Budds' BMW Oakville

Great customer service The way they have the customer service staff manage a service call from when you drive in to when you leave is a great professional process. No one li The way they have the customer service staff manage a service call from when you drive in to when you leave is a great professional process. No one likes to have a broken car but you know they will communicate with you the issues and potential costs up front so there are no surprises when it comes time to pay the bill! More

Scheduled Service Great service from Alex and the Budds team. They were able to take care of additional items while my SUV was in for scheduled service. Great service from Alex and the Budds team. They were able to take care of additional items while my SUV was in for scheduled service. More

hard for dealer to properly diagnose brought car in because it was not recognizing the key fob, I was able to drop the car off quickly and easily. Received a call saying the transmitter n brought car in because it was not recognizing the key fob, I was able to drop the car off quickly and easily. Received a call saying the transmitter needed to be replaced($300+) got a call a few days later ( as the original service advisor had gone on vacation) saying that we needed to bring the spare key in as they suspected the key was bad. Turned out the key was in fact bad so replacement of $300 transmitter was not needed but charged for it anyway. Bill came to just under $500 and vehicle wasn't even washed More

Excellent Customer Service My vehicle BMW X3 2018 gave me a lot of problems with its electronics. Mr. H. Xu was very accommodating and helpful. The only thing I want to add My vehicle BMW X3 2018 gave me a lot of problems with its electronics. Mr. H. Xu was very accommodating and helpful. The only thing I want to add is that I'm very disappointed with this vehicle. The electronic problems were not only annoying but at the same time very dangerous. I've never experienced this sort of problems with my previous BMW's since 2001. Hope you understand my situation. More

Rob Kellner’s 340i Faisal was great from the time I made my first call to the dealer. It was late on a Saturday and he got the car out front for me to see after closing Faisal was great from the time I made my first call to the dealer. It was late on a Saturday and he got the car out front for me to see after closing and we purchased it in the Monday. More

Expectional & Efficient Service The service department went out of their way to complete the service work as quickly as possible and they were professional and prompt across multiple The service department went out of their way to complete the service work as quickly as possible and they were professional and prompt across multiple channels - whether by phone, email, text and in person I enjoyed a high degree of consistency and care from Budds BMW. More

I was without my car for 5 days - and on one advised me. Well organized, well run dealership. Only use BMW dealership for all servicing (2 cars). My only critique is I brought my car in for servicing Wednesd Well organized, well run dealership. Only use BMW dealership for all servicing (2 cars). My only critique is I brought my car in for servicing Wednesday night for servicing starting first thing Thursday morning, but didn't get it back until Monday at 6:00 pm. I went without my car for 5 days. Nobody told me/warned me it was going to take that long. More

Rare case of exceeding expectations The entire experience of booking, test driving and vehicle pickup was superb. The BMW i3 also exceeded expectations so far and looking forward to a The entire experience of booking, test driving and vehicle pickup was superb. The BMW i3 also exceeded expectations so far and looking forward to a full season of use. Product specialist Robert Biro went above and beyond to explain the various complex features of the i3. Mush is a fellow automotive enthusiast and it shows... Bottomline: I would buy another vehicle from Budd's BMW. J.W. More

service on Mini So very pleased. The extra care and attention made all the difference for me. The professionalism, friendliness, accommodations, and care was above my So very pleased. The extra care and attention made all the difference for me. The professionalism, friendliness, accommodations, and care was above my expectations. Thank you for providing me with good quality assistance. More

Great and fast service experience Alex did a great job addressing my questions and completing the service earlier than expected. Definitely a great experience and would ask for Alex a Alex did a great job addressing my questions and completing the service earlier than expected. Definitely a great experience and would ask for Alex again for my next service. More