Bank Street Hyundai

I am sharing my experience with Bank Street Hyundai to help inform others about their lack of honesty in the service department and the lack of integrity with honouring contracts at this dealership. In help inform others about their lack of honesty in the service department and the lack of integrity with honouring contracts at this dealership. In 2019, I purchased a used 2018 Hyundai Elantra GT from this dealership, along with an extended warranty that included a contract for unlimited lifetime oil changes. As of April 2025, the dealership has refused to honour this agreement. When I went in for service, they first attempted to mislead me into signing a new oil change contract, one clearly designed to be more profitable for them. They falsely claimed that all maintenance must be done at their dealership in order to qualify for oil changes—a condition that is not stated in the original signed agreement. They then told me the only way to receive an oil change was to agree to this new contract on the spot, which I declined. I followed up with the General Manager, Mr. Eli Nassrallah, regarding this breach of contract. He confirmed they would no longer provide the oil changes, arguing that because I perform some of my own maintenance (such as seasonal tire changes and brake replacements), they cannot verify proper upkeep and are therefore not obligated to honour the agreement. However, the contract does not state that service must be done exclusively by certified technicians. This is a clear example of a business refusing to stand behind their own legally binding agreement. Despite my efforts to resolve the issue professionally, I was met with no offer of compensation and no willingness to honour the terms I originally paid for. My advice to potential customers: be cautious when entering into any contract with this dealership. Based on my experience, they may not uphold the agreements they make and will prioritize profit over customer trust and fairness. More

I brought my vehicle in for a recall they don't have loner car for you when they need to keep your vehicle for more than a day secondly I went to pick up my vehicle the next morning the service advisor loner car for you when they need to keep your vehicle for more than a day secondly I went to pick up my vehicle the next morning the service advisor had said the car was left in side because it had under bodyguard done so I went outside to find the vehicle was left outside over night and there was freezing rain the car was frozen over and I didn't have a winter scrapper so I was able to drive the vehicle up closer to the building so I can leave the vehicle warm and defrost the windows all of a sudden I basically being verbally attacked to move my vehicle instead of offering me a snow scrapper and was told that I'm not special and need to move the vehicle I have been buying santa fe from this location bank street hyundai for a long time 4 vehicle's this will be the last one when you buy your vehicle they treat you like you are very important to them then the service advisor get there hands on you I just felt so disrespected thanks for this terrible experience Garry service advisor More

I'm very disappointed with their services. I brought my car in to check the potential leaking of my tire and I have the tire road hazard coverage plan. At the end, I got charged over $350, whi I brought my car in to check the potential leaking of my tire and I have the tire road hazard coverage plan. At the end, I got charged over $350, which is more than 93% of the listed tire price. They said it represented the thread usage. However, this is a two year old car with about 47k km. I have no idea how they came up with this number and the invoice didn't indicate what the issue was with my tire. The road hazard plan costed me more than 3k. If you think about buying a Hyundai car, please be very careful about the plans that they sell you. They are not transparent about how they honor the warranty. Update: Garry told me that Hyundai determined that they owed me 47.64 dollar store credit. However, he told me that he could not do cash refund because he could not request a refund through debit machine. His dealership (Dilawri) does not allow an access to that. This is ridiculous. So technically, they can overcharge you and at the same time make you stay with them. This is a SCAM. In addition, even with the 47.64 store credit, which is unfair to me, I still technically paid 75.8% of the tire (354.31+30-47.64)/(398.99+45), which is ridiculous since the tire is only two years old under normal usage. I also checked my first tire change with them and they charged me about 90% of the tire price, but that time the car was only at 4 months and 15km. With the road hazard protection plan that costs over 3k, which I believe is mostly relevant to tire coverage, your tire will need to break about 30 times to reach a breakeven point. The sales person added it to my contract without even explaining to me in detail of how this works. I also sent a compliant to the email included in the reply below about 5 days ago, and of course, no response. I am going to file a complaint to Hyundai Canada directly. Hyundai's cars are priced relatively low compared with competitors in its class, but they can grab your money through those black box services and useless plans. This dealership is very shady. Be careful! More

We purchased a 2020 toyota Rav4 from Bank st Hyundia in May. They told us that the car came with winter tires on rims. When we went to pickup the car our salesperson told us that the tires had been remove May. They told us that the car came with winter tires on rims. When we went to pickup the car our salesperson told us that the tires had been removed from the car and sent to storage. Weeks later and several calls by us to keep reminding them that we still had not received the winter tires. They eventually got them. Now that it is the fall we went to have winter tires put on the Rav4 and found out that the do not fit our car. I texted the salesperson we dealt with and he said those were the tires that came with the car with no solution offered. I emailed customer support and they have not bothered to respond. Very disappointing. Not sure where to turn to next. Ed Kennedy More

I found the SUV on auto trader, which turned out to be bank street Hyundai, so me and her friend went and I phoned ahead of time. I was late by an hour. They were very courteous at first. The salesman br bank street Hyundai, so me and her friend went and I phoned ahead of time. I was late by an hour. They were very courteous at first. The salesman brought it around and backed it in to a place so that might come out and have a look at it. When I came out, Bodie was standing at the rear of the vehicle and asked me to take a look around in the car, or I should say the SUV And I was very pleased in what I see And then, but he went around to the other side and stood beside the the. Rear of the passenger side, open the passenger door and ask me to look in and Inspect the interior which I did and I was very impressed. When were we finished looking at it? Under the hood and everything we went in and did all the paperwork. I was very happy. At the time, I was extremely happily. I should say and I'm very satisfied from what I had seen. I signed all the papers, everything went good until I walked out to the vehicle by myself and right where bodie was standing, there had been a bunch of scratches, the SUV I've been in an accident, and I didn't know what to do. My friend drove me there. And what do we went back to her place? I got out of the vehicle and walked around to the other side and 2. My surprise There was a big Dent in the other side. They had checked off on the paper. That this vehicle had no damage. And here I took it in a local g. MC dealer in Carlton place. To get a quote on how much the damage was.I'm still wading for it The young lad told me at beans. GMC dealership that the passenger back door would have to be replaced, and on the other side, the whole panel would have to be replaced. So right now is Friday, October 25th. And on Monday, I will get a written quote. From the auto body shop at a GMC dealership and when I get that quote, I will be putting it on here. Not only was there damage on both sides, but they tried to hide rust. The vehicle by painting it black, but rust stands out whether you're painted or not. They never did an oil change in it, the backup camera worked sometimes and when I confronted bank street. Hyundai general manager. I had talked to him over a couple days. About several things that were wrong. And I wanted to bring it back today. But to my surprise, you cannot do this taking it back. The general manager said he was going to contact his lawyer and see what his lawyer says. If I could take it back or not, but he never even offered to fix what they had hidden from me. Had they been honest about the damage I would not be as upset as I am right now. So word of advice to everybody when you're going to buy a used vehicle, make sure you get to see all of it. Do not trust anybody at bank street, Hyundai. I am not finished yet. Me, I'm like a pit bull. I'm going to see a lawyer. Take the paperwork with me. Edward says damage on the paper. They checked off no in 2 different spots. Right there? That's just plain fraud. I will see if I can get bank street. Hyundai, to fix both backup camera. On both sides of the vehicle at the rear, it's been my experience that when dealership sell used vehicles, they do a complete inspection safety and do an oil change. They did not do an oil change. I checked it when I got home. I know. I should've checked it at the dealership, and when I went out unseen. Please scratches on the back of the driver's side. I should've went back in then, not waited. A week live and learn. More

Avoid getting your car serviced there if you can. For both maintenance services (service 1,2,3) and for warranty work. Maintenance Services 1,2,3: If you have complimentary oil service with Bank For both maintenance services (service 1,2,3) and for warranty work. Maintenance Services 1,2,3: If you have complimentary oil service with Bank Street Hyundai that's great, do them there. But don't let them pressure you into getting all the other maintenance services (Service 1,2,3). They (and other dealerships) charge a ridiculous fee for regular maintenance services and pressure you into doing them there and will tell you if you don't that it will void your warranty. I was quoted over $500 for essentially a regular service plus break check and fuel injector (fuel injector cleaner is literally under 25$ if purchased yourself). That did not even include any repair/labor costs). You can go to a regular Mechanic to have those services performed and some things you can do yourself if you're comfortable (cabin air filters and such) without risking of voiding your warranty. Keep all your receipts of the work done. Warranty Services IF something needs to be replaced or repaired that is covered under your warranty, it MUST be completed AT a Hyundai garage. But you can have it done at an other location than here. My personal experience at this dealership has been pretty poor and in line with what others have said in other reviews. Sales guys are very pushy and stereotypically making huge promises they can't deliver on. They also pressure you borderline harass you into leaving them multiple reviews on Google and on Hyundai Canada etc. Service guys don't seem to care much about their customers. You're on their time not theirs. Doesn't matter if you booked a time to have your service done. Will pressure you to have other services and misinform their customer to make more money off customer's back. More

Will never buy a car again at bank street Hyundai. They added paint and fabric protection $1859 and mentioned at leased twice that I didn’t want it. Will bring them to small claims. They added paint and fabric protection $1859 and mentioned at leased twice that I didn’t want it. Will bring them to small claims. More

Selling add ons and lying about what they are, misrepresenting warrantie, I was led to belives, new keys, rims, tires, it was in fact xx Horrible experience misrepresenting warrantie, I was led to belives, new keys, rims, tires, it was in fact xx Horrible experience More

If I could I would rate them a 0, Very disgraceful customer service. My 17 year old son bought this used car, within 2 months engine gone needs replaced, no help from dealership. Heated seat not wor customer service. My 17 year old son bought this used car, within 2 months engine gone needs replaced, no help from dealership. Heated seat not working since the day we picked it up, they said would compensate me, having seen anything yet. Is this how you treat your customers, especially a 17 year old. Can’t believe this dealership is still in business. No one should buy a vehicle from Bank Street Hyundai More

I recently bought a vehicle at Bank Street Hyundai. Those who greeted me and helped me along the way were outstandingly helpful and courteous. Ahmed, Joe and Mustafa, my salesperson, were exceptional i Those who greeted me and helped me along the way were outstandingly helpful and courteous. Ahmed, Joe and Mustafa, my salesperson, were exceptional in all regards. They very patiently, knowledgeably and joyfully addressed my numerous questions and concerns with no time restrictions, no pressure and no judgment whatsoever. Along with other folks at this dealership, they made me feel comfortable, confident and happy to be there. A special mention also goes out to Stephania, a most efficient receptionist. I strongly recommend Bank Street Hyundai. L.E.G. More