Birchwood Nissan

Honest Great place for repair, very honest technicians and service reps. They advise you of what is wrong and do what is necessary unlike some other place th Great place for repair, very honest technicians and service reps. They advise you of what is wrong and do what is necessary unlike some other place that will stick you with unnecessary services just to make money of of you. Love this place. Recommended. Baj is a great guy to talk to. More

Great bunch of guys Marlon and Scott were really great....got me in and out in no time, but still took the time to help me find the right fit for me. They didn't try to Marlon and Scott were really great....got me in and out in no time, but still took the time to help me find the right fit for me. They didn't try to upsell..just told me my options. More

Great team of professionals I would definitely recommend birchwood Nissan. Great service and salesmen, very helpful and helped me with what I wanted. Thanks for taking care of m I would definitely recommend birchwood Nissan. Great service and salesmen, very helpful and helped me with what I wanted. Thanks for taking care of my expectations . More

awsome customer service I would never go to another dealership than Birchwoos Nissan,its like the bar where everyone knows youre name,Service is awsome,everyone is so friendl I would never go to another dealership than Birchwoos Nissan,its like the bar where everyone knows youre name,Service is awsome,everyone is so friendly. This is my first Nissan im 65 years old Ive wasted a lot of time,but Im here to stay and so are my friends :-):-):-) More

They just keep giving! The buying process was quick and pain-free, and every follow up visit for regular maintenance has been equally wonderful. The entire staff team there The buying process was quick and pain-free, and every follow up visit for regular maintenance has been equally wonderful. The entire staff team there want to make sure your experience is comfortable from the moment you buy until the moment you sell. More

Great people and great service Cons: -Phone schedule can take a bit to get through. But better than in the past. It has improved a lot, also nicer scheduler the previous lady wa Cons: -Phone schedule can take a bit to get through. But better than in the past. It has improved a lot, also nicer scheduler the previous lady was not nice. Pros: -drive up service. No reason to go outside, just drive right in. -service consultant was awesome! Friendly funny and made me feel like he truely was trying to help me. Felt like he owned the place and his dealerships reputation was on the line. Great Job. , -nice facility. Modern and and nice service. -free shuttle service. Being out of town and having the option to go to the mall, instead of waiting two hours in dealer was great! I would recommend to a friend. More

No games to play Ever go buy a car and spend the day watching the salesmen run back and forth "trying" to make a deal... I have and left without a vehicle! But....thi Ever go buy a car and spend the day watching the salesmen run back and forth "trying" to make a deal... I have and left without a vehicle! But....this experience was great I gave him the "BOTTOM" end. He got me the vehicle I wanted and very little haggling which I detest. Left in about two hours with a beautiful vehicle which was exactly what I wanted! Great service! More

Service with regards to heating issue The service advisor was prompt, knowledgeable and informed me of updates regarding my vehicle in a timely fashion. Given the nature of the service and The service advisor was prompt, knowledgeable and informed me of updates regarding my vehicle in a timely fashion. Given the nature of the service and unforeseen issues I was provided with a courtesy vehicle to accommodate my needs. More

Amazing customer service. We recently purchased an SUV from birchwood Nissan. The experience was perfect from beginning to end. Very knowledgable and accommodating staff and de We recently purchased an SUV from birchwood Nissan. The experience was perfect from beginning to end. Very knowledgable and accommodating staff and delivered a great product that was beautifully detailed upon delivery. Thanks very much to all staff involved for making this major purchase so enjoyable. We look forward to many years business and service. More

Service Dropped off my car for repair. It's been 2 business days so far and I've called Birchwood Nissan 6 times over these 2 days. Every single time I call Dropped off my car for repair. It's been 2 business days so far and I've called Birchwood Nissan 6 times over these 2 days. Every single time I call the front desk pages the service advisor with no luck. I've left 4 voice messages and not a single person has called me back yet. My car is still sitting there and I'm asking for is a status update as I don't even know when the car is to be completed. The only time I spoke to the service advisor is before I dropped off the car and he seems like a good guy over the phone. I have only left pleasant voice messages but no one calls me back. I don't get it? This is enough for me to avoid any Birchwood dealer going forward if this is their service model. I've been to other dealerships (Toyota) but I won't mention the specific dealership. All I can say is.......what a difference in customer service. I'm not going to lie, I'm glad I bought a new Rav4 over a Nissan Rogue last year purely based on this service experience. At this point, I wish I could provide a half star rating! I truly hope Birchwood Nissan turns around as poor service experience spreads pretty quickly. I will likely try another Nissan dealership farther from my location for future service needs. More