Bank Street Toyota

Try to sell me the car with unclear bill. Poor customer services not even knowledgeable enough to sell the car here and never answer the phone. However Hassan was the one out there trying to help. First services not even knowledgeable enough to sell the car here and never answer the phone. However Hassan was the one out there trying to help. First time went in there gave me a bill of sale with higher asking price than the it stated on toyota.ca. The sales manger Devin make me trade in my 2017 4runner and told me I will get extra $2000 for bring in my 4runner also pick up a new Sequoia, but ends up using my security deposit $7500 to against it without letting me know in advance. Basically I'm losing $5500 just to pick up a new Sequoia with no discount? I was told when I pick up the 4runner the security deposit is just use to bring down the interest rate of leasing, will be return whenever the lease term is over, tell me why would I trade in my car if I know I am losing money on it? When I had the option to buy out the 4runner and sell it myself with higher then residual value, if I am aware of it I will not let you take my 4runner. You can say whatever you want with your industry term, but I am here just to state that I am not aware of this at all, there is nothing mention on the bill of sale either. They do not have my consent also Nothing has been explained clearly before purchase, strongly recommend please do NOT go there, there are many Toyota dealership in Ottawa that are definitely better than this one. Will be contacting OMVIC and Toyota Finance to resolve this issue soon. More

You have service appointments but it’s very long time to wait is not a good is not recommended as your dealer.....its a thieves dealer....good money maker charge to much labor wait is not a good is not recommended as your dealer.....its a thieves dealer....good money maker charge to much labor More

Very nice staff I just bought a used rav4 from this dealership. Alexandra was my sales person and she was awesome. She was so kind and understanding, she listened to I just bought a used rav4 from this dealership. Alexandra was my sales person and she was awesome. She was so kind and understanding, she listened to what I wanted and did everything she can to get the right car for me. I would definitely recommend anyone looking to buy a car there to see her. More

A really good mechanic is Phil So I'm only giving the dealership a 3 Star because their customer service is just average. However I want to give a recommendation of a 5 Star to Phi So I'm only giving the dealership a 3 Star because their customer service is just average. However I want to give a recommendation of a 5 Star to Phil (mechanic) because he is really good and very helpful. He very quickly found the problem of a rattle sound that others had unsuccessfully tried to find over the past year! More

Great experience and amazing customer service! I walked into this dealership because a friend had told me that they could recommend a person that worked there who could help me with financing optio I walked into this dealership because a friend had told me that they could recommend a person that worked there who could help me with financing options for the car I wanted to get. I ended up not finding that person, but instead speaking to a salesperson that not only made me feel comfortable and gave me all the information I needed, but was honest to a fault and made me not want to go look with other dealerships. But Ali Said (my salesperson) did not stop there; he went above and beyond to make sure that my car would get to me on time, from answering my impatient calls and stupid questions, to making sure that he delivered the car himself at uncomfortable hours for him. He even went in the office on his day off to make sure all was going according to plan. Even when there were delaying in when the car would arrive, he made sure I would still be satisfied in the end. Thanks to him, buying my first car was an even better experience than I had thought. So, not only would I recommend this dealership, if you aren't talking to ALI SAID, you are missing out big time!! I will be forever grateful! More

Purchase of used Audi Q5 I purchased a used 2015 Audi Q5 TDI from Ali and he made sure that all concerns were dealt with in a professional manner. Part of the purchase process I purchased a used 2015 Audi Q5 TDI from Ali and he made sure that all concerns were dealt with in a professional manner. Part of the purchase process involved having a few vehicle issues taken care and this was done as promised. There were no uncomfortable high pressure tactics or shady dealings. Everything was relaxed and smooth. More

Worst customer service ever This place has changed staff and none of the new staff knows their responsibilities as sales people. They have the worst sales managers... Devin and M This place has changed staff and none of the new staff knows their responsibilities as sales people. They have the worst sales managers... Devin and Mike. I dealt with Devin and he knows nothing about the business. He was awful. They are all liars and you feel like they are thieves!!! I was going to buy a car from them, they didn’t know the car doesn’t come with the colour I wanted!! then Devin said let me look for it in other places, and he couldn’t find it and said I could go and get my deposit back. The only receipt I had was this little yellow paper and he said it’s not possible to get your money with that you need the actual receipt! It took 5 weeks for me to get my money back and with that yellow receipt after all!!! If you would like to run after your money, I’ll recommend you to go to these guys. Worst customer service ever! More

terrible counter staff i made appointment for service a 9:15 and the adviser told me about 2 hours they would come tell me me was waiting for my car waiting 4 hrs before i i made appointment for service a 9:15 and the adviser told me about 2 hours they would come tell me me was waiting for my car waiting 4 hrs before i went to ask when it would be ready and advisor told me it was 2 hrs ago lost a days work because of incompatent staff realy disapointed ask for manager but told he was not available really bad service xxxx me off no recomendation from me Daniel More

Positive experience Purchased a used Yaris and received excellent and professional service. Deal was made in a very timely fashion. Would recommend this location to frien Purchased a used Yaris and received excellent and professional service. Deal was made in a very timely fashion. Would recommend this location to friends and family. More

Trade in appraisal I was to see them on January 16 with my 2008 Rav 4 Sport, which is in good condition and has just 182k on it. Black in colour, tinted windows and moon I was to see them on January 16 with my 2008 Rav 4 Sport, which is in good condition and has just 182k on it. Black in colour, tinted windows and moonroof. I am the second owner and according to Carproof, there have been no accidents with the vehicle. There are a few minor bumps on it, but simple and easy to fix, especially for a dealership. My vehicle is well maintained, and I had all my records etc. Also, the windshield needs to be replaced, but again not much off their overhead to do. I was not looking for more than 5500.00 for the trade, and was considering an as is 2005 Matrix. The manager who appraised my vehicle offered me 2000.00. He was so very arrogant and would not consider offering more. I said, thanks, but I will keep the car. I am certain that it would have went on the lot in the 9500.00 range. Swindlers. The young sales rep was a great fella though, but the manager, sheesh. More