Burlington Toyota

Overall - Very Good - But My overall experience was very positive, however, I did have one issue with the business managers Chris Lichach and Ed Szela. When I called to have m My overall experience was very positive, however, I did have one issue with the business managers Chris Lichach and Ed Szela. When I called to have my deposit refunded on my originally planned purchase, I was told to call back the next day by Chris. When I inquired as to why I would have to call back the next day and she could not assist me right now, I was told that she had three people waiting to speak with her, essentially that she was too busy to help me. When the other manager, ED came on the line after I requested to speak with her supervisor, he listened to what I had to say and took care of my request, however, there was no apology for the poor way in which I was treated. I have been in customer facing roles within my own career for 20 years. I have NEVER told a client that I was TOO BUSY to help them. Overall, this dealership has treated me very well and I will continue to do business with them and refer people to them, however, if they are "too busy" to take care of their customers, you can bet that another Toyota Dealership, or worse, another automobile manufacturers dealership, will make the time. The sales person, Hamed Topalovic that I worked with was fantastic. Also, the sales manager that I have worked with for my original vehicle purchase, Sion Lewis, has always been a fantastic person to work with!! No one hustles in that dealership more than he does (I have personally witnessed him literally running to get things done quickly for his customers!!). More

very pleasant It was a good experience. The staff is very pleasant and the waiting room was comfortable.The car is new so there was no charge for the first service. It was a good experience. The staff is very pleasant and the waiting room was comfortable.The car is new so there was no charge for the first service. More

Very knkowledgeable, very trustworthy The Service reps are very knowledgeable - I have found them very capable of answering my questions using their strong technical knowledge translated i The Service reps are very knowledgeable - I have found them very capable of answering my questions using their strong technical knowledge translated into plain English. They never upsell on service items and commonly suggest items that can wait for the next service interval. More

Sales Our sales rep Zee, provided an excellent buying experience, one of my best experiences. He was friendly and didn't pressure at any time. Great job. Our sales rep Zee, provided an excellent buying experience, one of my best experiences. He was friendly and didn't pressure at any time. Great job. More

Clean, quick, and very friendly staff I have been coming to this service station for a few years now and I am never disappointed. Clean, quick, and very friendly professional individuals I have been coming to this service station for a few years now and I am never disappointed. Clean, quick, and very friendly professional individuals working there. More

Staff are very freindly Service providedd on time as they said they will do it Cost is acceptable as previously pid for. They alos recommended about the tires. Very w Service providedd on time as they said they will do it Cost is acceptable as previously pid for. They alos recommended about the tires. Very well done More

very friendly and helpful staff. My Daughter works at Burlington Toyota and highly recommended the service department. We were unhappy with our last mechanic and were happy to try Bu My Daughter works at Burlington Toyota and highly recommended the service department. We were unhappy with our last mechanic and were happy to try Burlington Toyota. The staff was very attentive and helpful. My car was taken care of in a timely manner. I will be back. Thank you. More

Friendly, helpful and all done in a reasonable time Greeted as soon as I pulled in, explained the time line for the service and given a written report on what was done, thanked for bring car in for serv Greeted as soon as I pulled in, explained the time line for the service and given a written report on what was done, thanked for bring car in for service. More

My comments I was greeted by Len who showed respect and friendliness. He saw that all service needed was done promptly. Len saw that something additional was do I was greeted by Len who showed respect and friendliness. He saw that all service needed was done promptly. Len saw that something additional was done for me and it was greatly appreciated. More

Excellent Service!!! That was my first time to have the service from Burlington Toyota since I just moved to the city a month ago. They have a wonderful, friendly custome That was my first time to have the service from Burlington Toyota since I just moved to the city a month ago. They have a wonderful, friendly customer service, and I found the service pretty satisfactory! But, there is one thing I need to mention; unlike most of Toyota services in other areas, they didn't offers a car-wash after the service. It would be a GREAT place if they provide their customers with a car-wash service. More