Bustard Chrysler

Used truck purchase The first thing that entered my mind when walking into Bustard is that this dealership has one of the smallest showrooms I have ever seen. However th The first thing that entered my mind when walking into Bustard is that this dealership has one of the smallest showrooms I have ever seen. However this is absolutely no indication of value placed on customer satisfaction. Kyle Costa and Steve Tokar were two of the most professional ,knowledgeable and friendly sales staff I have ever dealt with. Even though I was only purchasing a used vehicle the general manager, (Shawn Yarrow), came over to introduce himself and make sure all my queries were taken care of. Nice to see no matter the reason for the visit everyone is interested in assuring the red carpet treatment More

Horrible Absolutely the worst dealership we have ever dealt with. It has been over a month to get a replacement key fob on a recalled issue. This should not be Absolutely the worst dealership we have ever dealt with. It has been over a month to get a replacement key fob on a recalled issue. This should not be a problem. Next needed them to reconnect a cable on the hood release. They quoted $120.00 plus roughly $40.00 for a new wire if needed. Go in they want another $120.00 to just look at. Took it to OTT’s in Hespeler. Was a simple re connect in and out for $40.00 plus tax. Stop treating your customers like they owe you something. Will never go back. I am contacting Chrysler regarding the recall. Hopefully they allow me to go to someone else to get this issue resolved. More

Service Deptarment useless Have had new 2016 Journey in 4 times to fix creaking drivers seat. Still not fixed. Said they need to do another assessment. I asked to replace ent Have had new 2016 Journey in 4 times to fix creaking drivers seat. Still not fixed. Said they need to do another assessment. I asked to replace entire seat, but wont. Said will keep replacing parts until it is fixed. They have no idea what they are doing. Service rep, service manager and the general manager all cut from the same cloth.....would say three stooges but it would be an insult to the intelligence of the stooges. More

What a great experience with Stefan Cyr a BELLWETHER times 1 I called the dealership 7th of Feb 2017 regarding a Vw jetta. I was transfered to a salesperson by the name of Stefan Cyr. He was scheduled that day I called the dealership 7th of Feb 2017 regarding a Vw jetta. I was transfered to a salesperson by the name of Stefan Cyr. He was scheduled that day till 5pm. I work in Mississuaga hence a 1.15hour drive plus traffic. He went on faith that I was going to show that evening, even though his schedule ended at 5pm that day. I arrived at 7pm as traffic was very heavy and to my surprise Stefan Cyr was still there waiting for me instead of going home to his family, instead of writing me of as a no show.I test drove a 2015 jetta and bought it the same night. Stefan Cyr a superb human being and very knowledgeable "car guy". Many thanks and will be back to buy another vehicle with him again. Roy More

Worst customer experience I've ever had! I have never been treated with such tasteless disrespect and condescending attitude as I received at Bustard’s. I stopped into the dealership to I have never been treated with such tasteless disrespect and condescending attitude as I received at Bustard’s. I stopped into the dealership to take a Jeep for a test drive. After taking down my information and asking a few questions, the salesman said to go out, enjoy the drive and try both city and highway driving - with no mention of timing. I took a standard route and duration that I’ve taken at all other dealerships with no issue. On my test drive, I got a call but I didn't answer as that would break the law. When I got back to the dealership, I was absolutely dumbfounded by what happened next. Salesman: "What did you think?" Me: "It was great but I'm definitely going to have to think about it." Salesman: "You're going to take it for a half hour test drive and you're just going to think about it? These things aren't for joyrides. We were going to call the cops on you. Have a nice day." and then stormed off. Not to mention a wicked stare I got as I left dealership in my car. In no way should any potential customer ever be treated like this. As I’m in the market for a Jeep in the next year, I’m quite happy to take by business elsewhere. Clearly, the salesman and Bustards don’t want it! I’ll make sure to send a picture when I get my new Jeep. More

Outstanding customer service My husband and I drove from Brampton to Waterloo to purchase our 2016 Dodge Ram 1500 Sport. The team of employees here are outstanding to deal with an My husband and I drove from Brampton to Waterloo to purchase our 2016 Dodge Ram 1500 Sport. The team of employees here are outstanding to deal with and got us the best deal for what we were looking for. Kyle Costa was our main reason for coming into the dealership and he went over and above to make sure our experience was 100% Thank you so much again for everything. Darren and Robin White More

Poor customer service doesn't begin to describe this! I have had issues with my vehicle (which I purchased brand new from Bustard) for the last few years. The service department has failed to repair the I have had issues with my vehicle (which I purchased brand new from Bustard) for the last few years. The service department has failed to repair the issues that have clearly been present since purchase date and now as my vehicle moves past the 2nd year of ownership Bustard is still trying to push off any responsibility onto me. I have been misled by customer service people on the phone and been fed excuse after excuse. More

Professional service I purchased a used Jeep wrangler from Heather ..excellent service.great price and a very good trade in value for my truck...Thanks for everything. . I purchased a used Jeep wrangler from Heather ..excellent service.great price and a very good trade in value for my truck...Thanks for everything. .. . More

right on schedule and very friendly staff we were scheduled for 4-4.5 hrs.to do a check on the rear axle,they were done in less time,plus repaired my mud flap.they have very courteous people w we were scheduled for 4-4.5 hrs.to do a check on the rear axle,they were done in less time,plus repaired my mud flap.they have very courteous people working there. dash keyes More

Get to Know the People I have bought 3 vehicles from Bustards, 2 New and 1 used, all great. I know what I want so don't really need a salesperson albeit that is a necessity, I have bought 3 vehicles from Bustards, 2 New and 1 used, all great. I know what I want so don't really need a salesperson albeit that is a necessity, however I will say that if you get to know the people that service your vehicle, like Marion the service consultant and Jim the mechanic, Mary the Driver, they are more than helpful, and Cathy the Service Manager was great to me, I recommend them to my friends, but ask for certain individuals like the aforementioned, as new people training , while necessary, are not as knowledgable and do not provide the same level of service, will continue to be a long lasting customer. Roberto in the Fine Detailing shop at the back also helpful and fast. All staff were very friendly. More