Birchwood Honda Regent

Very happy customer Great customer service. Paolo was a pleasure to work with in the purchase of my new Honda Pilot. I've never purchased through a dealer before, and exp Great customer service. Paolo was a pleasure to work with in the purchase of my new Honda Pilot. I've never purchased through a dealer before, and expected the experience to leave me feeling unsure, or frustrated. That was certainly not the case. Very professional and friendly staff made me feel comfortable with my purchase. More

Good service It was detailed to me how much is the cost for the service and it was done earlier on the given time.good job guys It was detailed to me how much is the cost for the service and it was done earlier on the given time.good job guys More

Great, fast and friendly service! Jaycee was great in explaining the reason for the recall service and for getting me in and out in a short time! Great, fast, friendly and professiona Jaycee was great in explaining the reason for the recall service and for getting me in and out in a short time! Great, fast, friendly and professional service was provided! I would definitely recommend your service department to friends and family! Thanks for the great experience! More

Superior customer service. Jaycee, Garth and Candice are always personal, cheerful, informative. Work is completed quickly and to my satisfaction. I never have a fail - having t Jaycee, Garth and Candice are always personal, cheerful, informative. Work is completed quickly and to my satisfaction. I never have a fail - having to go back and rework the job. A few perks, like shuttle, fancy coffees and free car wash are really appreciated. (I do miss the free carnations they used to give.) Overall, I have complete trust in the service at this location and never hesitate to return. More

Good job They help me and explain things very patiently. The team are very awesome. They just let me do the decision by myself and not forcing to purchase anyt They help me and explain things very patiently. The team are very awesome. They just let me do the decision by myself and not forcing to purchase anything. More

Fantastic Joel and his amazing staff are always ready to help when needed. They are knowledgeable and efficient having our needs met everytime! There is no pres Joel and his amazing staff are always ready to help when needed. They are knowledgeable and efficient having our needs met everytime! There is no pressure to fix something that can wait and the communication between all is excellent. More

Excellent Service Jaycee provided excellent service and advice. Was friendly and knowledgeable and easy to deal with. Delivered on what was quoted, and provided servic Jaycee provided excellent service and advice. Was friendly and knowledgeable and easy to deal with. Delivered on what was quoted, and provided service in a timely fashion. More

Friendly and reliable service Jaycee and all other employees went above and beyond to resolve all of my automotive issues. Service is prompt, efficient and all of my questions were Jaycee and all other employees went above and beyond to resolve all of my automotive issues. Service is prompt, efficient and all of my questions were answered. More

Excellent honest service The service advisor and assistant manager were both very helpful. The cashier was friendly and efficient. I have been taking my vehicles to Birchwood The service advisor and assistant manager were both very helpful. The cashier was friendly and efficient. I have been taking my vehicles to Birchwood Honda since 2000 and have never been disappointed. Great staff and friendly atmosphere. More

Poor Communication and lies Just finished with the absolute WORST sales experience with any dealership. If I could give "0" stars, that would be more fitting than 1 star! We arr Just finished with the absolute WORST sales experience with any dealership. If I could give "0" stars, that would be more fitting than 1 star! We arrived as soon as they opened on Friday morning at 9 am to look at a used vehicle for sale. The salesman handed us the keys after a quick review of the vehicle. Test drive it and decided that was the vehicle we wanted, hands down. So to the showroom floor we went to discuss the sale. After a bit of typical back and forth for pricing, all written down and initialed (approximately an hour this took) we got the " congratulations on your new vehicle" with a handshake and a big smile. (Pretty sure that's a verbal contract...)We even put our names on the sold tag for the salesman to hang in the window. Very pleased with our decision, one of the sales managers came back with the salesman and said " I have some bad news. The vehicle was actually sold yesterday. But financing hasn't gone through yet". The funny part is that the sales manager who broke that news to us was the same one we were going back and forth with and agreed about the price!! All written down and initialed...hmmm contract?.. Taken back and upset about the loss of the vehicle and by the lack of communication between the sales "team", we asked if there were any other options or vehicles available with what we were looking for. This is when one of Birchwood's finance managers said to the sales manager that she was trading her same vehicle in that we are looking for! Wow what luck we thought! Really the only difference was color which were still pleased with. And it was 1 year newer. Apologetic about the confusion, we were assured that if financing did not go through on the first vehicle, this vehicle was assured to be given a great deal on, but we would be "guaranteed" one or the other. Yes GUARANTEED we were told!! So we put down a substantial deposit to ensure we would have one of the two vehicles. If the financing fell through on the first, we would be first in Line for that, and if the financing went through, we were first in line for the vehicle being traded in by the finance manager. Which we were told would happen Monday. Yes once again, we were "GUARANTEED" by the sales manager!! So now I just recieve the phone call saying the financing went through, bye bye vehicle number 1....and in the same phone call, the GUARANTEED vehicle number 2, the finance manager is not trading it in now...bye bye vehicle number 2. Yes I was refunded the deposit after all this disaster -Poor training of procedures -Lack of communication between sales staff -Broken promises and contractual obligations -Zero integrity of sales staff -Poor management -Poor attention to customer needs I asked for the dealership owner to give me a call regarding this manner. I guess we will see how much the owner of Birchwood Honda values a customers feedback regarding the performance of their sales staff and managers More