Bytek Volkswagen

Consistent issues with their servicing It's has been my 5th visit to this dealership in 2019 so far. 1. Regular checkup - the service department advised to change the brakes. 2. Had to It's has been my 5th visit to this dealership in 2019 so far. 1. Regular checkup - the service department advised to change the brakes. 2. Had to go back again because the oil light came back on 3. Oil light came back on again and had to replace something (kept the car for a month) 4. A week after I got the car, EPC light came on. The diagnosis was that there was an animal in the hood (which probably got in when the car was sitting in VW dealership lot for a month) 5. The sensors were not functioning. Diagnosis - there are signs that an animal is there. After the first animal incident I have put oil every weekend in the hood to keep animals away and check for any signs of animals, not once did I find anything. This is just ridiculous. I see that this dealership has got 5 stars as well but after looking at the reviews it seems that all the high star reviews were from sales. Very poor service, it seems that they have monetary targets they need to meet and in order to meet them they are lying and / or servicing the car poorly. More

Dishonest and Unprofessional First time I stopped into Bytek a Parts employee broke my ceiling... he literally just ripped it off and broke the remaining pieces off that I asked h First time I stopped into Bytek a Parts employee broke my ceiling... he literally just ripped it off and broke the remaining pieces off that I asked him to have a look at so I could reorder those parts. I was getting body work done and had an estimate sent to me for ~$750 for a section, and then ~$2500 for rust around the windshield. When I decided just to do the work in that one section, they wrote me a new estimate for it and bumped it up to ~$1200. They discounted 3 shop hours to reimburse me for my time with the broken ceiling issue. I paid $1000 flat. 5 months down the line I get an email from Sarah MacNeale asking if the work had been paid for or if I just took my car without paying for it. Sarah and Rawad threatened to send me to collections because they lost my receipt and proof of purchase and required that I send in my receipt, which I happened to have kept. I sent it in and they paid me a fee, but they did not stick to the agreement and would not send me a service fee until I sent them a photo of my credit card over email to verify that the proof of payment that I sent them was legitimate. Personal Information Protection and Electronic Documents Act -- probably does not include sending photos of your credit card via email. Hopefully they can turn themselves around. God bless. More

Worst service possible Second time that I book an appointment and they do nothing to the car over the course of the day. I had to call 4 times and spent about 40 minutes li Second time that I book an appointment and they do nothing to the car over the course of the day. I had to call 4 times and spent about 40 minutes listening to BS marketing over the phone! More

Terrible. You don’t get what you are promised. Don’t respond Constant issues with vehicle. Dealership staff do not get back to you. Sales person tell me things about the vehicle and they are not there. Do noe I Constant issues with vehicle. Dealership staff do not get back to you. Sales person tell me things about the vehicle and they are not there. Do noe I have a vehicle that does not have the features I was promised it has. Booked and appointment online and they do not have it! More

No complaints here - good service We bought our 2013 Golf Wagon from Bytek in early 2014 with 14K on it and have had it serviced by them since then. Our interactions with the staff hav We bought our 2013 Golf Wagon from Bytek in early 2014 with 14K on it and have had it serviced by them since then. Our interactions with the staff have been positive, the work has always been done satisfactorily and the prices charged have not seemed unreasonable. I have to agree that getting through on the phone is sometimes frustrating, but I now use on-line booking to make service appointments and it works well. More

Worst customer service ever (rust claim) RATING: 0 It’s now been a year. We’ve tried calling to find out what’s up with our claim. For the third time now, “no pictures and no claim on file RATING: 0 It’s now been a year. We’ve tried calling to find out what’s up with our claim. For the third time now, “no pictures and no claim on file sir”. ABSOLUTE xxxxING xxxxxxxx. VW customer service told me and my neighbor, “you should have a response within 3-4 weeks, if you vehicle will get fixed or not”. NOT with Bytek. I won’t be dealing with Bytek any longer. DO NOT, I REPEAT DO NOT GO TO BYTEK VW. More

TERRIBLE DOES NOT MATTER HOW MANY TIMES YOU TRY TO GET THROUGH AND TALK TO SOMEONE, YOU NEVER GET THROUGH!!! CAN ONLY LEAVE MESSAGE AND HOPE SOMEONE CALLS YOU DOES NOT MATTER HOW MANY TIMES YOU TRY TO GET THROUGH AND TALK TO SOMEONE, YOU NEVER GET THROUGH!!! CAN ONLY LEAVE MESSAGE AND HOPE SOMEONE CALLS YOU BACK. TERRIBLE TERRIBLE TERRIBLE...... NOT TO MENTION HOW UNFRIENDLY THE RECEPTIONIST IS. ABSOLUTELY NO PHONE ETIQUETTE! More

Cash grab for repairs Wanted to charge me for a $350 for defective seat belt? Really. This is is my fault? Also a number of other mysterious defects were found. Wanted to charge me for a $350 for defective seat belt? Really. This is is my fault? Also a number of other mysterious defects were found. More

Worst customer service ever (rust claim) In August 2018 purchased my car from friends who had been dealing with Bytek for a rust claim since January 2018. They tried following up many times, In August 2018 purchased my car from friends who had been dealing with Bytek for a rust claim since January 2018. They tried following up many times, especially in the spring and summer 2018, but were repeatedly told they were 'in the queue, just waiting for parts'. Before selling their car to me, they were lead to believe, by Bytek, that their claim was approved and that it would be transferred to me. In fact we learned, after I bought the car, that the claim could not be transferred and I had to start a new one. In the process, I also learned that the claim was actually NEVER submitted by Bytek for the previous owners who had come in for pictures in January 2018. I came to Bytek in early August 2018, they took pictures, and after multiple follow-ups with the rust claim staff, and later the dealership director, all they could say to me was 'you are in the queue'. I was 'in the queue' until late October, then got fed up and approached another dealership (that submitted my claim and had it approved in 2 weeks). FOUR MONTHS after taking pictures of my car, they still did not submit my rust claim online. I will no longer do business with Bytek. This was the worst customer service I experienced, ever. PS Since it was impossible to reach the rust claim staff by phone (he never picks up), I tried coming by in person to gather information before we start the claim process. He was not at his desk. Despite many calls and paging by other staff, he did not show up for over an hour. I walked around the premises to find him chatting over coffee with colleagues in a different part of the dealership. More

Byted 2016 Touareg Fiasco I am a Canadian Forces member with a valid CFOne card, and am eligible for the Canadian Forces Military Appreciation Program. According to the Bytek I am a Canadian Forces member with a valid CFOne card, and am eligible for the Canadian Forces Military Appreciation Program. According to the Bytek website, I am eligible for a 5% discount over and above any factory incentives at the time of purchase. As well as 10% off all parts and service, and access to VW's Volkswagen Plus Membership for free, which gives other perks and incentives. I made an appointment with JD Brown at Bytek VW, and informed him well in advance when I would be there. Just before the appointment, I told them I would be a little late, so they had even more time to prepare for the test drive. JD was friendly and courteous, but did not seem to know anything about the vehicle he was selling. I was interested in the 2016 Touareg Diesel Highline 3.0 TDI 8sp at w/Tip 4M. The picture shown on the website has the same vehicle, but the windows are all tinted on the website. When I arrived, the windows were only partially tinted in the rear. I looked around the vehicle, noticing light rust on the rotors, but that the calipers had been either painted, or replaced as new. There were also pretty bad rust colored stains under the front driver and passenger seats. This was on a titan black interior color, so it was pretty bad. The test drive was going well, but during the test drive, the tire pressure light came on. JD passed it off as "hot weather" causing the light to come on. In my 30 years of driving experience, I have never seen a tire pressure indicator tripped because of "hot weather". The fact that it happened during a test drive where they had plenty of time to inspect and perform maintenance tasks on the vehicle. I was slightly annoyed, but wasn't expecting much, considering my opinion on car salesmen was already very low. I also know that uneven tire pressure can lead to mechanical problems with any parts connected to the wheels, like the tie rods, sway bar, steering knuckle, wheel alignment, and many other critical parts can be affected. I put my hoodie in the back seat, asking JD to remind me to get it after the test drive was over. His lack of attention to this detail was a sign to me that he wasn't interested in customer satisfaction. I had to go out and get it, after I had gone through all the financing options with him and his associates. Also, during the test drive, JD pointed out that the Odometer reading was around 34000, which was lower than the actual 38,000 kms listed on the website. I think he thought this was going to impress me, so I acted impressed, but really thought that the dealership might be rolling back the odometer on it's used cars. This was clearly further cause for concern. During the discussion on financing, JD pulled up a worksheet showing 6.99% financing over 24 months. He then changed the 6.99% to 5.99% immediately, as if this was supposed to be some kind of deal for me. I knew that there was a 0% financing for 24 months on all new and used Volkswagen vehicles on offer through October 31 2018... There are also a large number of other financing offers that beat the heck out of 5.9 over 24 that I already knew about. I kept my mouth shut, because I figured if JD didn't know much about the vehicle he was selling, he would also not know much about the financing options. My suspicion is that he did know, he just didn't want to share those deals with me at the time. He didn't even know what DOHC stands for, which is extremely critical, because it means that you're getting 2 overhead cams, one for intake, and one for exhaust. SOHC only has 2 valves per cylinder in most case, and I had asked him which one this model had. He couldn't answer. I was then taken into an office by the financial adviser, who seemed to be intent on showing off her calculator skills. She told me that the Canadian Forces Military Appreciation discount was already applied to the vehicle, and was included in the $16,495 discount listed on the Bytek website. This is, of course, logically impossible. If the discount is $16,495, then that is the factory incentive discount for anybody who is going to purchase the vehicle. It then says, on the same Bytek VW website, that the CF Member Appreciation discount is to be applied ON TOP OF any other factory incentive discounts. This amounts to $2499.75 based on $49995.00 @ 5% discount. Which should have brought the total price of the vehicle to $47495.25. The lady told me that the CF discount was already applied, and that I would be getting $500.00 off, and then wrote "$500.00 off"on the copied version of the Volkswagen Plus information sheet she gave me. The actual contractual worksheet showed the Canadian Forces Military Appreciation Discount as $0.00... but she still insisted that I was getting $500.00 off, and that the $500.00 was included in the $16,495 already discounted for everyone. As you can imagine, I was completely unimpressed by this time, but I kept a smile on my face, and tried not to look completely dissatisfied. Further to that, I took the liberty of checking the CF Member Appreciation website, which has all kinds of special discounts for Canadian Forces members, many of which are way better than what Bytek was offering. All you have to do is log in there with your CFOne card number and password. They've got KIA, Nissan, Infiniti, Ford, and even another VW Dealership on there... Bytek isn't even listed on the CF Member Appreciation website. Which probably explains why they weren't willing to give me a deal on it... because the deal is complete vapor... and a total misrepresentation, in order to draw military members into the dealership, but then try to waffle on the CF Appreciation discount. Another associate named Lesley Drysdale, contacted me, to discuss financing options, after I expressed my concerns via e-mail to JD, after the fact, when I was at home. I told Lesley about the 0% financing for 24 months, and he insisted that the best he could do was 4.99%... this was immediately right after I told him about the 0% financing for 24 months that I found, and that I had had a friend who received 2.99% before the 0% financing option was available. Obviously, I was not impressed. My credit is fine, and I've paid my bills on time, and had very little credit card debt over the last 5 years, and have never had any problems paying any debt off. There is absolutely no reason why they couldn't find me a better deal than 4.99%, or why they couldn't offer me the 0% APR for 24 months that was on offer from VW, other than the fact that they just wanted more money, as is typical of car dealerships. Since I was reaching an impass with these people, and having to explain myself several times, as to the various issues here, JD forwarded me to Andrew Crowe... the General Manager of Bytek Volkswagen. Andrew asked me to explain the whole situation again, as he was too lazy to get the information from his associates, and present me with what he thought the facts were first. Even after explaining the whole situation to him, he still insisted on playing the broken record to me, where even he was still saying the $16,495 included the CF Member Appreciation discount. He never even bothered to address the 0$ APR financing for 24 months, and insisted that the vehicle didn't need any service. He insisted on assuring me that the vehicle maintenance records were solid, and that there were no major issues that they knew of. When I was in the dealership talking to JD, I asked him several times to forward me the maintenance record for the vehicle. He wrote it down on his notepad, and then promptly and conveniently forgot about it. I had to go to CarProof and pay $45.95 to get the basic maintenance record, and the approximate value of the vehicle. The maintenance record checked out, but that doesn't mean there weren't any issues with the vehicle. The vehicle was valued at $48258, without any discounts applied to it, according to CarProof, so basically they're just taking $16,495 off because it's a used vehicle. What a joke. Never, ever, deal with these people if you want to keep your sanity. More