Brantford Honda

Blame the Customer Since leasing my Honda I've had a couple of issues, primarily relating to my battery and the immobilizer. When battery issues started the vehicle had Since leasing my Honda I've had a couple of issues, primarily relating to my battery and the immobilizer. When battery issues started the vehicle had to be taken out of my garage on a flatbed (just over 1 year old). They tried to pin the battery failure on me after I had turned on my internal lights to try and read up on what was wrong with the vehicle referring to my manual. Apparently I had not turned it off - but the vehicle already wouldn't start at that point. Then after returning from a vacation, parked in Buffalo, NY, the vehicle wouldn't start again. Back on a flatbed and taken to the local dealer in Williamsville, NY. The discovered that it was a bad cell in the battery and that the immobilizer shut down. Only the hotel costs for that night were covered and I had to eat $280 for the rental vehicle and gas to get home. Apparently if I'd flown home or taken a train it would have been covered but not the gas nor rental. In short - aside from this incident I've had good service from this dealership but this blame the customer schtick gets pretty frustrating when you haven't done anything. Not too sure if I want to keep the vehicle after the lease is done. We'll see. More

Never buy used car from this dealer Dealer never you right information on car and can’t give refund due to wrong documentation so not worth to buy junk form them specially Dealer never you right information on car and can’t give refund due to wrong documentation so not worth to buy junk form them specially More

AFTER SALE-SERVICE WAS WORST IVE EVER HAD So far buying a fairly new/used car at his location has been the worst experience I have ever had. The only good part was the sales man Chris who list So far buying a fairly new/used car at his location has been the worst experience I have ever had. The only good part was the sales man Chris who listened to everything I was requesting. The Finance chick, never listened to me at all, ripped me off in the fact she couldn't explain why my rate was so high along side of not including any perks to my new purchase at all. I am not sure how someone can ignore and bypass a completely laid out plan of action when a customer explains what the max they can pay is. This location has made buying a car a nightmare for me. I will never recommend them to anyone. The manager Mike listened to my crying comments but made very little effort to secure my confidence in the purchase. More

LIAR LIAR We were told a approx trade in value on my vw only to drive 2 hrs each way to find out a 50% difference in total deal. Then manager lied to our faces We were told a approx trade in value on my vw only to drive 2 hrs each way to find out a 50% difference in total deal. Then manager lied to our faces he thought it was a convertable which decreased the price of trade in 6k. We have a print out of what was communicated to the dealership.What a big fat lie More

No haggling and lies I left a review on google about my 2009 Dodge Journey that i had issues with. Mike Anderson contacted me about the car and i went to speak with him. I left a review on google about my 2009 Dodge Journey that i had issues with. Mike Anderson contacted me about the car and i went to speak with him. Mike had offered me $5000 (the "most" he legally could according to the black book value) for my Journey and i went a looked at vehicles. I found a truck i did like but it had been in an accident before. When i attempted to haggle the price i was told that they dont haggle on prices of cars saying its the lowest price on a vehicle within 250 km. When we decided that we didnt want to deal with a dealership that wouldnt adjust the price of vehicles the sales person and mike became very pushy and rude. Later on while looking up other vehicles i discovered the black book value of my Journey in horrible condition would be worth at least $6400. I do not appreciate being lied to, and i really do not like being lied to when it comes down to a vehicle purchase from a dealership thats alleady sold me a lemon. More

Honda accord great job by Josh car lot b make us welcomed Joshwas professional and help us and 3 ppl at same time he look like a crazy man but was superb have test drives and is going on at noon on a Saturday Joshwas professional and help us and 3 ppl at same time he look like a crazy man but was superb have test drives and is going on at noon on a Saturday in the end sold us a Honda accord a well deserved guy doing his job I tell people about his go to talk and help everyone I give him a 9/10 on a great job 😀 More

Wouldn't deal anywhere else Just picked up my 5th leased car from Scott at Brantford Honda. Dealing with Scott is a pleasure and completely stress free. After driving from Toro Just picked up my 5th leased car from Scott at Brantford Honda. Dealing with Scott is a pleasure and completely stress free. After driving from Toronto for 2.5 hours in nasty rain storm and on the Friday eve of a long weekend, it was a relief to find the car and all the paper work ready to go. Scott, (although ill at the time) stayed past closing to make sure I was familiar with all the new bells and whistles before heading back to Toronto. I was not rushed out the door and all my questions were answered. Although I live in Toronto I will return to Brantford Honda for my next lease. More

Terrible customer service Lesson learned here, always read the reviews before you go somewhere new. The amount of run around this company gives you is absurd! Sales team couldn Lesson learned here, always read the reviews before you go somewhere new. The amount of run around this company gives you is absurd! Sales team couldn't give me a simple answer to any of my questions. Salesman didn't even know the product he was selling me. A little research goes a long way. As for the detailing department, they could use a little training (or a lot) seeing as it takes a few tries to get the car to an acceptable level of cleanliness. All in all, happy with the vehicle but I would suggest shopping elsewhere. More

Very poor new car sales service We saw bad reviews from dealerrater and still want to try this dealership, silly us. We are calling dealers to get best price of the new car, Marco as We saw bad reviews from dealerrater and still want to try this dealership, silly us. We are calling dealers to get best price of the new car, Marco asked us to go in person, promised to our driving from Cambridge to Brantford will be worth, and will give us a $25 gas card with no car purchase required. We went there, Marco and his manager can't give us a better price. When we decide no to buy from them and leave, they refuse to give us the gas card, and I told Marco that he is lying and he said that the gas card requires purchase, what a lier. More

Brantford Honda Experience Bought a 2013 Honda CRV and a 2013 Honda Accord Sport Also another family member bought a 2017 Honda Accord EXL So with the 2013 Accord apparent Bought a 2013 Honda CRV and a 2013 Honda Accord Sport Also another family member bought a 2017 Honda Accord EXL So with the 2013 Accord apparently Honda lowered the price thinking the car had went through their shop already (their process of taking a used car and making sure all safety needs are met and whatever else they do) I guess this usually costs them a couple thousand (so they say)... still their mistake not mine. However when the deal was made new tires were to be put on the car, this did not happen and eventually they gave me west lake tires that they loaded into the back of the CRV. We ended up returning these as west lakes are not a very safe tire to have on your car... I expected a cheap set but not the worst set of tires they could possibly find. Also I still need a rear accord headrest I think they put in a civic headrest. 2013 Honda CRV did not start the day after we brought it home so Brantford Honda towed it to their lot and replaced the battery... car wouldn't start a few weeks later... found out Brantford Honda put the wrong size battery in the CRV. I asked em what they could do for the 2 days missed wages for my wife.. not an unreasonable request I dont think. they have done nothing to address this. 2017 Honda Accord was bought when their was a commercial about a set of free new snow tires with the purchase of a used or new car. Apparently because of the deal that was made with this car that was no longer applicable... funny the commercial never said anything about that. I've let this sit for awhile now still with no resolution. So hey I love the Honda products and ill prolly get another set of Hondas. But as of right now it wont be from Brantford Honda. Sad way to lose 3 good customers Some things you can do if this place gives you a hard time - Contact Honda Canada - Contact Ontario's Vehicle Sales Regulator (OMVIC) - File a complaint with the BBB (Better Business Bureau) so they agreed to give us the headrest and tires but demanded the online content I posted be taken down to make the deal work. (THIS IS EXTREMELY DISTURBING) We refused this of course. I will not accept any demands or lecture on ethics or any negative tone or words from this place ever. Their opinions really mean nothing in this matter. More