BMW London

Avoid this place!!!! The sales manager Sean is a scammer. Avoid this place or risk years of financial regret. Far better and more trust worthy dealerships in sw Ontario. The sales manager Sean is a scammer. Avoid this place or risk years of financial regret. Far better and more trust worthy dealerships in sw Ontario. More

Dont get a BMW Have used x6 taken into this dealer for service countless times spent over 10k in repairs now over 2 years and the service is terrible they never answ Have used x6 taken into this dealer for service countless times spent over 10k in repairs now over 2 years and the service is terrible they never answer there phone and am certain they have rookie mechanics who dont know what they are doing. With the 10k debt additional we are carrying I could have bought another reliable car with more reasonable expenses and service elsewhere. Not worth the luxury of having performance and handling of BMW. More

HORRIBLE CUSTOMER SERVICE ( SPOKE TO MEGAN IN SERVICE) Spoke to Megan three times so far. First time she said one thing and second time another. I called back to figure out what is what. Turns out first t Spoke to Megan three times so far. First time she said one thing and second time another. I called back to figure out what is what. Turns out first time was correct( all diff information) ignored my comments just went strsight to : woulf you like to book an appointment?". No apology or even recognition of mix up. Both times said has me booked in when I NEVER booked an appointment. So rude and unprofessional. More

Horrible Customer Service Sales wise, I was tossed around a lot. They pushed my delivery date back 3 times with no apology. Service wise they screwed up my first oil change. Sales wise, I was tossed around a lot. They pushed my delivery date back 3 times with no apology. Service wise they screwed up my first oil change. Phone etiquette is lacking and availability for appointments is horrendous. I will not purchase a car here again. More

Worst experience in my life I will give them negative stars. Worst after sales services. Thet do not bother to book appointments. Awedul behaviour. I switched to different brand. I will give them negative stars. Worst after sales services. Thet do not bother to book appointments. Awedul behaviour. I switched to different brand. Contacted BMW canada headquarter and they were not hwlpful at all. Sorry but there are better cars than BMW and better services departments. More

worse diagnose i took my bmw 7 to this dealer (bmw london) cause the A/C not working to get it diagnose charge is one hour $155 plus tax i said ok after waiting for i took my bmw 7 to this dealer (bmw london) cause the A/C not working to get it diagnose charge is one hour $155 plus tax i said ok after waiting for 10 days for an appointment i took it in ,5 hours later they call me and tell me there is Freon in the system(which is i know) but if we go further with diagnose its $300.00 more so total of 455.00 plus tax ,,,what a rip off. so they bring you in then they give you the bigger hit, so i burned 175.00 and walked away i will never ever go back. i took it to a local mechanic and problem was burned relay cost me $30. bmw knew what the problem was but they want to suck people blood. thank you bmw London YOU ARE THE WORSE service ever. gus More

Worst bmw dealer ever I have been to about 6 bmw dealer in Ontario and bmw London is the worst ever. They didn’t give a xxxx to customers at all trade you like a idiot. I have been to about 6 bmw dealer in Ontario and bmw London is the worst ever. They didn’t give a xxxx to customers at all trade you like a idiot. More

Worse BMW in Ontario It was the first and the last time I visited this location when the staff didnt show and professionalism in customers service. Service and sales has z It was the first and the last time I visited this location when the staff didnt show and professionalism in customers service. Service and sales has zero yes zero customer service experience. They should be all fire and replaced with robots cuz robots are friendlier than these people in that location. Never go there unless no one else can service your car, in fact I recommend driving to another city for service if you can.. More

Excellent service consultant While I had some unfriendly service experience in 2016 the last two years have been very good to excellent, enough to restore my faith to continue dea While I had some unfriendly service experience in 2016 the last two years have been very good to excellent, enough to restore my faith to continue dealing with this dealership. More

This location sucks I had a horrible time there. They said they fixed my car that had an oil leak so I took it home thinking that was the end of that...next time I know I I had a horrible time there. They said they fixed my car that had an oil leak so I took it home thinking that was the end of that...next time I know I get a call a week later from them telling me I have to come back in to finish the job. I don't know why they didn't tell me that when I was there the 1st time. Then when I went in for my appointment they couldn't find me in the system..nothing was booked. So the lady offered to send valet for my next appointment. They charged me $33 For the valet even tho it was their faults. I would never go there again. More