BMW Grand River

I just picked up my first BMW from this dealership. Great service and delivery from Andrew Kim and team! I shopped around all over from Barrie to London to Kitchener and although they did not offer t Great service and delivery from Andrew Kim and team! I shopped around all over from Barrie to London to Kitchener and although they did not offer the lowest price, they gave me the most confidence in who I was dealing with. Worth the drive to Kitchener to buy from the Grand River BMW team! More

Always considerate of my time and arranging days for the car to go in for its annual maintenance. They looked after the car and it is running perfectly at 15 years old. Some items needed replacing and thi car to go in for its annual maintenance. They looked after the car and it is running perfectly at 15 years old. Some items needed replacing and this was done efficiently and the results driving the car are noticeably improved. Thank you to Martin and the team again. More

Service was always good but with a new service advisor it's brutal now. Over 2 hrs for a plain oil change is ridiculous. Waste of my morning it's brutal now. Over 2 hrs for a plain oil change is ridiculous. Waste of my morning More

Took my car in for final servicing before buying out the lease. Needed a safety to transfer ownership. Was told that car did not pass safety as 1 brake rotor was 0.1mm undersized. New brakes $2500. Found th lease. Needed a safety to transfer ownership. Was told that car did not pass safety as 1 brake rotor was 0.1mm undersized. New brakes $2500. Found this hard to believe as car had only 40,000 km. Took it to another mechanic 3 days later who did a safety and passed the car stating that all brakes were fine. Large discrepancy between the 2 measurements. Discussed this with Grand River BMW and they re-measured brakes and told me they were fine and that their instrument needed to be recalibrated. Seems fishy. If this were the case then how many others paid for new brakes when they weren’t necessary. My mechanic suggested I report them to the MOT. In reading other reviews, seems they are great at sales but the service.............less so. Lesson learned. More

Horrible experience! I wanted to buy head-ache, bought from them. They say so many things they will do (after sales), but reality is different, they don't care about those who care about their money. from them. They say so many things they will do (after sales), but reality is different, they don't care about those who care about their money. More

We recently purchased a new BMW. The experience that we had with Grand River BMW was top notch. I would highly recommend dealing with Maiwand Faqiri. Maiwand is extremely attentive and courteous as well had with Grand River BMW was top notch. I would highly recommend dealing with Maiwand Faqiri. Maiwand is extremely attentive and courteous as well as helpful and knowledgeable. Bryan, Devin and others that we met certainly made us feel confident that we will have great service for years to come. Thank you. More

Just a horrible experience. BMW GRAND RIVER is nothing but a bunch of crooks, they rip you off they break your car and force you to fix and pay for the repairs. What’s the coincidence that my car breaks t but a bunch of crooks, they rip you off they break your car and force you to fix and pay for the repairs. What’s the coincidence that my car breaks that many times in their shop and am forced to fixed it. They are horrible they damage my car and refuse to do anything about it. They CAUSED physical damage to my car during service and they will not do anything about it. So sick of a dealership, you’re better off going to any small pop shop as I’m sure they are more honest and will own up to their mistakes if ones would be made. 100% don’t recommend. We have multiple bmws and always have had that being ripped off and abused feeling when we go BMW Grand River. More

Good car, excellent service Dear BMW Grand River Team We had very good experience recently with BMW grand river sales. We have been knowing that BMW 7 series sedan is a safe a Dear BMW Grand River Team We had very good experience recently with BMW grand river sales. We have been knowing that BMW 7 series sedan is a safe and reliable car. After we own the 750li for a little more than 3 weeks, the car being showing a performance that matched its name even in the winter time. What really impressed us was the sales team Roy Huo and Bryan during financial processing time. I am confident to say that the BMW sales team are very helpful, you can have a very happy shopping even if you want to pay RMB. The return on the leasing BMW is also very easy with help of Bryan. He worked out all details on the leased vehicle, as it is understandable for most cases the returned car is not always scratch and dent free. The story does not end here, we have a medium duty logic liftmaster garage door opener, we have been having problems connecting the opener with other vehicles. Roy Huo came to our home read the user manual of the garage door opener, opened the garage door opener and made our BMW and other car connected with the door opener. Usually, you pay to buy a car. With Roy and Bryan at BMW grand river, we pay and happily to own a BMW car. More

These guys are all yes men , full of smiles ... until you have to return for warranty service .. then they have every excuse there is so they don’t have to cover it ..... I complained of noisy squealing bra have to return for warranty service .. then they have every excuse there is so they don’t have to cover it ..... I complained of noisy squealing brakes 2 months after purchase ... they said that is normal for sport brakes ... not according to the shop I eventually took it to , whom found the pads had a manufactured defect with heavy concentrations of metallic causing all the noise ..... More

Service was horrible when I called Grand River BMW. The service Center person was annoyed to even take my call. After she finally listened to why I was calling told me service could not help with my servi service Center person was annoyed to even take my call. After she finally listened to why I was calling told me service could not help with my service issue and transfers me to another extension. I like my BMW, but will never get another one due to the continued horrid customer care. More