I have driven BMWs for the last twenty years and always had them serviced at Birchwood BMW. In all those years I have never had a problem. The Service area is extremely well run - courteous, knowledgeable, professional staff. Ashley Newburn is exceptional - listens carefully to my concerns, assesses the problem, answers all my questions, and keeps on top of the progress being made. He takes all the anxiety out of the process. Many thanks.