Audi Richmond

Dylan (sales) was a friendly character with so much enthusiasm and knowledge for the product. He really knew his way around the unit I bought and was so helpful in the entire buying process. You guys a enthusiasm and knowledge for the product. He really knew his way around the unit I bought and was so helpful in the entire buying process. You guys are lucky to have him! More

The service was fantastic and all the staff were very knowledgeable. Hiroshi our salesman was one of the best I have ever dealt with at a dealership and made it a brilliant experience. I would highly rec knowledgeable. Hiroshi our salesman was one of the best I have ever dealt with at a dealership and made it a brilliant experience. I would highly recommend asking for him if you are ever there. More

Jerry helped us choose the right audi for us and helped us get the best deal. Jerry makes us feel like VIPs everytime we step into the dealership. us get the best deal. Jerry makes us feel like VIPs everytime we step into the dealership. More

Initially we were told by reception that we would have to wait to see a salesperson, and it would be about 25 min. We were put off by that at first. We did end up dealing with Jim, and well.. it was worth t wait to see a salesperson, and it would be about 25 min. We were put off by that at first. We did end up dealing with Jim, and well.. it was worth the wait. Jim was exceptional. He was very attentive to what questions we asked, and didn’t hesitate showing us MANY options. He stayed 1 hour later, while all his coworkers were gone, he didn’t rush us. We ended up buying a 2019 Q3 the next day with him. When we did, he gave us a detailed understanding of all the features of the car, and was patient and pleasant during the entire process. We feel confident in our purchase thanks to Jim Wan at Audi Richmond. More

I would highly recommend Audi Richmond when thinking of purchasing a vehicle! All staff members were extremely friendly! They were so informative and made the whole car buying experience so easy and comfor purchasing a vehicle! All staff members were extremely friendly! They were so informative and made the whole car buying experience so easy and comfortable for me! :) More

Always have a 5 star experience at Audi of Richmond. Sale process was efficient and service from staff was top notch. The building and customer experience is amazing but most of all the staff from top to bot process was efficient and service from staff was top notch. The building and customer experience is amazing but most of all the staff from top to bottom is a pleasure to deal with. More

From the time I arrived at the dealership until Jerry Chi showed me into the insurance office, the service was outstanding. All of my dealings with Audi Richmond staff were informative, professional, and abs showed me into the insurance office, the service was outstanding. All of my dealings with Audi Richmond staff were informative, professional, and absolutely no pressure which is a welcome change from the usual car buying experience. I highly recommend Jerry Chi and the entire Audi Richmond team. More

Overall 5 star experience. Well organized team, everyone is friendly and informative. This was a very pleasant experience. Will definitely recommend Audi Richmond to my friends. is friendly and informative. This was a very pleasant experience. Will definitely recommend Audi Richmond to my friends. More

We had a great experience at Audi Richmond. Michael Chen went out of his way to make sure that we were happy and were able to take our car with us the same day - knowing we were traveling from Whistler, he went out of his way to make sure that we were happy and were able to take our car with us the same day - knowing we were traveling from Whistler, he came in early to make sure everything was in good order. We would highly recommend going to Audi Richmond for your car shopping. More

I bought a used car from Audi Richmond this week, and the experience was nearly flawless from beginning to end. Because I live on Vancouver Island, Covid restrictions prevented me from going to see the car i experience was nearly flawless from beginning to end. Because I live on Vancouver Island, Covid restrictions prevented me from going to see the car in person when I was ready to buy. When I found the perfect car on autotrader at a price that was almost too good to be true, I almost just wrote it off because it was on the mainland, but decided to reach out to them just in case we could make something work. The price on the vehicle was about $1500 less than the next best one of the same trim, and that one had higher mileage, so I figured it would be gone before I could get it anyway. I ended up dealing with Dylan Hanna, and he immediately started working with me to see if we could make it happen. I put a deposit down on the car, and they happily held it for me for two weeks, while waiting for restrictions to be lifted. Unfortunately, they weren't lifted as soon as we were expecting, so it delayed everything by another two weeks. I fully expected them to say they couldn't hold it any longer, since it would end up being a full month before I would be able to go pick it up. To my surprise, they said they'd hold onto it for me. We started the process of evaluating my trade-in and doing a credit check, all through text messages and e-mails (which is what worked best for me). Dylan was super patient with my questions and always got back to me quickly. When the day finally came for the restrictions to lift and go make the deal, things couldn't have gone better. I was really impressed with the dealer's Covid safety procedures. I didn't feel inconvenienced by them at all, but felt really safe the whole time. I went upstairs to meet Dylan, who guided me to my new car, which was immaculately cleaned, fully fueled up, and fully charged (it's a plug-in hybrid). I couldn't believe how clean the car was for a used vehicle. I could definitely have been convinced that it was brand new if not for the odometer. Dylan took my old car's keys to start evaluating my trade-in, and left me to check out the new one. When he came back, the quote he had given me over the phone had only changed slightly due to some damage that I didn't capture in the photos I had sent in. Considering everything they found, the price they gave me for my car was very reasonable. I'm sure I could have gotten more from a private sale, but I doubt anywhere else would have offered me more on a trade-in. The finance person I spoke with, Howard, was great too. He went over everything in detail, making sure there were no mistakes. There was a bit of confusion at one point over the duration of the extended warranty, but again he made sure that everything was clear before continuing. After finalizing all the financial details, I was taken just down the hall to the insurance people they have in the building. I'm not sure if this is the norm, but it sure made things more convenient. May was fantastic and guided me through my first time doing this in BC. She went over all the details of what to expect and made some great recommendations that helped save me money. Once that was all done, Dylan was right there with me to finish up the process and get me on the road in my new car. He even went out of his way to let me park the new car next to my old one to get some photos of them together. Just before I left, he made some great lunch recommendations before sending me on my way. The whole process took less than 3 hours from the time I pulled in to the time I drove away in my new car. It's been 3 days now and I'm loving the car, no issues at all. Dylan has followed-up with me to make sure everything's going well, and I have no doubt that he'd make it right if it wasn't. Fortunately, everything has been perfect. I wouldn't hesitate to buy another car from Audi Richmond when the time comes, and if I'm still living in the area, I'll be checking there first when I go car shopping next. They were incredibly easy to deal with, and were very transparent with me about everything from start to finish. More