Birchwood Collision Centre

I brought my car in for a scheduled assessment and was told a rental car would be available for me at the Enterprise next door. Birchwood failed to even notify them I was coming in and no rental was available. After my assessment was finally completed I was scheduled to come in 2 weeks later for repairs. Drove in from out of town only for them to tell me that my information wasn't saved in their system, they had no contact number for me and my parts weren't even ordered. They lied and said they tried calling my dealership to get the info but I know that is not true. The real issue was they failed to take photos when I brought the car in the first time and none of the repairs had been authorized. Still driving around for over a month with a smashed window. This place is a joke! DO NOT BRING YOUR VEHICLE HERE.

Where to begin. As of today, we are at 8 and a half weeks my car has been in the shop for minor repairs due to a pothole. Strut, tie rod, all steering components..... repairs were being done by Birchwood collision centre in pointe west auto mall. Several times they dropped the ball, to the extent that the manager was personally involved in interactions with my repair. I assumed that all was well until today around 11. I figured that they were calling to postpone pick up of my vehicle, yet again. Nope. They crashed my car. He alleges that the hood latch and secondary latch failed, causing my car’s hood to open and forcefully strike my vehicle. There is apparently an autopac claim (on my insurance, in his words) for them destroying my car. There was no attempt to make this right, nothing satisfactory. I am thoroughly disgusted with the misuse and disrespect of my vehicle during other interactions, and now they’ve crashed my car. I have had that car for the last year and a half and I know for a fact that the hood latch wasn’t faulty, since I put about 40k KMs on the vehicle. It didn’t stick, it didn’t hesitate and it certainly did not release the hood while driving. Being a mechanic myself, I know that the hood most likely wasn’t closed properly and wasn’t checked prior to the test drive. This car was in the shop but was also my trade in for a newer vehicle that wouldn’t be damaged to this extent from a pot hole. Now I am left flapping in the breeze while they play around and face no consequences for their derelict actions resulting in a loss of property. I want this resolved without legal ramifications. I’m a you broke it, you bought it kind of guy. I feel that they should absorb the total cost of my car and deal with whatever financial burden they incur because of their disregard for my property