Birchwood BMW

Scheduled Maintenance This was my first regular scheduled maintenance service for my X1 although I've had several done for my previously owned Mini Coopers. The technical This was my first regular scheduled maintenance service for my X1 although I've had several done for my previously owned Mini Coopers. The technical service, customer care and personnel are top notch. More

Look no further I have been a Birchwood customer for many years and will not buy or service my vehicles anywhere else. I am treated beyond my expectations and I am a I have been a Birchwood customer for many years and will not buy or service my vehicles anywhere else. I am treated beyond my expectations and I am a BMW driver for life. If you don't believe this review just go in there and speak to the staff yourself. They will never oversell you and always strive to ensure you are happy. More

First BMW but not the last I had excellent sales staff service, quick and efficient, and the product a 328I is everything it is supposed to be excellent looks and fantastic perf I had excellent sales staff service, quick and efficient, and the product a 328I is everything it is supposed to be excellent looks and fantastic performance. More

The best car purchasing experiene ever! The staff at Birchwood BMW are professional, courteous, and knowledgeable, and more importantly listened to me as a customer. I never felt that I was The staff at Birchwood BMW are professional, courteous, and knowledgeable, and more importantly listened to me as a customer. I never felt that I was being oversold and never felt pressured to make a decision. A great group of people who made vehicle purchasing a pleasure. Well done Steve, Alex, and Ryan. More

Great staff and service for a great product, my 2016 X1. Whether I talk to Bryan, a former technician, or Johnson in service, or Tony, my salesperson, or any other staff, all make a concerted effort to answe Whether I talk to Bryan, a former technician, or Johnson in service, or Tony, my salesperson, or any other staff, all make a concerted effort to answer my questions or to address my concerns. Any of the staff I have dealt with are not afraid to admit that they may not know every minute detail about every query, but work as a team and get the answers. One can tell by the excellent service and congenial ambiance that the dealership has a customer-oriented attitude seeking his or her satisfaction in the real world. Sales, financial, service and technical team members are all welcoming and accommodating; and I love my X1. For me, the last survey question concerning one most interested employee would have to include more than one person putting my interests at the forefront. I have had several who have put in extra effort to identify my needs and get done what I wanted at this visit and at various past appointments. More

Friendly Paul our sales rep was very helpful and friendly. The atmosphere at the dealership was as well. At no time did you feel intimidated by the staff but w Paul our sales rep was very helpful and friendly. The atmosphere at the dealership was as well. At no time did you feel intimidated by the staff but were made to feel very welcome. More

Birchwood BMW service, simply the best Not a lot of description required. The sales and service staff are the reason Ikeep buying BMWs. Greg Hart in service always goes above and beyond to Not a lot of description required. The sales and service staff are the reason Ikeep buying BMWs. Greg Hart in service always goes above and beyond to make sure it always feels like coming home to family. Words like professional, knowledgeable and helpful come to mind. All of the staff go above and beyond to make sure I am satisfied with the buying and servicing experience. Always fun to drop in. Your last question in this survey is not a good question. The most accurate answer is that all of the BMW employees I have come to know through both purchasing and service have both my interests and the interests of BMW at heart. A great sales and service employee always knows that he wears 2 hats. His reputation and livelihood are affected by how he wears both. More

Always Make My Life Easier When my x5 needs anything Ashley takes care of it all always making things convenient for me and my schedule. He is always a wealth of information and When my x5 needs anything Ashley takes care of it all always making things convenient for me and my schedule. He is always a wealth of information and genuinely cares that I have been taken care of correctly. Ashley and this service group are dynamite at what they do. More

Top Notch Service! Great group of personnel at Birchwood. Very friendly and welcoming crew made our quick visit for a brake fluid flush and oil change all the more plea Great group of personnel at Birchwood. Very friendly and welcoming crew made our quick visit for a brake fluid flush and oil change all the more pleasant. 5 Star service all the way! More

Always Top Level This team has never let us down, always fast and very friendly. Clean modern service and waiting area with refreshments and TV. Easy access to shuttle This team has never let us down, always fast and very friendly. Clean modern service and waiting area with refreshments and TV. Easy access to shuttle or car for the day if needed, no need to ever go anywhere else. More