CYV Chevrolet Buick GMC

Poor service at best I've waited a few months after purchasing from CYV to leave a review, to make sure it was fair and honest. This might be a bit long, but I'd hate to I've waited a few months after purchasing from CYV to leave a review, to make sure it was fair and honest. This might be a bit long, but I'd hate to see someone else make the same mistake I did. The salesman was ok; he was eager if nothing else, but pulled a classic "bait and switch" - accidentally spec'd out the wrong truck. I got there at 7:00 at night (at his insistence) and left at 11:00 that night driving a new truck. I'll admit I got a great deal and he was more eager to sell it to me than I was to buy. Problem #1: They told me they could install a factory brake controller for $300, then (after signing the papers) corrected themselves and said it would be a Curt controller. I argued and got my money back, then went to the parts department and bought one (from them) for $115. It turns out, they could have sold me a GM one and installed it in the factory location, but somehow they didn't know that. Problem #2: The salesman put the safety sticker on the truck. Not a big deal on its own, but it was not safety inspected before I drove away. Also, because it didn't have a proper PDI, there were plastic pieces missing from the steering wheel. Problem #3: Because the salesman was in such a rush to get me out the door, they didn't prep the truck for delivery. I had to go back to get that done. It turns out, the day of my appointment, there was a snowstorm. I waited EIGHT HOURS while they "prepped the truck for delivery". I live an hour away, so I didn't have a way home and back again while I waited. I WAITED IN THE SHOWROOM FOR EIGHT HOURS and they FORGOT to do it. At the end of the day, they gave me a $100 gift card for gas to "cover the cost of getting the truck cleaned" .. somewhere else. Problem #4: Because the original work order had a brake controller on it, they started to install one and then stopped. I didn't know that. I just hooked my new controller to the harness under the dash and.. it didn't work. I assumed there was something wrong, so I took it to my local dealer, who charged me $140 to fix the wiring. CYV says they don't have a record of the work, so it must be my fault. Because of CYV's poor service, I wasted an 8 hour day while I waited for them to do work they "forgot" to do; I have a plastic modesty panel missing from my steering wheel; I wasted two hours of driving time; and I spent $140 fixing their screw up. I probably paid close to cost for the truck, so I guess I didn't pay for after-sales service. In this case, I got what I paid for. More

Excellent transaction , highly skilled and knowledgeable. Nice to have young people out in the workforce . Especially challenging during a pandemic and the stress that is associated with it knowledgeable. Nice to have young people out in the workforce . Especially challenging during a pandemic and the stress that is associated with it . Well done ! More

I have purchased 3 vehicles from CYV in Woodstock. They have always provided me with fast friendly service. They are also there for any after sales service. have always provided me with fast friendly service. They are also there for any after sales service. More

Awesome people to deal with. The entire process today at CYV for buying a used vehicle was professional from start to finish. The people I dealt with were so friendly and helpful. CYV for buying a used vehicle was professional from start to finish. The people I dealt with were so friendly and helpful. More

I would like to thank John Mackenzie for the awesome service..I would recommend anyone to go see John at Cyv to purchase a vechile.. Thanks you John.. service..I would recommend anyone to go see John at Cyv to purchase a vechile.. Thanks you John.. More

Thank you guy’s for your help to put me behind the seat of a brand new truck ! Greatly appreciated ! All the crew was very welcoming and professional ! Like to thank personnaly Bryanna , Danny , and Vauhn of a brand new truck ! Greatly appreciated ! All the crew was very welcoming and professional ! Like to thank personnaly Bryanna , Danny , and Vauhn for there fine work ! 5 stars ! More

New Purchase The CYV team was very excellent to work with through the purchase of our new truck. The complete team was quick to find what we needed and do what it The CYV team was very excellent to work with through the purchase of our new truck. The complete team was quick to find what we needed and do what it took to get the truck in from another location. More

Quick and easy to deal with. Traded in previous purchase and bought new car. Friendly staff and easy negotiations. Hope to do more business in the future. and bought new car. Friendly staff and easy negotiations. Hope to do more business in the future. More

Went in to Cyv to browse around and ended up taking home a nice little VW Golf. Matt Montgomery and Chris were excellent to deal with, thanks guys. a nice little VW Golf. Matt Montgomery and Chris were excellent to deal with, thanks guys. More

Aaron Sprague was wonderful to work with,, he help us so much and will deal with him again in the future. Thank you so much much and will deal with him again in the future. Thank you so much More