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Bank Street Mazda

Ottawa, ON

4.4
1,487 Reviews

2575 Bank Street

Ottawa, ON

K1T 1M8

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1,487 Reviews of Bank Street Mazda

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July 19, 2012

"I would have no problems recommending this dealership to..."

- jready

I would have no problems recommending this dealership to my family or my friends! I have purchased 3 other cars through this dealership and the atmosphere has always been friendly, professional, and accommodating in terms of trying to give you the best deal and to try to meet your demands for the type of vehicle you want/need. Thank you for taking car of everything from the time I walked into the dealership until the time I left with my new 2013 Mazda CX5. :-)

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Recommend Dealer
Yes
Employees Worked With
Sean Curley
July 19, 2012

"Hassan was very enthusiastic and willing with I came in..."

- HSRA

Hassan was very enthusiastic and willing with I came in to test drive a few cars. He gave me all the information I needed to make a decision. When I came back to make the purchase, he welcomed me and we finished the transaction with ease. A big thanks to Hassan because I am enjoying my car the more I drive it.

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Recommend Dealer
Yes
Employees Worked With
Hassan Abdallah
July 14, 2012

"I found the customer service to not be very good. It felt..."

- yashinfan

I found the customer service to not be very good. It felt like the dealership didn't really care about my business. Other employees offered their clients water right away, where ours didn't. When he finally did after an hour, he said, "Would you like some water?" And we said yes, he responded, "The cooler is right over there." So I ended up getting water for my husband and I. After purchasing the vehicle, we were told we would receive confirmation of our approval for financing in 2-3 business days. After a week, I hadn't heard anything and had to contact the dealership myself. Also, my husband faxed his transcript, as requested, and then the dealership had no record of it. I found there was no communication on the dealership's part to inform us of the status locating our vehicle, and that I had to iniate all conversations. The reason we bought our car was solely because of the 7 years 0% financing offer.

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Recommend Dealer
No
July 13, 2012

"Service was satisfactory. The salesman, Karim didn't..."

- Sylviela

Service was satisfactory. The salesman, Karim didn't seem like he knew what he was talking about most of the time but the manager was great.

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Recommend Dealer
Yes
July 12, 2012

"We purchased our 2010 Mazda 5 and were so pleased with..."

- Linda_Jamieson

We purchased our 2010 Mazda 5 and were so pleased with it, but we soon realized we needed a little bigger so we purchased a new 2013 CX 5 GS model and it has arrived. My father also purchased a 2012 Mazda 2 and loves it. Our daughter and son-in-law purchased a 2012 CX 5 GS and are just loving it. The service has been great and we recommend Sean Curley to anyone...

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Recommend Dealer
Yes
Employees Worked With
Sean Curley
May 15, 2012

"This dealer made me a great price on a new Mazda5,..."

- denniswyche

This dealer made me a great price on a new Mazda5, accepted my signed offer, took a deposit, and then decided the offer was not lucrative enough for them. They sat on this offer for three and a half weeks, while inventory depleted, cliaming there were no vehicles to be had. The deal I had made with them was contingent on them finding me a vehicle. After that period of refusal to locate a vehicle, there were no vehicles left in the colour I wanted anywhere, they claimed there were none to be had in the country, and gave me back my deposit. I went to Hawkesbury Mazda, was well treated and they located me a vehicle. I have a signed piece of paper that insists there are no Mazda5 models I wanted available, signed by the sales manager from Bank street Mazda. Be aware that the only time you will get a vehicle from this dealer is if it is overpriced.

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Recommend Dealer
No
Employees Worked With
Sean (sales manager)
February 20, 2012

"Holly crap! These guys could not get their act together..."

- kabdriver2000

Holly crap! These guys could not get their act together in fixing the used Mazda 3 that I purchased. Turns out that it was a lemon, so they tried to correct some of the issues. Repeated trips to their service center resulted in a variety of comedy sessions, ranging from: loosing my car keys; repairing some severe rust under warranty, but stopping just shy of the wheel wells, "because that area was not covered"; to repeatedly missing a faulty front steering knuckle until the warranty was up! Now that I've stopped going to them (warranty is over) their service department calls me every month to remind me that "scheduled maintenance is required to keep the warranty valid...". That's annoying as heck. I've also been placed on their "used car sales harassment list", as I keep getting calls from their bored salespeople, to let me know that "they see that I have a used Mazda and that I should come back and trade it in for a new one". Needless to say, I won't be headed back there ever!

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Recommend Dealer
No
Employees Worked With
various
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