Excellent service provided for an out of town customer
We travelled to Red Deer from Sault Ste. Marie, ON recently to visit our daughters and grand-kids who live in the area. We arrived late Friday evenin
We travelled to Red Deer from Sault Ste. Marie, ON recently to visit our daughters and grand-kids who live in the area. We arrived late Friday evening of the Thanksgiving weekend. Early Tuesday morning we received a call from our Ford dealer in the Soo advising us that we needed to have our vehicle checked right away for a potential part failure. I immediately took our 2013 F150 to Cam Clark Ford Red Deer.
Upon arrival, I had the good fortune of connecting with Senior Service Advisor, Rich Desilets. He listened to my concern and arranged to have our vehicle checked. Sure enough, later that day we were advised that indeed there was an issue and a part had to be ordered but it would not arrive until the next day. Because we had some plans for the next day that required a vehicle, Rich arranged a loaner for us. That is where Glenn Willmott entered the picture. Early the next morning I met Glenn at the Discount Rental desk and he had an F150 ready for us to use for the day while we toured the area.
We returned the loaner and picked up our own F150 on Thursday morning. Other than a little inconvenience caused by our vehicle issue, the whole experience was made a lot more enjoyable due to the efforts of Rich and Glenn. By the way several other staff members were very courteous and helpful as well.
Kudos to the staff at Cam Clark Ford in Red Deer!!
Sault Ste. Marie, ON