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Bannister Honda Service & Car Sales
Vernon, BC
2,995 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,995 Reviews of Bannister Honda Service & Car Sales
May 03, 2017
Recovery from a bad experience Generally happy with the service here, however, recently I had a very poor experience with one of the service desk staff being very short with both my Generally happy with the service here, however, recently I had a very poor experience with one of the service desk staff being very short with both my wife and I, and just generally impolite. Labour cost is expensive and we have had our vehicle in twice recently (3 times total) for the same issue. Both my wife and I had been in contact with the service adviser about the appointment to get updates on the issues they were detecting and to discuss the repairs required. We received the estimate for the further repair required. I noted that parts and some services at Honda are quite a bit more expensive than say at a standard garage. We decided to call to book a follow up appointment (3rd time for this matter) and to discuss the cost of one of the services that was to be performed. This one job was 2.5 times more than at a standard garage. Unfortunately, the service adviser gave us the impression that she was too busy to talk about our concerns about the cost of the service - which I thought was poor and she advised us of such in a manner that was very, very impolite. We were eventually contacted to discuss this by the same adviser, however, not until after the dealership became aware that a negative review had been written about the experience. This was not the first time that we had experienced less than polite discussion with this service adviser. Phone etiquette and customer appreciation could definitely be improved. Oil changes and other regular service have been reasonable. After having lots of work done to our Honda in the last year they have been open to discussing/comparing/reviewing labour charges. Not today (nor our previous visit - both with this adviser). I have been usually satisfied with the quality of service but I don't appreciate not being respected and appreciated as a customer because someone is too busy to give you the time to discuss a job, or the cost. I am sorry but that is my expectation of someone in that role. George Evans became involved and has gone way out of his way to ensure that we are satisfied with our experiences with Bannister Honda. I feel that he went above and beyond my expectations. It is very fortunate for Bannister Honda as I had seriously considered if I would ever service my car with them again. George has won us back as we will continue to use Bannister Honda for service and repair of our Honda. I wish I could split the ratings on this but unfortunately it is an overall rating. George takes extreme pride in representing Bannister Honda. The rating below is the average of experiences between the 2 staff members favoring the good experience. It is hard to give an overall rating given that there was a very bad experience that was resolved favorably and in a way that we are happy with. My original review had 2 stars all around and I was ready to move on. We will continue to service our Honda with Bannister Honda and hope for many more friendly, and quality experiences in the future. More
by B123456
Employees Worked With
Tammy Schiewe, George Evans
Helpful April 28, 2017
Was looking for a vehicle tracey was an excellent help! I will definetly be back to look for my next vehicle and looking for Tracey to help me do that. Thanks tracey was an excellent help! I will definetly be back to look for my next vehicle and looking for Tracey to help me do that. Thanks More
by Kent
Employees Worked With
Tracy Evans
April 28, 2017
JASON TISSINGTON ...THE SALESPERSON YOU WILL WANT Finding a new vehicle, for me, means seeking a salesperson with integrity, who has ‘your’ interests at heart. The salesperson’s ability to share know Finding a new vehicle, for me, means seeking a salesperson with integrity, who has ‘your’ interests at heart. The salesperson’s ability to share knowledge with the customer, as well as taking time to find answers for the customer’s questions, is paramount for a successful purchase...a successful experience! I was privileged to work with Jason Tissington, who exemplifies these characteristics. He is willing to work with you, without pressure, to achieve your goal of finding a vehicle that meets your needs. Jason’s efforts ‘before’, ‘during’, and ‘after’ my purchase of my 2017 Honda Ridgeline were/are commendable. Jason is a treasure for discerning customers, who appreciate ‘service.’ I recommend him highly. I LOVE MY HONDA RIDGELINE! THANK YOU JASON! Sincerely, Joanne Bell MA, BEd(sec), DTM More
by Joanne Bell MA, BEd(sec)
Employees Worked With
Jason Tissington
April 27, 2017
B Service, Oil Change and Tire Change The people at Honda are always so kind and accommodating. They offered a pick up and drop off and called when my car needed an extra service and easil The people at Honda are always so kind and accommodating. They offered a pick up and drop off and called when my car needed an extra service and easily stored my tires for the next season. More
by TayDan
Employees Worked With
Andree Kosmino
April 24, 2017
Honda Pilot Service and Repair We always get great service when we bring in our Pilot for repairs The staff are knowledgeable, curteous, thorough and professional. As we come from o We always get great service when we bring in our Pilot for repairs The staff are knowledgeable, curteous, thorough and professional. As we come from out of town for our repairs we enjoy the fact that the shuttle service will pick us up and drop us off wherever we need to go. Tammy is always at the desk to greet us, she is prompt to call us when they have diagnosed the problem and we know exactly what to expect when we receive our final bill. More
by Pat
Employees Worked With
Tammy Schiewe
April 21, 2017
The staff and service are always first rate The work is always of the highest quality. If the problem is difficult to understand they retain your car and supply you with a "loaner" until they ha The work is always of the highest quality. If the problem is difficult to understand they retain your car and supply you with a "loaner" until they have diagnosed the cause and corrected to it. As an added bonus Andree is kind to old people like me. More
by Paul Maas
Employees Worked With
Andree Kosmino
April 21, 2017
Very Happy 😀 This was my first time buying a new car and I was a bit nervous at first. The team at Vernon Honda was super supportive and easy to work with! Tracy This was my first time buying a new car and I was a bit nervous at first. The team at Vernon Honda was super supportive and easy to work with! Tracy contacted me right away with all the information I was looking for. I live out of town and couldn't make it from work to the dealership before closing but Tracy was lovely and arranged for the whole dealership and team to stay open late to accommodate my busy work schedule! That was amazing and greatly appreciated :) Jason accompanied me for the test drive and informed me about everything I could ever possibly want to know about the car, but in a way that wasn't overwhelming while I was driving. Udai helped me out with financing and he was very informative and knowledgeable, and explained all my questions and concerns from warranty to payments and everything in between, and made sure I was comfortable with it all. Jason was very kind and helped my hook up my iPhone to my new cars Bluetooth and got me all set up with music for my drive home. My car is amazing and I know that if I have any issues is the future Vernon Honda is there to help. Thank you everyone, highly recommend ! Jessica More
by Janderson
Employees Worked With
Udai Singha, Jason Tissington, Tracy Evans
April 20, 2017
Buying a new vehicle made easy The staff at Bannister Honda are all very friendly helpful and knowledgeable. Unlike other dealerships the sales team in no way makes you feel pressu The staff at Bannister Honda are all very friendly helpful and knowledgeable. Unlike other dealerships the sales team in no way makes you feel pressured to make a deal right away. The staff made buying a new vehicle a stress free experience. More
by kjhalliday73
Employees Worked With
Roxane Seaton, Enzo Bonaccorso, Shae Smith
April 19, 2017
Fast, Friendly, Fair Very friendly people. Fast and efficient service. Reminder about appointment. Good explanation of work done. Fair pricing for parts and servicing Very friendly people. Fast and efficient service. Reminder about appointment. Good explanation of work done. Fair pricing for parts and servicing. I was given a phone call and e-mail reminder. Dropped off my car. Workers were friendly, gave a fair price for work done, phoned me when they were done, and gave a good report on what was done. New brake pads and shoes, oil change, passenger side airbag (free), and entitlement to a free car wash. I was very pleased with the service and also with the friendliness of front line workers. I would recommend this place to friends and family. More
by mimi123
Employees Worked With
Have also dealt with Andree on previous occasions and to make the booking. , Tammy Schiewe
April 19, 2017
Always very friendly Great service every time I take our Ridgeline in for service. Always friendly and never push any unneeded service on me. Would highly recommend to any Great service every time I take our Ridgeline in for service. Always friendly and never push any unneeded service on me. Would highly recommend to any of my friends or family. Had terrible experience with a Lower Mainland Honda dealer and was ready to drop the brand, Bannister changed that. More
by RP
Employees Worked With
Tammy Schiewe
