I took a personal day off from work so that I would not have to concern myself with being late
for work by taking the shuttle. I then realized that access to a car in order to run some errands and attend an appointment would be very beneficial. I called Cam Clark Ford the night before I was bringing in the car for service. It was around 5:15-5:30 when I was talking to Lynn (I think that is her name.) In my conversation with her, I was still hesitating to rent a car, though, simply because I would have to "foot the bill" myself as my warranty had run out. Also, the cost was higher than the last time that I had rented a car. I asked what time she finished work. (5:30) By this time, I think it was 5:30. For this reason and because the rental agency usually requires 48 hours notice, I ended the call. A few minutes later, Chris called me to express that he wanted to do his best to accommodate me. (Lynn also obviously worked overtime to address my request.)
When I arrived at Cam Clark in the morning, I was still undecided. I decided around 7:30 to rent a car. Gabrielle and Chris made sure that I got the best price with the rental agency. (The rental agency was quoting a higher rate than the usual Cam Clark rate.)
When I picked up my car at the end of the day, I expressed my frustration to Gabrielle regarding the cost of repairs, the many repairs I have had and would be having since my warranty had run out. ( 7 months ago.) Gabrielle listened very well (with a smile) and tried to brainstorm with me. I felt badly afterwards because none of this was her fault.
Regarding the technicians diagnosing the problem, I know that Chris gave me a lower price than previously been quoted.
In summary, I felt that Gabrielle, Chris and the lady from the service department went the "extra mile" to accommodate me. They also did it very willingly.
Incidentally, Tyler from Quick Lane also "bent over backwards" to accommodate me on the previous appointment. (I did not rate his service that time.)