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Bramgate Volkswagen - Service Centre

5.0

30 Lifetime Service Reviews

268 Queen Street East, Brampton, Ontario L6V 1B9

30 Reviews of Bramgate Volkswagen - Service Centre

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November 27, 2019

"An Outstanding Customer Experience"

- stevenmcdonald63

Today is Wednesday 27 November 2019, and I just returned from my service appointment at Bramgate VW. The appointment was to change over to my winter tires on my Tiguan. I had the most unexpected experience. As I arrived, I was met by my Service Consultant, Brittany Sakoor. She was so pleasant and let me know that my vehicle would be ready in about an hour. While I was waiting, I struck up a conversation with one of the Sales Consultants, Mikolas Boodram. I am very interested in electric vehicles and I want my next vehicle to be an EV in a few years. I asked him when VW will be bringing their lineup of EVs to market, and he informed me that VW already has an EV, the eGolf which is available today. He even asked if I would like to see the eGolf, and of course I said yes please. Mikolas took me into the basement of the dealership, where the cars are held. I was not even aware that car dealerships had a basement area, so I felt privileged to be given an impromptu tour of the dealership, something new for me. We did not find the eGolf in the basement, but we did find it at the charging station. Then Mikolas took me for a test drive, even though he knew that I am not in the market for an electric vehicle at this time. The test drive was great, I had never driven an EV before, so it was a very enjoyable experience. During the test drive, I learned so much useful information from Mikolas, including the future line up of EVs that VW will be bringing to market in the next few years as well as the charging network that VW is building. That is all useful info for me to log in my brain for future reference. I thanked Mikolas for taking me for a test drive and sat down to wait for my vehicle to be ready. I did not wait long. Right around the 1-hour mark, just as Brittany had said, my vehicle was ready. When I went to Brittany’s counter to settle the bill, she explained that Bramgate had done a thorough check of the vehicle to ensure there were no problem areas that needed addressing. Fortunately, my vehicle had a clean bill of health, but I appreciated that Bramgate had given my vehicle a check up. Brittany then explained tire wear to me. I have never had a tire change appointment where the wear on my tires was explained to me. My summer tires were over 7 which meant they were green (safe). It was when she explained my winter tire wear that I really felt that the Bramgate staff are the A Team. Brittany explained that two of my winter tires were at 8 and two were 9 for wear. The technicians decided to put the two tires that were 9 on the front and the two tires that were 8 on the rear because the front tires wear down more than the rear. Wow !! That is real value added; to have a technical team install the tires that I brought to them in such a way that it was the safest for my vehicle, and then to have the service consultant explain what the technicians had done and why, just shows what great people you have working at Bramgate. I am very glad that I came to Bramgate for this appointment, I feel confident that your dealership will be able to address any future issues I have with my present vehicle, and you will be at the top of my list when I am ready to purchase an EV in the future.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brittany Sakoor
Dec 02, 2019 -

Bramgate Volkswagen responded

Thanks for choosing us, Steven! It's always great to hear that we were able to make our customer’s experience truly exceptional. We look forward to serving you again in the future! :) Take care, Team Bramgate Volkswagen

November 14, 2019

"I would have to pay almost $100 to remove 4 nuts"

- harry.tam

Had a warranty service done recently at Bramgate, few weeks later noticed that my lock nut key for the rim was missing from the trunk when I try to change to snow tires. 15 phone calls later, found out that this key cannot be replaced on its own. I can't really proof that the key was remove by Bramgate so the decision is to remove this stupid lock nuts. Bramgate VW was the only dealer in GTA would even consider giving me a quick appointment to deal with this issue, nuts were removed and the bills would have been just shy of $100, crazy price to pay to remove 4 nuts Manager Paul was willing to listen and gave me credit for future service, after my experiences with other VW dealers, I understand why Bramgate is number one in Ontario. Thank you Paul for listening and we will have a coffee together on my next. Service.

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Yes
Employees Worked With
Brittany Sakoor
Nov 18, 2019 -

Bramgate Volkswagen responded

Hi Harry, We appreciate you taking the time to leave us a review and thank you for the kind words. It’s wonderful to hear about the outstanding customer service Paul has provided you during your visits. Let us know if you ever need anything else! Take care! Team Bramgate Volkswagen

October 01, 2019

"This is the 2nd vehicle I have purchased from Bramgate in..."

- Amineont

This is the 2nd vehicle I have purchased from Bramgate in the last 5 years. Yesterday, I picked up my 2019 Tiguan .and must say the whole experience was great! Marco the sales manager was very professional and went above and beyond to help me find the right vehicle. Richey in sales did a great job as well. His attention to details and making sure the process from quoting to delivering the vehicle was seamless and made the whole experience amazing. Finally, I can’t thank Michael in finance enough, what a great guy! This is a guy who will fight for you no matter the financial situation and make sure you get the financing needed. Again, these folks display professional attitude, empathy and make sure you are satisfied. Again, thank you All for this great experience. M. Rhinaoui

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Yes
Oct 03, 2019 -

Bramgate Volkswagen responded

Happy Thursday! Thank you so much for sharing your excellent feedback with us! We are so happy to hear you received excellent service from our team. Congratulations again on the purchase of your new Tiguan! Drive safe. :) Team Bramgate Volkswagen

June 01, 2019

"Its great"

- Kinnu

I am very pleased with the services. All staff is very nice. On top of that I got my brand new car on reasonable price deal.

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Yes
Jun 04, 2019 -

Bramgate Volkswagen responded

Glad to hear it! If there is anything else you need, please let us know! Team Bramgate Volkswagen

May 21, 2019

"Sales desk:- Brittany Sakoor"

- AGill

I brought my father in laws Tiguan in for service and Brittany Sakoor was my advisor. She provided a great customer service experience. I will definitely be coming back with my Atlas for my services!

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Yes
Employees Worked With
Brittany Sakoor
Jun 04, 2019 -

Bramgate Volkswagen responded

Good morning! Thank you for such a wonderful endorsement and your loyal support. It’s great to read such fantastic feedback and if we can assist you or your father in law with anything further, please don’t hesitate to contact us. We look forward to seeing you again in the future. Team Bramgate Volkswagen

February 26, 2019

"Excellent dealership, dealer knows his stuff "

- Kresimir

Not only was I happy with the service I was reassured I was buying something of quality. I was also sold something because it was meant for me not meant for my parents.

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Yes
Employees Worked With
Ibrahim Khan
Feb 27, 2019 -

Bramgate Volkswagen responded

We are delighted to hear that, Kresimir! If there is anything else you need, please let us know! Enjoy your new Golf and drive safe. Team Bramgate Volkswagen

December 10, 2018

"Good service experience"

- Shane

I live in the west end of Mississauga and there are 2-3 other Volkswagen dealers that are closer to our home. We selected Bramgate VW because of the positive customer reviews and are please that we did. The free shuttle service is a great idea but I was surprised that it only goes to locations in Brampton. I didn't ask for a loaner vehicle but your service representative (Arek) offered me a vehicle so I could return to my home office and work while my vehicle was being serviced. This was fantastic initiative and I am pleased that your staff are empowered with this level of decision making on behalf of your customers. Dealers can't control the quality of the vehicles or recall issues but they do impact the customer experience when dealing with service issues. I don't mind driving father to Bramgate for this level of customer service. Thank you

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Yes
Employees Worked With
Arek Capella
Dec 11, 2018 -

Bramgate Volkswagen responded

Hi Shane, thank you for such a wonderful endorsement. All of us here truly appreciate the hard work and dedication Arek demonstrates on a daily basis. We will be happy to share your kind words with him and the rest of the team. Thanks again for choosing us and we look forward to helping you in the future. Take care! Team Bramgate Volkswagen

January 31, 2018

"New golf gti "

- BarryK

Came in for service on my old gti, spoke with Chris about the possibility of getting a new GTI. By the time I walked out I had the papers signed. Great experience, highly reccomend.

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Yes
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Feb 01, 2018 -

Bramgate Volkswagen responded

Hi Barry, we appreciate your business and kind words! We strive to provide the best service to all of our customers. We look forward to serving you again! Team Bramgate Volkswagen

January 03, 2018

"Professional"

- Mike Barry

The staff were very friendly and more importantly professional. My sales person Marco was exceptional. He was very low key and did not pressure me into purchasing a vehicle out of my league. I was searching for a used Passat 1 owner, clean car proof and in excellent condition. That's exactly what Marco and the Manager Hugh got me into. Absolutely love my 2015 Passat !!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Britney Rogers, Hugh Payne
Jan 30, 2018 -

Bramgate Volkswagen responded

Hey Mike! We appreciate you taking the time to share your experience at our dealership. We are happy to read that our team did a great job helping you. Should you need anything else, please let us know. Team Bramgate Volkswagen

March 12, 2017

"Mk6 VW GTI - 86,XXX Service"

- JWSF

Perhaps and oversight, but either case not impressed....A while back I had taken to Bramgate to get sparkplugs done. After the warranty was up I took the car to a non-dealer VAG specialist because of a misfire. I was advised by my non-dealer VAG specialist that it looks like the sparkplugs has never been changed before... Car no longer has misfires and runs smoothly and more powerfully after visit to my non-dealer VAG specialist...At the end of the day, I cannot verify because I am not a mechanic myself... but annoying to have to get sparkplugs done twice just for piece of mind...

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Recommend Dealer
No
Employees Worked With
Don't remember who I dealt with.
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