Bannister Honda Service & Car Sales

I brought my car in to have my winter tires installed yesterday (Saturday October 24th, 2020). My appointment was for 10am and when I dropped it off I was informed that my car would not be ready until t yesterday (Saturday October 24th, 2020). My appointment was for 10am and when I dropped it off I was informed that my car would not be ready until the end of the day because there was only 1 technician working. I had also brought my mother's car in to have the tires retorqued because she had just had her tires changed last week. Patricia Weiss said that she would not be able to pull off the 1 technician to retorque my mother's tires. It seemed very inefficient to only have 1 technician working on a busy Saturday when it was known in advance that there was a full schedule. No explanation was offered for having only 1 technician in on a Saturday. I received a call from Patricia at 1:00pm telling me that they could not find my winter tires and wondering if I had forgotten that I had them at my house. Her tone was not at all apologetic or conciliatory. I informed her that I had my tires stored with Honda and that they WERE NOT at my house. She stated again that they could not find them and that the 1 technician on that day DID NOT HAVE THE TIME TO KEEP LOOKING FOR THEM. I asked if they would be buying me new winter tires and rims and she said that she couldn't do anything for me and that it was up to her manager who wouldn't be in until Monday. I told her that I had just purchased brand new Pirelli winter tires from Bannister Honda last year and that I had the receipts to show that I had purchased them, and that they were in storage with Honda. She said that they would keep looking. I called Don the Sales Manager and he looked as well but could not find them. I received another call from Patricia at 2pm telling me that they still couldn't find my tires and that they couldn't do anything for me so I should come and pick my car up. Again, not apologetic or conciliatory. After picking up my car, Patricia phoned me again to ask if the winter tires were already on my car because the technician said that we have winter tires on our car. I told her that they were Nokians, not Pirellis and that they were not winter tires. She said no, they are winter tires, that's what the technician said. I was so angry at this point I didn't argue. I am beyond frustrated to have wasted my time like this and to have to come in again, since I purposely made this appointment on a Saturday because I work during the week. As well, I need my car to have winter tires because I will be driving to Kelowna next week but now have to change my plans. There are 7 Hondas in my family and we have always remained loyal to your dealership. I hope that I will experience the same level of service that I have received in the past and that you will rectify this situation. More

Shuttle service great. Desk lady very efficient and friendly. One complaint in that around the drivers indoor door there is grease(?) on the cloth, what should I use to remove that? Thank you friendly. One complaint in that around the drivers indoor door there is grease(?) on the cloth, what should I use to remove that? Thank you More

Poor appointment scheduling, no callback when tire arrived (as promised), they entered appointment for Monday but told me it was Wednesday, confusion on arrival about work to be done, 3-1/2 hour wait arrived (as promised), they entered appointment for Monday but told me it was Wednesday, confusion on arrival about work to be done, 3-1/2 hour wait for 4 mounted change overs, invoice was wrong on leaving. More

Everyone was very friendly and tried to do their best for me. However, there were too many problems. On two separate occasions the service I wanted done was not completed correctly and caused waiting issues me. However, there were too many problems. On two separate occasions the service I wanted done was not completed correctly and caused waiting issues and much unhappiness. More