BMW of Sarasota - Service Center

A really pleasant dealership, staffed with equality pleasant people. The showroom and client waiting area are immaculate, modern, spacious and open. Again, it was a really pleasant experience. pleasant people. The showroom and client waiting area are immaculate, modern, spacious and open. Again, it was a really pleasant experience. More

I was very pleased with the service. I scheduled an oil change and received the full inspection. Great service. I scheduled an oil change and received the full inspection. Great service. More

Very professional and lots of snacks around! Busy place and they try hard to accommodate. Busy place and they try hard to accommodate. More

Love the tech always sends a video. Cameron is great, always explains what needs to be done and what can wait. Respects my budget. Cameron is great, always explains what needs to be done and what can wait. Respects my budget. More

Came in with a flat tire at 3 in the afternnoon. Dylan Pagnotta got the car in quickly for service. Offered to have it replaced that afternoon despite the time. Dylan Pagnotta got the car in quickly for service. Offered to have it replaced that afternoon despite the time. More

Cameron does a great job in trying to get both maintenance problems and insurance coverage issues resolved. He is a pleasure to interact with. maintenance problems and insurance coverage issues resolved. He is a pleasure to interact with. More

Awesome display of prefessionismm from the staff. The process of the went smoothly without problems. The process of the went smoothly without problems. More

clean, comfortable. road into the dealership needs work as is very rough especially for lower cars. road into the dealership needs work as is very rough especially for lower cars. More

When I went to pay, I was informed that there is 2. 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was anything written or said about the surcharge. I had to make a quick decision upon paying, did I have $1200 in my checking account to use my debit card? I used my credit card. ( I purchased 2 tires, plus alignment ). I still had to wait for my car, even though I received a text that it was ready. I had to wait because it hadn’t been washed. So as I waited I thought about the fee and I told Brooke that I felt I should have been notified in advance. She said “they usually do text it to you but I’m sorry, they didn’t do it”. I said since I wasn’t notified I want the fee credited back to me. She said she couldn’t do that so I asked to speak to the manager. Josh took me into an office and told me the fee was Corporate policy. I told him I wasn’t interested in hearing that because I was an executive in a Fortune 500 company and I know how this works. I told him I knew he had the power to refund the fee. After he questioned me about did I have an appointment ( I did) or was I a walk in, how did I pay, etc he said “come with me” and he went to first Brooke, then his desk and issues the refund. Brooke told me to wait in the far waiting area until I saw my car come out. It came out in the street. I got in it to find the car had been washed, but not dried. I dried it myself and left. I understand credit card processing fees and while I don’t like it, I understand when small businesses pass along the fee. But BMW? No, seriously? I hope the fees you collect make up for the business you will loose from people like me. I bought my car in Lakeland because you didn’t have any cars and couldn’t tell me when I could get one. My husband bought his X5 in xx.Pete. ( same reason. ). It’s only an additional 10 or 15 minute drive. It’s worth it for me to get great service and a warm attitude. I love my BMW. It’s the 3rd one that I’ve owned. My next car will be a BMW too, but I won’t purchase it from BMW of Sarasota. More

Great service as always. Esp with Greg as my service rep. Lovevthe tech video if his walk around. Esp with Greg as my service rep. Lovevthe tech video if his walk around. More