Brossard Mazda

Don't ever deal with Patrice Lepage (Salesman)!!! Worst customer service experience ever! Patrice was my salesman. He puts a lot of pressure to close the deal the same day I visit (special Mazda canad Worst customer service experience ever! Patrice was my salesman. He puts a lot of pressure to close the deal the same day I visit (special Mazda canada private sales). He ordered the wrong car and made errors on the contract (such as email address and phone number). When I received the car and realized it was not the right model, they argued with me that I didn't understand right. He finally called me 2 days later to apologize and said that I could have the car I wanted but for 16$ more per month. I've asked for the same price as agreed first, it took a few more calls to obtain it. I finally refused the car, too bored and frustrated about this whole experience. He promised to reimburse me the 500$ deposit that I've given. He never did, avoid my calls and finally the director told me that I would never be reimbursed since they prepared two cars for me for nothing... First car was his error and I've never ordered the second one... I had to do multiple calls (Mazda Canada) and legal procedures to have my money back... Still nothing... I would NEVER EVER done business with Mazda again. I've finally bought a Toyota and they told me that Mazda had to reimburse me, that they were ignoring me hoping I would stop the process. I can't believe they prefer to keep 500$ than to repair their error and close the case for good. I'm telling this story to all the people around me, hoping they don't live this experience too one day. Believe me, go see other car dealers and avoid all that crap! More

Not recommended Kind of pushy, selling cars at high price and do not offer good promotion. They even not clear with Mazda promotions of financing and never tells you Kind of pushy, selling cars at high price and do not offer good promotion. They even not clear with Mazda promotions of financing and never tells you about it. Deposit is impossible to get back. The sales never admit for what he said. Bad dealer, will not go back More

I hate our new Mazda and it hasn't even been delivered! We signed our contract nine days ago with a projected delivery date of today. Unfortunately the dealership had only one colour in stock and it was the We signed our contract nine days ago with a projected delivery date of today. Unfortunately the dealership had only one colour in stock and it was the only one we absolutely did not want. We were told several dealerships had other colours in stock, so there would be a short delay in locating and obtaining "our" vehicle. Five days ago we called for an update. So far, the salesman has refused to call us back. After many, many days of unreturned telephone calls, we discovered no action whatsoever had been taken. We were told our situation was so unusual that we would be receiving a telephone call today from a vice president. It has taken several telephone calls today to learn from a manager that this will not be happening. Primarily because I am a liar -- every statement of fact I make is untrue. We have now been informed that it will be another two to three weeks before "our" car can be located and delivered. Had we known that it would take up to four weeks to obtain a 2014 model car from this dealership we would have gone elsewhere. Mazda was only one of several manufacturers we had been considering, and fast delivery was our primary criterion. Being female, the latest conversation I had with the dealership (a manager) consisted of being told in a very loud voice that nothing I said was true. My (fantasy) expectations were unreasonable because everyone knows that no car is ever delivered without a long delay if purchased near the end of the month. In fact, plenty (27?) of reasonable customers have been waiting patiently for around two months. When I passed the telephone to my husband he was treated like a human being. So, if you want to do business with a dealership whose employees mislead you, keep you in the dark, yell at you and call you a liar, why not give Brossard Mazda a try? More