Bluewater Ford

One year ago I had transmission problems. Because of the supply shortage my car sat on his lot for almost 3 months Nick obtained a car rental, keep in contact and was able to repair the pro Because of the supply shortage my car sat on his lot for almost 3 months Nick obtained a car rental, keep in contact and was able to repair the problem and the car has run smoothly all year without an issue. I recommend Nick and his crew to anyone with major problems. Thank you. More

This dealership is the absolute worst and crooked one you will ever encounter. They did a read differential driveshaft seal on my 2018 F350. The next day the rear end pulled out of the housing and dropped th will ever encounter. They did a read differential driveshaft seal on my 2018 F350. The next day the rear end pulled out of the housing and dropped the driveshaft on the highway about 45 minutes into Michigan from the Sarnia border. Apparently the mechanic didn't tighten the primary bolt to hold it in. I contacted the dealership and advised them what happened and the SERVICE MANAGER OF BLUEWATER DEALERSHIP said to get it to them and they will take care of it. So i had to pay $400 to have it pulled off the highway and brought to a tow yard, and another $900 to have it towed from there back into Canada to the dealership. Now remember, THE DEALERSHIP TOLD ME TO DO THIS. After waiting a week and losing about $8000 in revenue as this is a company vehicle they finally got a used axle and it was rolling again. I am not angry at the mechanic, mistakes happen to the best mechanics. I wasn't even too upset i had to lose the $8000 in revenue for the week, once again mistakes happen. But after speaking to "higher up" at the dealership they said they would NOT reimburse my tow costs to get THEIR MISTAKE back to the dealership AFTER I WAS TOLD BY THE SERVICE MANAGER THERE TO DO EXACTLY THAT. His explanation was that "he" would have got it fixed in the USA instead of towing it there. I could care less who fixed it but I DID WHAT I WAS TOLD TO DO BY THE SERVICE MANAGER OF BLUEWATER DEALERSHIP! So remember this when you go there, even if they admit to doing a mistake and costing you thousands of dollars of lost revenue, they will NOT stand behind their work and they will not stand behind their warranty. BEWARE OF THIS CROOKED DEALERSHIP! More

Great Dealership I live in the GTA and recently travelled to Bluewater Ford to check out one of their used vehicles. When I took the vehicle out for a test drive, the I live in the GTA and recently travelled to Bluewater Ford to check out one of their used vehicles. When I took the vehicle out for a test drive, there were a few minor issues with the vehicle that needed to be fixed. (I was made aware of these issues prior to taking the vehicle out on the test drive.) Dave in the Sales Department assured me that all of the issues would be taken care of prior to my picking up the vehicle, and that I had nothing at all to worry about. When I picked up the vehicle a few days later, everything, and more, had been taken care of as promised. Dave in the sales department was honest, courteous, and extremely accommodating. (Dave and the cleaning crew remained past closing time so my wife and I could drive down and pick up the vehicle prior to a big winter storm coming in on the weekend.) Dealerships in the GTA should look to Bluewater Ford to see how a dealership should be run. What a great experience. Thanks for everything. Sincerely, A. MacPhail More

Great service When I had wheel bearing go as we arrived in Forest for our Silver Stick hockey tournament in January I was able to get the service department to loo When I had wheel bearing go as we arrived in Forest for our Silver Stick hockey tournament in January I was able to get the service department to look at it on short notice even though they looked swamped. They ordered the part and had a mechanic come in on Saturday to install it. Great service for an out of towner who was facing a 5 hour drive home. Gotta love the small town helpfulness. Ted, Tweed, ont More

Awesome service Jeff made it simple and enjoyable to purchase a vechile. Being from out of town, he saved me multiple trips and went over and above to make sure my ne Jeff made it simple and enjoyable to purchase a vechile. Being from out of town, he saved me multiple trips and went over and above to make sure my needs were met! Would highly recommended. ( a matter of fact, I do, a lot ) More

Always a 5 star experience Been a customer here for five years. I always keep coming back because the level of customer care and customer service is top notch. Nick always takes Been a customer here for five years. I always keep coming back because the level of customer care and customer service is top notch. Nick always takes care of my service needs. More

Amazing Customer Service Bluewater Ford has taken time to understands my lifestyle and my needs. They make sure that service done on my vehicle is when it works for my schedu Bluewater Ford has taken time to understands my lifestyle and my needs. They make sure that service done on my vehicle is when it works for my schedule. They pick up my vehicle, leave me a loaner and return my vehicle so that I can get on with my day. I have never received such amazing customer service from any other dealer. More

Best dealership around! Bluewater Ford has the best customer service that always exceeds expectations! From buying my vehicles from Jeff, Brad or Dave, to getting my car serv Bluewater Ford has the best customer service that always exceeds expectations! From buying my vehicles from Jeff, Brad or Dave, to getting my car serviced from Nick or Candice, I always leave a happy camper. I wouldn’t trust anyone else to buy a vehicle from! I’ve been a customer for the last 12 years and that won’t change in the future! More

Amazing dealership + customer service We are on our 7th vehicle from Bluewater Ford, and we have received first class service every single time, everyone is so friendly! It is the only dea We are on our 7th vehicle from Bluewater Ford, and we have received first class service every single time, everyone is so friendly! It is the only dealership we deal with for service and they always do a phenomenal job. Further, they get us in quickly, and which we appreciate very much. They go above and beyond with customer service always making us feel like we are their biggest priority. More

Amazing Customer Sales & Service We are on our 3rd vehicle from Bluewater Ford. The service is incredible. Always quick to get us in, and always do a great job. We are on our 3rd vehicle from Bluewater Ford. The service is incredible. Always quick to get us in, and always do a great job. More