Steve F. was the perfect salesman. He was respectful, polite, listened, asked the right questions and did not do the salesman pressure and upselling that I experienced at other dealerships in my time. I told him what I wanted and he delivered a shiny new RAV 4. He also went the extra mile to solve a mystery problem with the on-board navigation system. He even called me at home when he solved the problem (my mobile phone was old and could not "talk" to the system in the car). Overall, one of the best buying experiences I have had. Well done Steve!