Audi Royal Oak

Another buyer who had a horrible experience at the dealership. We agreed to buy a car from them, agreed a price. Only to be told 30 minutes later that they had sold it. There is no communication be dealership. We agreed to buy a car from them, agreed a price. Only to be told 30 minutes later that they had sold it. There is no communication between their sales people. No offer to help us find another vehicle to rectify their complete mess up. More

If you’re considering Royal Oak Audi — don’t. This place cost me time, money, and an enormous amount of stress, and I wouldn’t wish this experience on anyone. I’ll be blunt: their sales pitch and This place cost me time, money, and an enormous amount of stress, and I wouldn’t wish this experience on anyone. I’ll be blunt: their sales pitch and their delivery are two completely different things, and their so-called customer care is a joke. From day one the car we purchased had issues. We were explicitly told repairs would take “about a week.” That turned into over a month of back-and-forth, missed deadlines, and excuses. During that entire stretch we received zero meaningful compensation for being without the vehicle, and at times the staff made it feel like the problems were somehow our fault. That is not how a professional dealership treats customers who paid full price for a defective product. The manager, Rada, was aggressive and unprofessional when I raised concerns — dismissive, confrontational, and unwilling to take responsibility. A manager should defuse problems and find solutions; instead I left feeling bullied into accepting subpar service. Their salespeople will tell you whatever sounds good to close the deal. When push comes to shove, promises evaporate. The service team compounded the problem by repeatedly ordering the wrong parts, which added more unnecessary delays. It was clear there is a fundamental lack of organization and accountability in their service department. And if you think that paying extra for “premium” add-ons means anything, think again: after paying for a premium cleaning I found a used floss pick in the glovebox. A literal floss pick. Clean? Premium? Not even close. No apology, no compensation — nothing. This isn’t a one-off hiccup. It’s a pattern of poor workmanship, bad communication, and management that chooses confrontation over resolution. If you value your time, your money, and basic respect, look elsewhere. Royal Oak Audi needs to seriously overhaul how they train staff, manage repairs, and handle customer complaints — until then I can’t recommend them to anyone. More

If you’re considering Royal Oak Audi — don’t. This place cost me time, money, and an enormous amount of stress, and I wouldn’t wish this experience on anyone. I’ll be blunt: their sales pitch and This place cost me time, money, and an enormous amount of stress, and I wouldn’t wish this experience on anyone. I’ll be blunt: their sales pitch and their delivery are two completely different things, and their so-called customer care is a joke. From day one the car we purchased had issues. We were explicitly told repairs would take “about a week.” That turned into over a month of back-and-forth, missed deadlines, and excuses. During that entire stretch we received zero meaningful compensation for being without the vehicle, and at times the staff made it feel like the problems were somehow our fault. That is not how a professional dealership treats customers who paid full price for a defective product. The manager, Rada, was aggressive and unprofessional when I raised concerns — dismissive, confrontational, and unwilling to take responsibility. A manager should defuse problems and find solutions; instead I left feeling bullied into accepting subpar service. Their salespeople will tell you whatever sounds good to close the deal. When push comes to shove, promises evaporate. The service team compounded the problem by repeatedly ordering the wrong parts, which added more unnecessary delays. It was clear there is a fundamental lack of organization and accountability in their service department. And if you think that paying extra for “premium” add-ons means anything, think again: after paying for a premium cleaning I found a used floss pick. A literal floss pick. Clean? Premium? Not even close. No apology, no compensation — nothing. This isn’t a one-off hiccup. It’s a pattern of poor workmanship, bad communication, and management that chooses confrontation over resolution. If you value your time, your money, and basic respect, look elsewhere. Royal Oak Audi needs to seriously overhaul how they train staff, manage repairs, and handle customer complaints — until then I can’t recommend them to anyone I can only recommend people stay far far away from this dealership. More

This has been one of the worst dealership experiences I’ve ever had. The manager, Rada, was aggressive and completely unprofessional. From the start, the car we bought had multiple issues. We were told r I’ve ever had. The manager, Rada, was aggressive and completely unprofessional. From the start, the car we bought had multiple issues. We were told repairs would take a week — instead, it dragged on for over a month, with zero real compensation. At times, we were even made to feel like the problems were somehow our fault. The sales staff promised things they couldn’t deliver and then backtracked when it came time to follow through. To top it off, we paid for a so-called “premium cleaning” and still found a used floss pick in the car. That’s unacceptable. The service department kept ordering the wrong parts, wasting even more of our time. Overall, the lack of honesty, professionalism, and basic respect for the customer was shocking. I would strongly advise anyone to think twice before buying from Royal Oak Audi. More

Truly awful experience buying with Audi Royal Oak. Had agreed to buy a car with them under conditions a few things would be looked after prior to pickup (brakes, squeaky fan, leaking washer fluid rese Had agreed to buy a car with them under conditions a few things would be looked after prior to pickup (brakes, squeaky fan, leaking washer fluid reservoir, a few minor scratches/dents). When I picked up the car and the brakes had been done as expected but I was told they could not fix the scratches and small dent like they had originally told me they could as there was no body shop at the dealer? Fan had not been changed and I was told to schedule an appointment with service to confirm that was in fact the issue, if it wasn’t that I may be on the hook for the repair myself? Washer fluid reservoir still leaks to this day. One of the tires had a buldge and was flipped on the rim for what I can only assume was to hide it by the previous owner. Luckily the very overpriced wheel/tire insurance that was tacked onto my financing covered one tire and they only left me on the hook with the other three myself. They used the “wheel repair” at the same time of the tire being replaced but didn’t bother to fix the crack in the wheel. Tire is flat every week or two and I will have to replace my wheels. Avoid this dealership at all costs, not worth wasting your time here More

This was my second time bringing my 2021 Etron to Royal oak Audi first time for a recall and second time for an issue that I was having, both times I had the pleasure of being looked after by Ian Gilchrist oak Audi first time for a recall and second time for an issue that I was having, both times I had the pleasure of being looked after by Ian Gilchrist. my experience was made great ,both times because Ian went above and beyond my expectations. I didn't have to say much about the issue because he knew exactly what I was talking about and got right on it. after I dropped off my vehicle he communicated with me every step of the way and made me feel like appreciated. he is pleasant to talk to and answered every question I had with patience. Thank you Ian for a job well done. More

Audi Royal is a money grabber. Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 h Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 hours of labour charges, including the reprogramming. I confirmed on the phone that if I bring my battery, and I was give the quote of replacement and reprogramming means 1 to 1.5 hours labour + reprogramming charges roughly ($350+ tax). I booked an appointment and took my vehicle to the Royal Oak dealership. The service representative gave me a bill of 698 for labour charges which was around 3 hours of labour just to change the batter. Insane! I asked if they want to honor to the quote they gave me on the phone and I reminded Mr. Gord the conversation and he was blank with no answer. I pulled my vehicle out and got an appointment with another Audi Dealership and change the battery with reasonable cost and much less what Audi Royal Oak quoted me. The staff is rude so avoid Audi Royal Oak. They just want to come in and charges you whatever they want. More

I truly had a horrible experience with royal oak audi. I went to look at a used lexus and was helped out by Curtis a used car salesman at the branch. I took the car for a test drive and made an appointmen I went to look at a used lexus and was helped out by Curtis a used car salesman at the branch. I took the car for a test drive and made an appointment the following day to finalize a deal on the vehicle and made it clear I was going to purchase the car. I was contacted an hour before my appointment on the following day and told that the vehicle had been sold. Very disappointing when the staff gets your hopes up and sells the vehicle before you even have a chance to make a deal. I wouldn't recommend this branch to future clients, they are dishonest and don't keep there word, and will push customers aside to make a quick sale. More

had service today, regular scheduled maintenance, bryan pirie once again helped out. very friendly, knowledgeable as always. i wish everyone one i dealt with was as good as him. main reason i always get n pirie once again helped out. very friendly, knowledgeable as always. i wish everyone one i dealt with was as good as him. main reason i always get ny audi serviced their because of their great staff like bryan! More

We had a service and front brake renewal on March 20 and we assisted by Bryan Pirie in the service department. He was of great help, explaining what the service/brake renewal involved and afterwards, what h we assisted by Bryan Pirie in the service department. He was of great help, explaining what the service/brake renewal involved and afterwards, what had been done. He communicated clearly to us and generally treated us in a manner that many other businesses could attempt to emulate. Thank you Brian! More