On Wednesday, March 28, 2018, I purchased what I believed to be a brand-new car from Hyundai car dealership located on 2788 bank street Ottawa, Ontario. According to the company’s paperwork this was indeed a new car. However, on the same day I noticed a whistling sound on the side of the door on the driver’s side. I enquired about the whistling sound and I was told that it would go away within a day. The next day the car was still making the same sound, so I went back to the company and spoke with the sales manager, Mr. Muhannad Sabra. He informed me that every vehicle in this model makes this sound and it is nothing to worry about.
Feeling unsatisfied with the response I received from Mr. Sabra, I returned to the same dealership on Tuesday, April 3, 2018 to have the car officially inspected. After several hours, the car was returned to me with the corresponding paperwork stating the vehicle doesn’t need repairs and that there is nothing wrong with the door.
A few days later, my companion and I visited a different Hyundai branch and test drove the same model that I had purchased and to no surprise, there was no whistling sound at all. I had told this salesman about my experience with Hyundai Bank Street location and the issue with my car. He quickly agreed that the whistling sound wasn’t normal for this model and entered the car for inspection at their dealership. Once they were finished the inspection, they confirmed there was an issue and that the skin on the passenger door needed to be replaced because it was not properly insulated. They told me this would take a few days because they had to order certain parts. In the meantime, they would give me a loaner car, so I can continue my job as an Uber driver. Although I appreciate the loaner car, it was much smaller than my car, so I missed out on some money for that week. However, now my car door doesn’t close properly unless I use extra force. When I confronted them about the issue they blew me off as well.
By now, with having problems with two different Hyundai dealerships and no response from their head office, I reached out to the Ontario Motor Vehicle Industry Counsel and started a file. My file was opened within a few days. They told me unfortunately they could not intervein because they agreed to work on the car a few times and they will only get involved when they no longer agree to help me.
This situation started over a month ago and I’m still trying to have Hyundai take my situation seriously and fix my car. It is my belief that I was sold a defective car or a used car, these are not problems you get with a brand-new car for the money that was spent.
Moreover, today the Hyundai manager called me to tell me that he makes order for some pieces for my car and I can take my car without repeating until they receive the order and will call me to bring it back to fix. So, i was surprise of the situation of the car it was very dirty inside and the mileage goes up to 400km more. I have no trust to people engage by Hyundai that they never respect their customer.
I’m writing this letter to warn other people with young families to not spend their money with this company or if they do choose Hyundai, to really inspect the car before they drive it off the lot. In my experience they were unprofessional and dishonest, and I don’t want this situation to happen to someone else.