Bank Street Hyundai

Excellent! I only have great reviews for this team. Their service and performance is outstanding, and always keeping the 'clients' their #1 Priority. Raul and Jo I only have great reviews for this team. Their service and performance is outstanding, and always keeping the 'clients' their #1 Priority. Raul and Joe are both to be commended for - keep up the great work! More

Very Pleased I wasn't looking forward to the process of buying a gently-used vehicle but was pleasantly surprised by the relaxed, no pressure, helpful service prov I wasn't looking forward to the process of buying a gently-used vehicle but was pleasantly surprised by the relaxed, no pressure, helpful service provided by Bank Street Hyundai and in particular Raul Gordillo. The experience was very enjoyable, and the staff there took care of everything. All I had to do was drive the thing off the lot. Thanks! M.B. More

Very satisfied Purchased Elantra 2017 Stargazing Blue, need to wait for a week but that was no problem for me! Justin was my salesperson and he gave me the most pos Purchased Elantra 2017 Stargazing Blue, need to wait for a week but that was no problem for me! Justin was my salesperson and he gave me the most possible deals that I can get. Thank you for everything and I would definitely recommend this dealer shop to my friends. More

Work Hard to please I purchased an Elantra, GT 2017 in blue on Jan 13th, 2017. Seemed to be a hard colour to get, early in the new year. The car delivery was promised on I purchased an Elantra, GT 2017 in blue on Jan 13th, 2017. Seemed to be a hard colour to get, early in the new year. The car delivery was promised on Feb 20th. It didn't happen. All through the experience, the team did everything possible to ensure I had a car when needed till mine came in! I did take the bus to work for 10 days, but then life got busy and I desperately needed wheels. The team, my sales person Naser fought for my needs with Management. I did have a rental and then a loaner for the last week as delivery of my car was further delayed till Feb25th. On the 27th, I drove away in my new car! I am sure the team was happy to see me go as I didn't bring in huge profits due to the delay of my car and their huge hearts in securing a car for me while waiting. (In fact, probably cost them a few hundred) Thanks team! Justin Young-in Yoo, Mark M, Amir E., Juan C, Joe Y and especially my sales guy, Naser S. who went above and beyond!! Friendly, down to earth and extremely receptive to my concerns while living without a car. Well done! I will send any new car customers your way! Just goes to show you, Dealerships may not always make a bundle off customers, but by sticking to the bigger picture, they WILL get more clientele due to excellent customer service!! Kim More

Excellent experience I was very pleased on how the staffs are interacting with customers, they are really smarts, humbles and so professional. Finally i met him. Ashur! A I was very pleased on how the staffs are interacting with customers, they are really smarts, humbles and so professional. Finally i met him. Ashur! A great guy (My kids are calling him now Uncle Ashur)! I'm really happy.He was very friendly and approachable. I am confident that i made the right choice. Thanks to the all team. More

Best customer service I have ever had.. Justin was my salesperson and Ashur took care of my financing and Juan is the sales manager. They were equally efficient, honest, and very helpful. Ju Justin was my salesperson and Ashur took care of my financing and Juan is the sales manager. They were equally efficient, honest, and very helpful. Justin went above and beyond to help me during my delivery and made my new car purchase a complete breeze. Ashur went above and beyond to ensure I received the best financing option possible. I had visited several dealerships prior to Bank Street Hyundai with no success at obtaining the "deal" I was looking for. Juan accepted my deal without the back and forth annoyances and slimy sales tactics and gave me exactly what I wanted. I would highly recommend Bank Street Hyundai to anyone. More

Professional Hi I just wanted to say Justin was very professional, and made the process very easy for me to find a car that fit my needs both financially and famil Hi I just wanted to say Justin was very professional, and made the process very easy for me to find a car that fit my needs both financially and family size. I would recommend him to all my friends and family. Thank you Justin ! Also thank you Chris Haddad for all your help on the financial side of things, you made it very easy to stay within budget. More

Completely satisfying The sales and related staff were very professional, friendly and to-the-point. The staff were always conscious of time and worked as a team to prevent The sales and related staff were very professional, friendly and to-the-point. The staff were always conscious of time and worked as a team to prevent any unnecessary delays for us (the customers). More

Like you're part of the family I went to dilawri bank street Hyundai for the first time and I was immediately greeted with a smile by Hussein. Seeing that it was my first time at a I went to dilawri bank street Hyundai for the first time and I was immediately greeted with a smile by Hussein. Seeing that it was my first time at a dealership he explained to me all the options I had. It was all about what I wanted, it was great experience. I got everything I wanted and more for a great price. I was then brought in to see Christoph the finance manager. He went through all my option in detail making sure I knew exactly what I was getting and how much I would be paying. The warranty packages at this place are phenomenal especially for someone who tends to drive a lot. When it came down for the final number I couldn't believe what Hussein and christoph manage to take off the original price. I felt like I was family with these two guys. I recommend everyone that is looking for a new or used car to head on over to dilawri bank street Hyundai and become part of the family too. More

No follow-up for service request Approximately a month ago I brought my car in for a partial ripped heat shield and Check engine light. The car was under 60K km so under warranty. F Approximately a month ago I brought my car in for a partial ripped heat shield and Check engine light. The car was under 60K km so under warranty. For the check engine, I inspected the gas cap to make sure it wasn't the culprit. Then I had a friend, a car technician run the code. He provided me with the code and said it should be covered under the new car manufacturer's warranty. The following morning, I went to the dealership and was told I would have to pay to run new scan. I told them the tech has 30+ years experience and trusted him. The valve was replaced at no charge. However, they didn't want to replace the heat shield saying it was caused by wear and tear. I spoke to Amir, the general manager who said basically too bad too sad but that he needed Hyundai Canada approval if under warrant to replace it. It's a $200 part and 30 min labor. Neither he or the took the time to call me back even after I left phone messages and a follow-up email.. Hyundai are good vehicles but once my free oil changes are over, will continue getting vehicles serviced at independent garage. They are less pushy for servicing then Dilawri dealerships. This could have all been resolved if they just took the time to speak to their customers instead or sending letters and phone messages informing of special VIP events. More