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CMH Auto SUPERSTORE

St. Catharines, ON

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521 Reviews

169 Hartzel Rd

St. Catharines, ON

L2P 1N6

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521 Reviews of CMH Auto SUPERSTORE

November 14, 2018

Fair and Caring We returned to CMH for our fourth vehicle purchase from them over the past several years. Mike was friendly and very helpful. He made sure we got the More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Engs, Michael Holder
Nov 14, 2018 -

CMH Auto SUPERSTORE responded

Thanks Jim for taking the time to review the experience and very happy to hear it went well. Your loyalty is truly appreciated ! Phil

November 03, 2018

This dealership goes the extra mile !!! I'm giving this dealership a 5 stars due to the fact that they go the extra mile for you, they care about the customer and making things right. CMH is More

by Loyal Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder
November 01, 2018

Very caring dealership. Second time dealing wirh CMH. Always helpful, nice, very caring dealership. Will work with you to achieve a fair and even deal that both they and your More

by Caughells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Post, Michael Holder
Nov 01, 2018 -

CMH Auto SUPERSTORE responded

Thank you for sharing and thank you for you repeat business ! Glad to hear you found the buying experience satisfactory the second time here. Phil

October 28, 2018

Best dealer ever The President Philip Engs and the Sales Manager Doug Post, offered to me an exceptional customer service by being friendly and work in a professional More

by Yael Cordova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Post, Phil Engs
Oct 29, 2018 -

CMH Auto SUPERSTORE responded

Thank you Yael for taking the time to do a review ! I am pleased you were happy with sale of your vehicle to CMH ! Thanks for choosing CMH and selling us your vehicle ! WE love buying well maintained and well cared for vehicles like yours ! Safe travels......Phil

October 26, 2018

Michael Holder is great! I came to the dealership after researching online. Mike was very curious, no pressure, efficient and personable. Felt like buying from a friend. No bs More

by Jitista
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder
Oct 26, 2018 -

CMH Auto SUPERSTORE responded

Thanks for sharing and glad you were happy. I am glad you found Mike courteous and helpful ! Phil

October 24, 2018

Easy no pressure dealership I looked for a long time for just the right vehicle for me. Michael was very easy to deal with and answered all my questions. Great dealership with a More

by Chris4211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder
Oct 24, 2018 -

CMH Auto SUPERSTORE responded

Thanks for reviewing Chris. Glad to hear it was a positive experience. Thanks for your business and your recommendation ! Phil

October 19, 2018

Excellent service Everyone was very friendly and helpful, mike reached out to us promptly after we asked for some assistance with a vehicle. when we arrived he welcomed More

by Jesse123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder, Heidi Dickinson, Leonie Ardell
Oct 22, 2018 -

CMH Auto SUPERSTORE responded

Thanks for choosing CMH and following up with a review after purchase ! I am glad to hear Michael took care of you ! Phil

October 18, 2018

Excellent service I'm really happy with the purchase and all people we dealt with were excellent. I would buy there again for sure!! Heidi and Leonie from Finance were More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder, Heidi Dickinson, Leonie Ardell
Oct 18, 2018 -

CMH Auto SUPERSTORE responded

Thanks for choosing CMH and taking the time to review. I am Glad to hear Heidi and Leonie and Michael took care of you. We set our prices below market and review them every 2 weeks or so. We strictly adhere to our no haggle pricing at CMH so everyone gets our best price without needing to dicker. We feel this is the fairest way to be, even though some customers of course still do try to negotiate. Thanks for your business ! Phil

October 16, 2018

Awful. They'll lie to your face and give you the run around These xxxxxxxx are not worth your time! Their 60 day warranty is a joke. They'll deny the issue until warranty had expired. I complained 3 times in m More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt, Phil Engs
Nov 15, 2018 -

CMH Auto SUPERSTORE responded

Dear Matt - We unequivocally reject this review as grossly unfair and a misrepresentation. You of all people know we went way above and beyond to help you. You forgot mention that we generously covered over half the cost of a new Ford motor from the Ford dealer, and that you were delinquent in paying for your half ! You purchased the truck in September 2017 and declined to purchase extended warranty. You know perfectly well that your check engine light came in March 2018 approximately 6 months after you purchased the vehicle and was NOT a pre-existing issue as you imply ! To help you out, we generously paid 50% of the cost of the timing chains/guides job at a third part shop. About a month later when the motor lost oil pressure and you drove the vehicle and ceased the motor, once again we helped you out. A new crate motor (with warranty) was purchased from Ford for $4,400.00 + HST + $1,182.50 + HST for installation by a third party shop. We generously paid over 50% of this repair ! Once again this is a repair for which in no way were we responsible. You had only $1,000.00 so we also generously agreed to give you time to pay the balance of your portion $1,871.54 + HST. You agreed with me that a factory Ford motor with warranty increased the value of your truck. You said you would make bi-weekly payments of about $500. on your credit card until your portion was paid. Over the next 5 months we were in touch with you regularly, and after nothing but broken promises from you, we never received so much as a penny from you ! We finally said if your outstanding account was not cleared up, we would send it to collection. You sent a long winded reply of which the last sentence was exactly this: "F**k you very much if you contact me again i'll have you for harassment". And this derogatory review also appeared immediately afterwards (well over a year after you purchased the vehicle). Maybe you should honor you agreements and pay your bills. In addition saying that we "lie to your face" is something that you know is untrue and you could be legally be sued for libel with such statements. Phil Engs, Owner and president, CMH Auto SUPERSTORE

October 13, 2018

Wonderful Experience - Most Honest Used car Dealer CMH and not a buyer. Dealing with Philip was an excellent experience and I wish all Used car Sellers are like Philip! Honest, great communication, wen More

by Sunil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Engs
Oct 15, 2018 -

CMH Auto SUPERSTORE responded

Thank you Sunil for your kind words and I am very happy you were pleased with the experience of selling your vehicle to us even though you were purchasing at another franchise dealership. We frequently do accommodate sellers in this way because the price we pay is sometimes higher than the dealership where they are purchasing is will to pay for the trade in. Phil

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