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CMH Auto SUPERSTORE

St. Catharines, ON

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521 Reviews

169 Hartzel Rd

St. Catharines, ON

L2P 1N6

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521 Reviews of CMH Auto SUPERSTORE

January 31, 2017

Great Experience! I recently purchased a vehicle from CMH and had a very pleasant experience. Jose was very attentive and made sure to stay in communication as the car More

by Ben78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Dickinson, Jose Giraldo
Feb 01, 2017 -

CMH Auto SUPERSTORE responded

Ben - We are glad to hear you are happy with the below market pricing and the service we supplied. Thank you for your business ! Phil

January 31, 2017

Great Service Great Car Happy Customer Everyone that I met at CMH was friendly and helpful, making the process very easy and enjoyable. I am very happy with my purchase and would definitely More

by ABraham3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Post, Heidi Dickinson, Leonie Ardell, Jose Giraldo
January 30, 2017

Customers Matter Here! From our first contact with Mike Holder thru financing, trade arrangements, delivery, all the way to after sale service ,everybody at CMH helps you be More

by Turp 57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Three receptionists, Stephanie and two others, Doug Post, Michael Holder
Feb 01, 2017 -

CMH Auto SUPERSTORE responded

Thank you for taking the time to make a detailed review, and so glad to hear it was positive including the follow up service ! Phil

January 27, 2017

Great Service! Jose provided great service. I would recommend CMH and Jose to anyone who is looking to buy vehicle. The process of buying was made easy. Keep up the More

by Rossana Santos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Dickinson, Jose Giraldo
Jan 28, 2017 -

CMH Auto SUPERSTORE responded

I am happy to hear you were pleased with Jose and the purchase Rossana ! Thank you !Phil

January 26, 2017

Very well done Looking for another vehicle. Very knowledgeable staff and great hours. Large amount of cars to choose from and we would recommend their services to a More

by Carguykevin123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Giraldo
January 26, 2017

Quick, easy, simple For a first time buyer, it was a quick and simple process with CMH. With it Jose was very simple, and it shows that he is very experienced in selling More

by Andressanchez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Giraldo
Jan 26, 2017 -

CMH Auto SUPERSTORE responded

Thank you for sharing you experience and happy to hear it was very positive ! Phil

January 24, 2017

Great experience, no high pressure sales people. The dealership is clean, we dealt with Matt Boisclair to sum it up in a few words he was great, very professional, answered all our questions, told th More

by Gary Thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Boisclair
Jan 24, 2017 -

CMH Auto SUPERSTORE responded

Thank you Gary. Matt is promising young salesperson and you comments will make him very happy. Thanks for the feedback and happy to hear your experience was positive. I hope the collector car you purchased only increases in value. Phil

Jan 24, 2017 -

CMH Auto SUPERSTORE responded

Thank you Gary. Matt is promising young salesperson and you comments will make him very happy. Thanks for the feedback and happy to hear your experience was positive. I hope the collector car you purchased only increases in value. Phil

January 24, 2017

Mediocre experience For starters, the first salesman to approach would not speak to me directly. My husband told him twice that "the lady" was buying a car, but was still More

by Mrs. B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Engs, Leonie Ardell, Matt Boisclair
Feb 07, 2017 -

CMH Auto SUPERSTORE responded

Thank you for taking the time to review your buying experience at CMH. I am sorry to hear your experience was not so great. After receiving your review, some of your concerns were addressed with our staff in our Saturday morning meeting. In particular the reluctance of someone who you first talked to (no name provided) to address you directly and spoke with your husband which is unacceptable. The second item was about follow up calls, which we encourage and consider a good thing for customer service, but in your case you received too many calls too quickly and it upset you. I impressed upon all our staff that these two points were good ones and we have room to improve. These errors we should all be able avoid easily. While you were in the finance office deciding if you would purchase the vehicle, one of our salespeople had another customer interested in the vehicle. They were given the keys to examine the vehicle and go on a test drive, but they were told that someone had looked at the vehicle first and they would be able to purchase the vehicle only if you decided not to, or if the financing did not go through. This customer was the person you saw driving the car. As far as having the vehicle prepared for you, we are a busy dealership and it does sometimes take a few days the get the vehicle ready, and yes time could have been saved if tires had been ordered before the vehicle was looked by the mechanics - you are absolutely correct. Matt is a young a promising salesperson, and he took this review hard, but I explained to him he is on a learning curve and not every customer will feel they received 5* treatment even if he thinks he gave it. I am happy you found our pricing good and want to thank for going ahead with the purchase and giving us your business. Phil

January 24, 2017

Helpful in buying my first car Really good customer service, Matt was really helpful in finding something in my price range. Matt was also really friendly with me and my family that More

by Michael197
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Boisclair
Jan 24, 2017 -

CMH Auto SUPERSTORE responded

Thanks for the business Michael ! Glad to hear you were happy with the buying experience ! Phil

January 20, 2017

Excellent Experience I could not be happier with the experience I had at CMH in purchasing my SUV. Jose Giraldo was an absolute pleasure to work with as my salesperson. More

by Larry S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Post, Jose Giraldo
Jan 24, 2017 -

CMH Auto SUPERSTORE responded

Larry, thank you for great review and the business ! Sound like you were very happy and you just made some people here at CMH very happy ! We are aware unhappy customers are more like to leave a review than happy customer, so thank you for taking the time ! Phil.

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