change) He sure did prove a point that he’s knows everyone in town and thinks he’s untouchable.. he actually called the a local police officer (Brad- 1st name basis) on his personal cell phone to come and make me pay a 75.14 oil change after the fact they will be billing Chrysler Canada for the many hours they had to fix and I’m sure manipulate some extra time to suit their needs.. it’s unfortunate once again how they don’t understand the whole customer service.. My 30 days of xxxx with this vehicle has made me lose confidence in driving a new vehicle.. with manual down shifting while coasting down hill, breaks extremely hot that they create dust on my break pads... to sensitive to know if I need to touch or push in them.. hands free not working 3/4 time.. so where’s the safety of hands free while driving? The radio always glitching, ambient air temperature gauge readings were out of sorts to the point where my learn to drive system couldn’t even learn itself let alone learn my driving.. and still no codes or engine lights! But.. the oil change controller wasn’t even hooked up.. so how would I know to change my oil if I was that person to wait for lights to tell me what’s wrong with my vehicle.. or how to drive! Like xxx? There was lots of other things that would happen here and there.. what it turns out to be.. so they figure is the radio hub that isn’t working correctly.. to the point where it was hot to touch when replacing the system.. so with saying all of that as well as held back on a few other things.. I felt with the money that I have spent between my lease and the amount of fuel that has been thru my engine in the last 30 days.. why wouldn’t they want to pay for it? Wouldn’t that be making things even better.. seeing and knowing what has been going on for the 30 days that I have driven this vehicle.. wouldnt you want a raving review on your business instead of a bad one.. wouldn't you want to represent the company to the highest level possible? And really.. what’s is 75.14 when they probably just made a couple g’s from Chrysler? Wouldn’t you want a repeat traveler to camrose come back for regular maintenance & oil changes if due and in the area? Anyway, I did have to pay for the oil change as per officer Brad! Lol. It’s just unfortunate that the only good thing out if the whole situation over the last few days.. would be the young Jim Jr who actually has a brain and understands how things work.. it’s tol bad that he’s under a huge umbrella of negativity and no customer service.. Some Business Development is needed at this location..

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Recommend Dealer
No
Employees Worked With
Phil/Jim
March 01, 2018

"Very Unprofessional and so Rude employee "

- Unsatisfied Customer

On Sales- Amanda Booth...so rude and liar. She is very unprofessional and will insist everything she wants to say even if it is not true that blaming us customer for almost 5 years for there mistakes ??? very unprofessional work in paperworks. After they're done pushing us and selling us the Truck which we do no like.. screwing my husband because my husband trust them but she won't listen she doesn't have humility.. after they sold the truct to my husband by only sending paperworks through fax...and we gave the correct papers but after we gave the new and correct documents but suddenly they dig the old documents of our previous Ram Truck from their files and it was screwed mixed up to the documents of the new truck now after they are saying that we gave them that old documents which is not true..how can we give that old documents to them as they are the ones holding them and we don't have those kind of documents ... my husband is away and I took new documents from the bank that's what I gave to them...So Very Rude ever.. she should not work there...she has an Attitude Problem. She doesn't have humility and won't accept there mistakes. Blaming there mistakes to customer like us which is very unprofessional.

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Recommend Dealer
No
Employees Worked With
Sean, Amanda
August 24, 2017

"Absolutely INCREDIBLE! "

- Samantha Wideman

Highly recommend! Amanda Booth was INCREDIBLE!! I felt immediately welcomed and not pressured at all like I had felt with other dealerships. They made everything work out to what I could afford, I got the exact vehicle I wanted with no added features I wasn't particular on, everything about the experience was just incredible.

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Recommend Dealer
Yes
Employees Worked With
Amanda Booth
June 01, 2017

"Happy customer"

- Happy

We dealt with Candice Stone at Camrose Chrysler and were very pleased and would recommend her. This was a very professional experience, which included Chris and Darren. Darrell and Lila

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Recommend Dealer
Yes
Employees Worked With
Candice Stone,
April 29, 2017

"Poor salesman tactics "

- Winter bird

He thinks he is very smart person and other people are dump. Customers are really smart enough please don't donit again. Guess what you gonna lose all the customers if you do this to many people.

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Recommend Dealer
No
Employees Worked With
Chris
April 13, 2017

"Purchased Jeep"

- Sheila T

I purchased a used Jeep Grand Cherokee. The staff were very friendly and professional. Most of the paperwork was done for me when I went to pick the vehicle up. The windshield had a crack so the staff sent me to a local glass shop and had a new windshield installed. I am very happy with the service I received.

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Recommend Dealer
Yes
Employees Worked With
Tony Smith
November 08, 2016

"Purchased new car"

- Tammy W

The staff was friendly & accommodating since we are out of town. Noel was friendly, knowledgeable, and helpful. Not pushy but attentive to our needs. He knew there was only one Chrysler product we would consider and he kept his eye out for months for the right one at the right price. So happy with my Chrysler 200

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Recommend Dealer
Yes
Employees Worked With
Noel Skoglund
October 09, 2016

"Don't waste your money here"

- Not Impressed

The key to being a good sales person is to know your customer. These guys don't understand this concept. They were very pushy in their sales tactics, not even taking the time to getting to know us as a potential customer. When it came down to nailing down the details they came out with a bunch of bogus fees which in reality likely goes into their back pocket. They had no intention of negotiating with us. At the end of the day they offered their bottom price, whether the fees were listed on the purchase contract or not. The fact that they would take the fees off the contract, but the price doesn't change is proof in our mind that they are your typical bottom of the barrel salesmen. The additional services they offered, were only offered at top price which was an insult to us as we know we can get quality service for cheaper elsewhere.

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Recommend Dealer
No
Employees Worked With
Lincoln, Noel
October 03, 2016

"Stop harassing me"

- An annoyed customer

I have received three calls from Camrose Chrysler looking to sell me a vehicle. The first two times I was polite said no thanks and please remove me from your list. Today I recieve a call again looking for a sale. Stop calling me remove me from your call lists and mail lists. I decided to not deal with this dealership when the manager Lincoln offered me a gas voucher in return for a good review. I find that dishonest and do not wish to deal with a company that buys customer satisfaction. Customer satisfaction is earned not given. I have brought my business somewhere else.

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Recommend Dealer
No
Employees Worked With
High pressure sales team
February 01, 2016

"New Eco diesel"

- Withkds3

Bought a new ram 1500 Eco diesel. Mike kissick was my salesman. Very down to earth and made me feel like what I wanted mattered. Not one of those pushy salesmen that we all fear of. Made the experience very enjoyable.

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Recommend Dealer
Yes
Employees Worked With
Mike kissick
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