I have been dealing directly with Hyundai Canada, Dilawri Hyundai Bank street service manager, their GM and their Director of operations or something. In 2017 I had to replace my Spark plugs as recommeded by the dealership, my car is Sonata 2012. I did, I was told they are good for 80K. They went out last month, I brought the burnt spark plugs to their manager, but he refused to look at it. He told they only guarantee their work for 1 year or 20K, I asked him to show me that in the receipt they gave me for their work. He obviously had no idea what he was talking about. I then called their GM, he called me back after I left a message and of course he told me the same. I asked him, do they disclose this information prior to doing any work or is it in the service receipt or proof of purchase, he told me that he will look into it and get back to me. Of course he never got back to me.
Then again the same visit I brought my car in because their was engine light, I told the manager that i was told by your service desk people over the phone that I need a fuel pump, he told me well, they still need to do diagonosis to make sure that in fact it is the fuel pump. That ran me 135 dollars after taxes. I was called by the service manager telling me that I need a fuel pump and with labor it will run me around 660 dollars. I called my friend as he works for another dealership to order the fuel pump directly from Hyundai for me.
A few hours later the service manager calls me and tells me that its not the fuel pump, but its high pressure fuel pump. I asked him are you sure? As last 2017, I was told to do all these services, because I was having problems with my engine. Anyways, he didnt sound too confident, so I told him dont worry I will pick up my car.
My fuel pump I ordered did come in so I contact surgenor Hyundai to install it for me. I was still in the meantime waiting to hear back from Dilawri Hyundai's GM.
I was so upset that I called Hyundai Candada, after a few back and forths I finally spoke to a person who was willing to listen, I sent them my receipts the work I had done. They told me they contacted the service manager and he had advised them, that I was offered a discount by Dilawri lol and that my number wasnt reachable, that was weird because that is the number I was called back by their GM and the same number I was talking to Hyundai Canada.
Then last Friday I get a call from their Director of Operations or something representing Dilawri Group, and he promised to call me back by Tuesday which was yesterday. Of course he didnt call back either, so I called him back today and left a voice mail.
He called back a few minutes later, and he told me the same non sense his service team and manager had been telling me.
LOOK DILAWRI, YOU NEED TO DISCLOSE WHAT YOU WARRANTY OR NOT BEFORE THE FACT. There is nothing on proof of purcahse or the service stating that the spark plugs they sell are only good for a year. On top the director argued that he had not seen the spark pulgs so it can't be that. I told him, sir your manager refused to see the burnt spark plugs. And refused to do anything.
LONG STORY SHORT, please AVOID Dilawri Group at all costs. I would recommend them, taking some client service training and be upfront with their customers.
One of things their service manager told me, sir we charge you to see whats wrong with the car, but it could be any other issue? You charge 135 bucks for what then? From my experiences and in my opinion their entire moto is lets keep recommending stuff that might or might not be the cause of something and lets keep charging them insane amount of money.