First off, I would like to say that I have bought 3 vehicles from this dealership, and for the most part, I had passable service on my first 2. I wouldn't say that they were excellent with service on my previous vehicles, but they were at least satisfactory.
My current vehicle, however, is an entirely different story. I think that it indicates that things have gone downhill a great deal at Cam Clark Ford Airdrie. I have taken the 2012 F-350 that I purchased from this dealership in on several occasions, and I've left disappointed in them every time. The radio ads say that Ford will not be beaten on tire prices. I was told I inquired about tires for my truck and was quoted over $1700 for the brand and model that I wanted. I called Country Tire on Edmonton Trail in Calgary and was quoted just under $1400 after tax for the exact same tires. When I told the service advisor, he said that they would not honour that price. I was having other work done at the same time, so I was told a shuttle would take me home. I sat in the dealership for 2 hours with no one coming to get me. The oil change that I booked in advance ended up taking 7 hours and I was charged significantly more than the promotional price that drew me there for service. The price listed was just to get people through the door and up-charge them on the work done.
I recently noticed a pinion seal leak on my rear differential, so because Cam Clark is so close to my place of work, I exercised poor judgement and called them to inquire as to whether or not they could take a look at it. Gabrielle told me that I could bring in the truck tomorrow and for only $155 they could take a look and see what is wrong with it. (which I already know). This $155 is not for them to work on it - it is to diagnose what is wrong with it. I suspect that if a person was to pay this $155, they would feel obligated to pay more to have them not only diagnose, but fix the problem as well since they were already in for over $150 with no work done at all.
Overall, I would recommend that if you need work done on your Ford that is not under warranty, it would be prudent to avoid Cam Clark Ford in Airdrie. I can say with certainty that I will never buy another vehicle from them. I love Ford, but this dealership may have good sales volume, but their service is extremely substandard. I suspect that you will pay a premium for the work done, but will not get premium service.