Budds' BMW Oakville

I brought my car in for service Raja was professional, courteous and efficient with his dealings with me. He arranged for me to have a renat car for the day as they were unsure how Raja was professional, courteous and efficient with his dealings with me. He arranged for me to have a renat car for the day as they were unsure how long the programming service would take. (Although it wasn't a surprise to me that I was going to be charged a small fee for the rental of the car I felt that being a liftime BMW aand loyal owner I shouldn't have been but of course I didnt mention it). He called me, as promised a few hours later to tell me my car was ready for pick up and he was there to greet me and had everything ready for my arrival. He also was faced with a personal issue I had that he dealt with in the most compassionate manner. He was very kind and I will always remember that! More

Week car breakdown Car broke down on Saturday. Called Budds ..then tow company Picked up car and delivered it the Budds Oakville. Monday morning Budds called confirmed Car broke down on Saturday. Called Budds ..then tow company Picked up car and delivered it the Budds Oakville. Monday morning Budds called confirmed car was being evaluated and would call back with diagnostic. Budds called back . To my pleasant surprise the informed me the car was fixed and was covered under warranty and would I need a shuttle to Budds. This was 1:30 they picked me up at two . Beyond my expectations! Car was enevn washed ! Through this first time experience I was supported by Moe Kassab through prompt emails . Moe guided and assured me throughout Hats off to this excellent experience with Budds and their professional staff Hope I wasn’t too over the top but they did come through ! More

Great customer relations and very easy to work with - Tapan Our family just purchased our second vehicle from Budds in the last 7 months. In both cases we worked specifically with Corey who was extremely helpfu Our family just purchased our second vehicle from Budds in the last 7 months. In both cases we worked specifically with Corey who was extremely helpful and very knowledgeable. He took the time to not only show us around similar cars in the dealership but also detailed out the features that we should target based on our habits and needs to make sure we don't over spend. Highly recommend working with Corey for your next car! More

"Great Experience" Thanks to Mush for a pleasant experience during purchase of my BMW. Mush address all of my questions and concerns in a very professional manner. Than Thanks to Mush for a pleasant experience during purchase of my BMW. Mush address all of my questions and concerns in a very professional manner. Thanks also to management and service department for prompt and excellent service". More

Friendly and professional service I'm always happy with the service at Budds Oakville. Have taken my car in for several services (oil, breaks, new tires, and other service reasons) and I'm always happy with the service at Budds Oakville. Have taken my car in for several services (oil, breaks, new tires, and other service reasons) and have always been promptly informed of any updates and followed up with. I can trust taking my vehicle to Budds Oakville. More

Great Customer Service I thoroughly enjoyed my recent experience with Budd's BMW. I had the pleasure of meeting with Sales and Leasing Specialist, Corey Scarfo. He provide I thoroughly enjoyed my recent experience with Budd's BMW. I had the pleasure of meeting with Sales and Leasing Specialist, Corey Scarfo. He provided exceptional service while ensuring that I understood all the options, features and related costs. His professional and exceptional approach to customer service was appreciated. I found the staff overall very pleasant and attentive. Thanks for making this purchase a great experience! More

Great Service by Budds BMW Oakville Thank you very much for your rapid response to aacomodate my emergency call and find a loaner car. Your service was great and fast. Much appreciated Thank you very much for your rapid response to aacomodate my emergency call and find a loaner car. Your service was great and fast. Much appreciated More

Amazing Service This was our first time buying from a Budds dealership and Lee. Lee made it a very pleasant experience. He was extremely professional and courteous. H This was our first time buying from a Budds dealership and Lee. Lee made it a very pleasant experience. He was extremely professional and courteous. He was knowledgeable, diligiant and made sure we got everything we needed and wanted. We appreciated his honesty and how he helped us make a quick and effortless decision. I would most definitely recommend and refer Lee! More

Unethical The worst experience with any BMW dealership we have had in the past 20 years ( we’ve had 4 x5’s 2 3 series and a 1 series from different dealers). On The worst experience with any BMW dealership we have had in the past 20 years ( we’ve had 4 x5’s 2 3 series and a 1 series from different dealers). On more than one occasion Budds have demonstrated unethical practices. Ranging from charging for work not performed to scams involving so called “computer upgrades”. Our last experience they sought to charge us $7000 to change out sensors, catalytic converters due to a hard stop warning (at the same time saying they couldn’t guarantee this would fix the problem). They also said they couldn't connect to the on board computer and then had to do a computer upgrade before they could go any further. The vehicle had 200kms left before a hard stop and they ran the car down to 30km to prevent us from taking the vehicle to another dealer for a second opinion. In the end we took the vehicle to an Auto shop in Oakville just around the corner and it was confirmed that Budds were scamming us. Coincidently a friend who imported a vehicle from the US recently took his vehicle there. Budds used the same strategy and tried to charge him $2000 for a computer upgrade and to do simple programming of his lights (he purchased an on board diagnostic tool you can connect yourself and did the work himself for the cost of $40). We took our issues to Kyle Rutty the Service Operations Manager who in my mind is driving this culture (together with leadership from the top). We have spoken to numerous friends in Oakville who have BMW’s and they have had similar experiences. This is not an ethical company!! Beware. Chris & Narelle More

Sales man came on his day off I have been to many BMW dealers (bmw toronto, parkview, policario, town & country etc)while shopping. I had my sight on car (bmw 428i with 800km), I I have been to many BMW dealers (bmw toronto, parkview, policario, town & country etc)while shopping. I had my sight on car (bmw 428i with 800km), I accidently left a message with Moe Kassab on his day off, he answered back right away was flexible and happy to give me a test drive on that day. After some time of negotiations we were able to come to a deal. The whole process never felt rushed, even on his day off (I arrived at 1230 and left at 430 pm, signed). I will definitely deal with him again. Staff is also very courteous, as you enter in you are promptly greeted and assistance is offered. Delivery was very smooth, car was in area with good lighting and presented well for my final inspection. Product specialist Kyle was able to go through all the features of new vehicle and answer my questions. When I went home, I had to call him for some help regarding the app to connect bmw with phone, he gladly offered assistance over the phone. I would definitely recommend coming to budd bmw for their staff and inventory More