Bank Street Toyota

Great service; friendly and accurate . Thanks! Took my car in for scheduled maintenance. All was done on time and to my complete satisfaction. All work was discussed with me before it was done. G Took my car in for scheduled maintenance. All was done on time and to my complete satisfaction. All work was discussed with me before it was done. Great job great price. More

Part department never gives you a call back. I've ordered and paid for a touch-up pen for my car about two weeks ago. They said they will call me back as soon as they get it. But since I haven I've ordered and paid for a touch-up pen for my car about two weeks ago. They said they will call me back as soon as they get it. But since I haven't heard anything from them, I called them back to check what's going on with my order. Then they said "Oh we have it. Come pick it up anytime." with no apology for not calling me back.(I was waiting for the word. LOL) Yup. I guess they don't care since they got the money? Or because it's just a $15 pen? I'm so disappointed. I've purchased two cars (both Toyota Rav4) from them. But now I'm about to lose my loyalty. More

Picked up new 4runner and had my 07 Explorer front end fixed We just picked up a new 2016 4 runner for my wife and left Mendez Motors my 2007 Explorer to fix the front end (rods, ball joints, tie rods). They gav We just picked up a new 2016 4 runner for my wife and left Mendez Motors my 2007 Explorer to fix the front end (rods, ball joints, tie rods). They gave me an estimate and honored even though several parts had seized and took longer. They have always done great work for all of the vehicles I have brought there. Service desk person was also very courteous. More

Fantastic experience! The entire purchasing process was an absolute pleasure with this team. They took their time, listened to my needs, and offered a great deal. I would r The entire purchasing process was an absolute pleasure with this team. They took their time, listened to my needs, and offered a great deal. I would recommend Mendes Toyota to anyone looking for a new car! More

Continuing Great Service I bought a new Yaris in 2009 from Mendes Toyota, and inteact with the staff regularly when I take my car in for maitenance, etc. . Aside from the stan I bought a new Yaris in 2009 from Mendes Toyota, and inteact with the staff regularly when I take my car in for maitenance, etc. . Aside from the standard care one would expect, they have frequently completed additional work for no charge, and without me asking. I would (and do) recommend Mendes to anyone planning on buying a car, for their friendly and professional service, and because they consistently go above and beyond what is required. I am a very satisfied customer! More

Constant overcharging for repairs not needed I have been buying cars from Mendes for over 15 years and I was very satisfied with the services they were offering. But I agree with some of the othe I have been buying cars from Mendes for over 15 years and I was very satisfied with the services they were offering. But I agree with some of the other reviewers, I have also noticed a tremendous increase in the amount of "recommendations" since they moved to their new building. I am seriously considering going to a different dealership. More

Misguided policies My 86 year old father reluctantly returned to Mendes Toyota to service his 2006 Corolla to check the front end where Mendes service indicated that fro My 86 year old father reluctantly returned to Mendes Toyota to service his 2006 Corolla to check the front end where Mendes service indicated that front wheel bearings ended replacement. When the car was returned, after fixing the wheel bearings now the front brakes were significantly vibrating upon braking. So thing that should have been quite evident on any drive test. Rather than notify my father, they simply returned the car to him....."to see if he would notice". Not surprisingly, he immediately noticed and returned to have them look at it again. He waited a week and they discovered the front rotors needed to be replaced My father asked me to intervene and confirm what was required. When I called I told the dealership that I wanted to pay for the rotor replace,net for my dad. I was informed that I could not. Against their policies to pay over the phone by credit. I called back to speak to the service manager who reiterated the misguided policy and then informed me that further, I was not allowed to authorize the rotor replacement for my father. The service manager then had the best line......I'm not trying to be difficult. Well, yes you are. You won't let me pay for the work being done to my father's car, nor will you let me authorize the work on his behalf. My father won't be back for service and I whole heartedly endorse that position. More

Charged for repairs not done We were traveling across Canada and had a door handle sticking, was under warranty repair. They tried to fix it, took it back a day later and they 'r We were traveling across Canada and had a door handle sticking, was under warranty repair. They tried to fix it, took it back a day later and they 'replaced it' - at least it says that on the bill. Left Ottawa and continued traveling. The door handle started sticking within a week. On the subsequent warranty tune up, told the dealer that it had been replaced in Ottawa. Upon checking, the dealer said that it had been 'braised', and was not a new part. The invoice says that the Ottawa dealership replaced the handle, yet they obviously didn't. Had I lived in Ottawa, I would have gone directly back to the dealership. This is a case of fraudulent repairs but as a visitor I haven't got the energy to complain long distance. More

Oil change while u wait. I bought my first Toyota LE Van at Mendez Motors in 1985 which lasted me 18 years of usage. My son drove that vehicle when he was 18 and we still ha I bought my first Toyota LE Van at Mendez Motors in 1985 which lasted me 18 years of usage. My son drove that vehicle when he was 18 and we still have founds memories of that van. In 2005, I bought a Prius 2001 which I still have today. Today I returned to Mendez this time for service. I went for an oil change for my 2009 Corolla. I managed to get a walk in appointment (any week days after 1:00 PM). The technician filled the paper work and the job was done within an hour. While I was waiting for my car, I saw the gentlemen who sold me the Prius 9 years ago. He recognized me and even remembered where I lived. I was impressed by his professional allure and pleased to see that Mendez staff seems happy and remains loyal to this dealer. Overall, I recommend Mendez Motors for service. The winner is the consumer (me) as I am getting synthetic oil for both vehicles, only two oil changes per year are necessary to keep both cars in top running condition. At $55.00 (inc taxes) its a bargain compared to chain stores. My 5 cents opinion and review. Gilles Laframboise Ottawa. More

Terrible customer service Took my car in to have a faulty headlight problem diagnosed. Was quickly told that I needed a new headlight assembly which would cost $1300(not includ Took my car in to have a faulty headlight problem diagnosed. Was quickly told that I needed a new headlight assembly which would cost $1300(not including labour). Took the car home and after doing a bit of research, realized that replacing a $300 part would solve the problem. Went back to the dealership and asked why the entire assembly needed to be replaced and they played dumb and admitted that they don't know much about their own vehicles. Very dishonest and will never do business with them again. More