BMW London

New X3 First time BMW customer, excellent sales and vehicle delivery experience, would highly recommend dealing with Chris. Great, high quality vehicle, ver First time BMW customer, excellent sales and vehicle delivery experience, would highly recommend dealing with Chris. Great, high quality vehicle, very happy with the new X3. More

Above and beyond! My experience with BMW London was amazing from start to finish. Whether I was dealing with Charles or Patrick they both went above and beyond anythin My experience with BMW London was amazing from start to finish. Whether I was dealing with Charles or Patrick they both went above and beyond anything I could have ever expected. I have already told all my friends, family and coworkers about the experience and I expect they will have some new customers in the future. I will certainly be a BMW London customer for life after this. More

Amazing experience working with BMW. Their sales team treated us like one of their own! Would highly recommend working with this wonderful group of people treated us like one of their own! Would highly recommend working with this wonderful group of people More

Great Experince What a great experience from the minute I walked in the door until I picked up my new X3 on delivery day. Would highly recommend the dealership to any What a great experience from the minute I walked in the door until I picked up my new X3 on delivery day. Would highly recommend the dealership to anyone looking for a new BMW or vehicle. Thank You again for delivering a premium experience More

Happy X1 Service Experience The service at BMW London was excellent and they completed my vehicle in a timely manner. Every employee I interacted with has amazing customer servic The service at BMW London was excellent and they completed my vehicle in a timely manner. Every employee I interacted with has amazing customer service skills. Highly recommend this location! More

Disappointing Sales Staff Some of the sales people there are great, but some literally don't care AT ALL about customers... I don't mind if you have to say "no" for whatever re Some of the sales people there are great, but some literally don't care AT ALL about customers... I don't mind if you have to say "no" for whatever reason (i.e. busy, time constraints, etc), but please don't lie and make up some lousy excuse. More

The worst service department I’ve ever dealt with. Looking forward to getting out of this x5 (which I love) just so I don’t have to deal with this dealer anymore. Looking forward to getting out of this x5 (which I love) just so I don’t have to deal with this dealer anymore. More

Disappointing Service Experience I am a new BMW owner, formerly a Lexus owner, and went to BMW London for my very first service visit. When I arrived at the service department, the i I am a new BMW owner, formerly a Lexus owner, and went to BMW London for my very first service visit. When I arrived at the service department, the intake process was ok ... not great, but ok. When I picked up my vehicle at the end of the day, there was no service advisor on staff to walk me through my invoice and address some problems I was having with the navigation system. The behavior of the girl at the counter was aloof and condescending and told me to call back the next day. She never bothered to even say "thank you" before I left. As it turns out, they did not fix my navigation issues. I responded to their online customer survey and outlined my concerns about my experience. In response, Dave Brown contacted me by phone and the very first thing he says is "What can I do for you?" I don't know if he was trained to respond this way or having a bad day, but it certainly didn't make me feel like he gave a xxxx. I emailed Sean Finn (Service Manager). Sean chose not to respond to my email so as a last resort I emailed the Dealer Principal to let him know what happened. The Dealer Principal also chose not to respond to my email, but instead forwarded it to Sean Finn. Sean left me a voice message the next day. I returned Sean's call but I never heard from him again. The only thing worse than an unhappy customer is mishandling that customer's complaint. BMW London is an example of how not to do it. Clearly they are not concerned with losing my business. I am exploring options to have my BMW serviced elsewhere. More

17 years of great sales and repair service I bought my first BMW in 2002 and have had the pleasure of driving at least 8 new, demo and used vehicles all acquired at the dealership during this p I bought my first BMW in 2002 and have had the pleasure of driving at least 8 new, demo and used vehicles all acquired at the dealership during this period. I am particularly pleased with their service and parts department. Every one of the staff are both experienced and helpful. They were all particularly helpful in keeping my 2003 Z4 on the road for just over 15 years and they are now helping an old man keep his 10 year old 3.5 Z4 running like a top! It is good to be part of the family here! More

Purchasing a car Having just purchased my fourth BMW through this dealership I can't say enough about what an enjoyable experience it was dealing with Chris Yeoman and Having just purchased my fourth BMW through this dealership I can't say enough about what an enjoyable experience it was dealing with Chris Yeoman and associated staff members on my latest acquisition. Thank you all. More