Baywest Nissan

Baywest Nissan assessed the work needed to repair my Rogue's front window which would not go up. The motor operated moving the window only in the down direction. Their estimate included replacement of Rogue's front window which would not go up. The motor operated moving the window only in the down direction. Their estimate included replacement of the motor, switch and operating mechanism at a cost in excess of $1,200. I protested that the motor clearly worked, and that the switch to reverse the electrical polarity was the cause of the trouble. I chose to get a second opinion. The switch was replaced and the problem traced to faulty wiring which was then repaired, all at a cost of less than $300. I will never return to this dealership for service. More

We inquired about a van at your dealership and made an appointment to come. When we got there, apparently it had already been sold and he, Noah Pereila, wasn’t aware. While annoying, it wasn’t a big deal appointment to come. When we got there, apparently it had already been sold and he, Noah Pereila, wasn’t aware. While annoying, it wasn’t a big deal in the slightest. May 23rd we were emailed that the financing for the other buyers for the van hadn’t gone through and it was available again. He asked if we could come look that day, mentioning the urgency because these vans sell fast. I signed paper work and paid the 500$ deposit. The vehicle had yet to be safetied and cleaned and was therefore not ready until the following week. We got the keys and as I’m getting into the van to drive it off the lot he, Noah Pereila, informs me that the drivers seat doesn’t move and will need a part which he said was already ordered by the shop.. We get the van home and noticed it wasn’t cleaned very well at all. As well it was also due for an oil change 17 days after we picked it up, I wonder what else was overlooked. On June 17th I email about the drivers seat part. Along with that, I ask if someone could look at the entertainment system; it wasn’t working. I was emailed back on June 19th saying that it was being looked into and that I’d be informed soon. On July 17th I emailed a second time inquiring about an approximate date for the part and if anything could be done about the DVD player. My email went unanswered, I have now been ghosted by the dealership. Now, almost 2 months since my last email I’m at a complete loss for what to do. I absolutely love my van but I’m having buyer’s remorse from the company I bought it from. At this point in my sales experience with Baywest Nissan I am very unhappy. More

We have just taken possession of our third Nissan Pathfinder from Baywest motors. Once again we leave them feeling entirely satisfied with our negotiatiions and lease, this last time possibly being t Pathfinder from Baywest motors. Once again we leave them feeling entirely satisfied with our negotiatiions and lease, this last time possibly being the best, the results of our past experience together. From the first contact, made by Salesperson Jody Esson, to establishing a price with Sales Manager Anthony Robinson, the process was easy, honest and enjoyable. Jody did an excellent job explaining the new instrumentation compared to earlier models, and has kept in touch to answer any of our queries as we discover new questions! Anthony, as always, was a pleasure to work with, and recalled many discussions we held from previous purchases. Following the completion of this current lease I suspect we will be looking at an electric vehicle. I hope we work once again with Jody and Anthony! More

The salesperson didn't seem to care about Covid protocols. Additionally, we've been misquoted on prices twice without taking any responsibility. We don't really trust them to take the car there for protocols. Additionally, we've been misquoted on prices twice without taking any responsibility. We don't really trust them to take the car there for repairs as they can't honour their quotes. More

Great service! Sometimes it’s the little things that count, like replacing the battery in the key fob for free, having water bottles available, shuttle service drop off and pick up or letting us know ab count, like replacing the battery in the key fob for free, having water bottles available, shuttle service drop off and pick up or letting us know about recalls and updates. We felt well looked after by Terry, who was very helpful and friendly. More

Beware of this dealer Purchased a demo from this dealer and have been burned. The warranty was already expired when I came in for service. Baywest Nissan Owen Sound allows Purchased a demo from this dealer and have been burned. The warranty was already expired when I came in for service. Baywest Nissan Owen Sound allows their Sales people to drive the finer cars then sell them to customers as new with the warranty already counting like it was SOLD once before... "In Service" which means that the warranty starts right then and not when it is SOLD as NEW to the Customer. I have been told we'll handle it but then told they can't help me. Just avoid this dealer and save yourself the time. I got burned so please don't have the same happen to you. More

service department My Nissan was recalled to correct a "possible " faulty part. The service department was extremely co-operative. Dealt with Terry and James Dixon. Poli My Nissan was recalled to correct a "possible " faulty part. The service department was extremely co-operative. Dealt with Terry and James Dixon. Polite and efficient. Service was very fast!! More

Awesome people I have been in need if a car so i went to nissan and spoke to Ian. He worked with me all day to enshure that i was getting a good deal and helped me o I have been in need if a car so i went to nissan and spoke to Ian. He worked with me all day to enshure that i was getting a good deal and helped me out. After that i was haveing some problems with my 2015 Micra. Terry is such a wonderfull person to have with you. She sat with me endhureing me what was happining to my car and told me every step of the way. I love baywest nissan! More

Good Service team I have had issues with my 2012 Nissan Rogue and Terry was amazing in helping me get the repairs needed. She made every effort to make it as easy for I have had issues with my 2012 Nissan Rogue and Terry was amazing in helping me get the repairs needed. She made every effort to make it as easy for me as it could be. Sitting in the customer service waiting room it is evident that each service person is trying their best. More

Shameful, disappointing and shocking! We came to Baywest Nissan to check out the Nissan Juke. We test-drove a 2011 and decided we liked it and made a deal with the sales manager after he We came to Baywest Nissan to check out the Nissan Juke. We test-drove a 2011 and decided we liked it and made a deal with the sales manager after he checked the price with his boss. We had him double check that the tax was included in the deal so he went back to the boss to check again and said that it was included. We paid our deposit with the understanding we would pay the balance within two weeks which was fine. Deal done, he then went back to his boss a third time to have him sign the papers which took a while and we heard a loud crash of a door banging. We joked that there was a problem but no joke. He came back and said he make a mistake and that they had to have more money for the car, this after double-checking the price first. We got our deposit back and left. Waste of 1 1/2 hours and very disappointing. Still in shock. More