Brantford Honda

For the past 14 years I have been a loyal customer of Brantford Honda, I have purchased 4 vehicles over that period of time. I have referred others to them for many reasons: high quality customer servic Brantford Honda, I have purchased 4 vehicles over that period of time. I have referred others to them for many reasons: high quality customer service, vehicle maintenance service, very friendly staff, and most of all Honda is a high quality, very reliable car. This comes from my years of experience with Honda. My most recent purchase of a 2013 Honda Civic was a great experience. Chris Smith was the salesman that I dealt with. He was very helpful in helping me choose the car that was a good match for me. When picking the car up, Chris sat with me to go over all the gadgets that I was not familiar with. He spent a lot of time with me and answered all my questions that I had about the car. After I had purchased the car, I did have a couple questions that I contacted Chris about, he got back to me with answers very quickly. It's good to know he cares about his customers and is there for me whenever I have a question. Overall, I think Chris is a great salesman, he's very friendly and approachable. When the time comes for me to purchase a vehicle again, I will definitely be looking for Chris to deal with. More

I purchased a 2009 Honda Odyssey from Brantford Honda and our overall experience was very unsatisfactory. We made an appointment to see this specific Odyssey and when we got to the dealership after a 1.5 hou our overall experience was very unsatisfactory. We made an appointment to see this specific Odyssey and when we got to the dealership after a 1.5 hour drive we were told that it was sold to their sister dealership. After seeing our disappointment and displeasure in the fact that we told him that we were driving from a far distance to see this vehicle he didn't have the courtesy to let us know. Once he realized how unprofessional their conduct was he was able to get the Odyssey back. We bought the Odyssey that day and also purchased the undercoating and rust proofing. They informed us that the Odyssey would be ready the following week after it would be detailed, undercoated and rustproofed. I made the long drive to Brantford from the GTA on a Thursday afternoon and when I got there the Odyssey wasn't detailed (it was quite dirty still inside) but more importantly the undercoating and rustproofing wasn't done. Had it not been for me checking under the Odyssey they would of gladly given me the keys and I would of drove off without this $750 service. When I informed the Manager about none of the services were completed he questioned me as to whether or not I had bought the undercoating and rustproofing. After he looked at the papers he realized that it was an error on their part. So I had to come back again to leave the Odyssey for a few hours to get these services done. For my troubles the Manager offered to pay my gas and lunch for me and my family. So we packed up the kids and drove to Brantford and dropped off the Odyssey and went to for lunch at their expense. I submitted my receipt to the Manager and we are still waiting for the reimbursement after 1 month. However they did fill the gas tank and clean the outside of the Odyssey but failed to detail the inside once more. So needless to say my overall experience with this dealer was completely disappointing from start to finish. More