Bannister Honda Service & Car Sales

Helpful and Friendly The buying process the day of was longer than I thought it would be and I had my baby daughter with me for the day. I was not prepared! Luckily all The buying process the day of was longer than I thought it would be and I had my baby daughter with me for the day. I was not prepared! Luckily all the staff were super helpful, welcoming, and understanding with my daughter (and she made some good messes that day!). They helped make the process as quick and as relaxed as possible. I felt like I was dealing with professionals that were interested in a business relationship rather than a transnational relationship. Thanks very much to Wayne (Mario), Don, Shae, and Roxane!!! PS I love my new Civic and my wife wants to keep it once the lease is up :) More

Friendly, helpful & efficient My experience at Bannister Honda exceeded my expectations. They were very helpful meeting my needs and answering all of my questions. They made certai My experience at Bannister Honda exceeded my expectations. They were very helpful meeting my needs and answering all of my questions. They made certain to help me get the best quality for my dollar. They were friendly, couteous and efficient. I recommend the team at Bannister any day! More

Awesome service! We were very happy with everyone involved in our experience buying our new HRV....very impressed with staff and customer service! 🙂 We are looking fo We were very happy with everyone involved in our experience buying our new HRV....very impressed with staff and customer service! 🙂 We are looking forward to some road trips! More

AMAZING STAFF! The best place to buy a car is bannister Honda in Vernon!! Christina and Jason were the most easy going and helpful sales people I've ever dealt with! The best place to buy a car is bannister Honda in Vernon!! Christina and Jason were the most easy going and helpful sales people I've ever dealt with! No pressure to buy and actually had fun doing it! I will be back to see them definitely! I LOVE my vehicle!! Thank you so much! More

Tammy We keep coming back to Honda for service because of Tammy! She is polite, efficient and always gives great advice. Always nice to have the courtesy We keep coming back to Honda for service because of Tammy! She is polite, efficient and always gives great advice. Always nice to have the courtesy shuttle as well. More

Awesome service! I wouldn't hesitate recommending this dealership to those purchasing a vehicle. A job well done! Thanks Bannister Honda, I am loving my HRV! 😃 K. Pro I wouldn't hesitate recommending this dealership to those purchasing a vehicle. A job well done! Thanks Bannister Honda, I am loving my HRV! 😃 K. Protasivich More

new civic touring Jason was very knowledgeable about the various Honda product, enthusiastic and friendly. This is the second vehicle we bought from Jason. All employee Jason was very knowledgeable about the various Honda product, enthusiastic and friendly. This is the second vehicle we bought from Jason. All employees encountered weer friendly and fun to converse with. More

Love our new CRV! Thank you Jason for making our buying experience go smoothly! We recently bought a 2017 CRV LX AWD and are very happy with it. We found Jason to be Thank you Jason for making our buying experience go smoothly! We recently bought a 2017 CRV LX AWD and are very happy with it. We found Jason to be very knowledgeable on the vehicle answering all of our questions. He was very accommodating to us with some last minute changes and substitutions to our purchase. We are both happy with our new vehicle purchase experience. More

Happy 2017 Ridgeline owners! We are enjoying our Honda Ridgeline very much! The sales staff were very knowledgeable about all the functions of the vehicle and were helpful with f We are enjoying our Honda Ridgeline very much! The sales staff were very knowledgeable about all the functions of the vehicle and were helpful with facilitating the deal with our trade in.. We would recommend this dealership to our friends and family. More

Recovery from a bad experience Generally happy with the service here, however, recently I had a very poor experience with one of the service desk staff being very short with both my Generally happy with the service here, however, recently I had a very poor experience with one of the service desk staff being very short with both my wife and I, and just generally impolite. Labour cost is expensive and we have had our vehicle in twice recently (3 times total) for the same issue. Both my wife and I had been in contact with the service adviser about the appointment to get updates on the issues they were detecting and to discuss the repairs required. We received the estimate for the further repair required. I noted that parts and some services at Honda are quite a bit more expensive than say at a standard garage. We decided to call to book a follow up appointment (3rd time for this matter) and to discuss the cost of one of the services that was to be performed. This one job was 2.5 times more than at a standard garage. Unfortunately, the service adviser gave us the impression that she was too busy to talk about our concerns about the cost of the service - which I thought was poor and she advised us of such in a manner that was very, very impolite. We were eventually contacted to discuss this by the same adviser, however, not until after the dealership became aware that a negative review had been written about the experience. This was not the first time that we had experienced less than polite discussion with this service adviser. Phone etiquette and customer appreciation could definitely be improved. Oil changes and other regular service have been reasonable. After having lots of work done to our Honda in the last year they have been open to discussing/comparing/reviewing labour charges. Not today (nor our previous visit - both with this adviser). I have been usually satisfied with the quality of service but I don't appreciate not being respected and appreciated as a customer because someone is too busy to give you the time to discuss a job, or the cost. I am sorry but that is my expectation of someone in that role. George Evans became involved and has gone way out of his way to ensure that we are satisfied with our experiences with Bannister Honda. I feel that he went above and beyond my expectations. It is very fortunate for Bannister Honda as I had seriously considered if I would ever service my car with them again. George has won us back as we will continue to use Bannister Honda for service and repair of our Honda. I wish I could split the ratings on this but unfortunately it is an overall rating. George takes extreme pride in representing Bannister Honda. The rating below is the average of experiences between the 2 staff members favoring the good experience. It is hard to give an overall rating given that there was a very bad experience that was resolved favorably and in a way that we are happy with. My original review had 2 stars all around and I was ready to move on. We will continue to service our Honda with Bannister Honda and hope for many more friendly, and quality experiences in the future. More