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Audi Richmond

Richmond, BC

4.9
755 Reviews

5600 Parkwood Crescent

Richmond, BC

V6V 0B5

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755 Reviews of Audi Richmond

April 21, 2021

Many thanks for Ms Yao‘s excellent service.I am very satisfied with my new suv.Thanks for your warmly greeting.I will contact with your store when meet I have any needs.Regards. More

by Wenyunjuan72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Go Auto Group
Apr 21, 2021 -

Audi Richmond responded

Hello Jenny, thank you so much for your 5-star review! We're so glad you had a great experience with Ashley and our Team. We do everything we can to make sure you leave with a smile. Thank you for choosing Audi Richmond. Sincerely, Your Friends at Audi Richmond

April 21, 2021

I had a great purchase experience with Jerry Guo. He was really friendly and knowledgeable about the pre-owned Golf I was looking at. He made sure the car was prepped and ready to go so that I could drive h More

by patrick.mohan7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Go Auto Group
Apr 21, 2021 -

Audi Richmond responded

Hello Patrick, thank you so much for taking the time to leave us a review! We're so glad you had a great experience with Jerry and our Team. We understand the excitement of driving away with a newly purchased vehicle, so we do everything we can to promptly prepare the vehicle for a new journey. Drive safe, we hope to see you again soon! Sincerely, Your Friends at Audi Richmond

April 20, 2021

Great Sales Team! No pressure, and very helpful. My Great Sales Team! No pressure, and very helpful. My sales person Jerry Guo was very helpful and accommodating and worked to get me a great deal on More

by Allan Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guo, Sherry Che, Aelred , Go Auto Group
Apr 21, 2021 -

Audi Richmond responded

Hello Allan, thank you for taking the time to leave us a 5-star review! We're so glad you had a great experience with Jerry, Sherry, and the rest of our Team. Your satisfaction is our #1 priority, so it is good you left with a smile. Drive safe, and enjoy your new Q7! Sincerely, Your Friends at Audi Richmond

April 12, 2021

Great experience!Friendly people and excellent service Great experience! Friendly people and excellent service with our sales person, Dylan. Good knowledge of their product, on time and everything went ve More

by Jrichard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Hanna, Go Auto Group
Apr 13, 2021 -

Audi Richmond responded

Hello Richard, thank you so much for leaving us your feedback! We're so glad you hear you had a great experience with Dylan and the rest our our Team. We look forward to your next visit. Drive safe! Sincerely, Your Friends at Audi Richmond

April 12, 2021

I had a great experience purchasing my first Audi. My sales person, Ashley, was so warm, welcoming and easy to work with. Mark, the general manager, was also great. Everyone at Audi made my car buying More

by PKS
Recommend Dealer
Yes
Employees Worked With
dylan
Apr 13, 2021 -

Audi Richmond responded

Hello RKS, thank you so much for leaving Ashley, Mark and us a 5-star review! Our company mission is to make a meaningful difference in our clients' lives, so we treat everyone like family and make sure every interaction is a friendly one. Drive safe and enjoy your new Audi! Sincerely, Your Friends at Audi Richmond

April 11, 2021

I rate the service and product my wife, sister and I received at Richmond Audi recently a solid 10/10! Between the 3 of us we recently purchased and an SQ7, and SQ5 and had my RS7 serviced. Tony Bishou More

by Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Go Auto Group
Apr 12, 2021 -

Audi Richmond responded

Hello Brad and Janine, thank you so much for taking the time to leave us feedback! We are elated to hear you had a great experience with Tony, Dylan, Jeff, and the rest of our Team. We believe that the vehicle purchase experience is one of the most exciting part of a vehicle journey, so we do everything we can to make sure everyone gets the full VIP treatment in our dealership. We will for sure pass your kind words to our team! In terms of gifts, we really appreciate the offer, but it might not be the best option due to covid-19 health and safety concern. Hearing about your excitement and joyful moments with your new vehicle is a great gift for us! We look forward to your next visit. Drive safe and enjoy your SQ7, SQ5, and RS7! Sincerely, Your Friends at Audi Richmond

April 10, 2021

Audi Richmond knows all our secrets! Our first purchase was the Audi TT at Thanksgiving 2019, a beautiful sexy car, simply perfection--When we turned over our Mini Cooper... I had to excuse myself to call More

by Karri + Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bishouty, Darrell Northcott, Sherry Che, Roy Zhang, Go Auto Group
Apr 12, 2021 -

Audi Richmond responded

Hello Karri and Steve, thank you so much for taking the time to leave us a 5-star review! We're so glad to hear you had a great experience with Roy, Darrel and the rest of our Team. Your Satisfaction is our #1 priority, so we do everything we can to ensure you get the full VIP experience every time you visit. We're happy that we could help you find the perfect vehicle for you and your furry family. We wish you a joyful journey with new Q5 and all of its cool features! Thank you again, Karri, Steve, Parker, and Charlie. We look forward to seeing you all again soon! Sincerely, Your Friends at Audi Richmond

April 09, 2021

This is our family second purchase at Audi Richmond. It has been a very pleasant experience in purchasing a new Q3. Jerry Zeng, our salesperson, is very patient in helping us to find the exact car that sui More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Zeng, Sherry Che
Apr 12, 2021 -

Audi Richmond responded

Hello Chris, thank you so much for leaving us a review! We're so glad you had a great experience with Jerry, Sherry, Howard, and the rest of our Team. Our company mission is to make a meaningful difference in our clients' lives, so we treat everyone like family and make sure every interaction is a friendly one. We're happy that we could help you find the perfect vehicle. Enjoy your newQ3! Sincerely, Your Friends at Audi Richmond

April 04, 2021

We would highly recommend Richmond Audi. The service was excellent when we purchased our new vehicle from Jerry C. He was very helpful and knowledgeable about finding the best vehicle for our needs! More

by RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Go Auto Group
Apr 05, 2021 -

Audi Richmond responded

Hello RS, thank you so much for leaving us 5-star feedback! We're so glad you had a great experience with Jerry and our Team. Our goal is really to find the vehicle that's right for you and that fits your lifestyle. Drive safe, and enjoy your new Audi! Sincerely, Your Friends at Audi Richmond

April 04, 2021

Bought a new Etron and never had a rundown of the car, was just handed the keys with not even a manual in the suv. People were very nice but the purchase experience was very subpar. More

by JD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Go Auto Group
Apr 16, 2021 -

Audi Richmond responded

Dear JD, thank you for taking the time to provide us with this review. As we talked about in our face to face meeting, we apologized for your delivery experience. We pride ourselves on ensuring your purchase and subsequent delivery is exceptional, and for reasons mentioned to you in person, we realize that did not happen. We have used your situation as a teaching opportunity for our Team, and rest assured we will endeavor to make sure it doesn’t happen again. Also as mentioned, should you have any questions about your car, we’d love to provide you with second delivery if you wish. If you have any other questions, please do reach out to to us. Sincerely, Your Friends at Audi Richmond

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