Audi Richmond

I’m writing to express my disappointment with the service I received at Audi Richmond, specifically regarding the Paint Protection Film (PPF) installation on my new Audi. Despite trusting a premium brand I received at Audi Richmond, specifically regarding the Paint Protection Film (PPF) installation on my new Audi. Despite trusting a premium brand like Audi for both quality and customer service, my experience has been anything but that. The PPF job was poorly done on the first visit, prompting a return to the service center. Unfortunately, even on the second visit, the quality remained subpar — with visible imperfections and poor alignment. Worse, no one at the dealership took responsibility, and I was ultimately left to a third-party installer under my protection coverage. For a brand-new vehicle, this level of service is unacceptable and falls far below the standards expected from a dealership representing Audi. More

The service is considerate, quick and professional. It is a great experience for me! Excellent! It is a great experience for me! Excellent! More

Nice establishment, clean. I reached out to them about a specific car on the website, chatted back and forth for a couple of days. Finally made an agreement and gave a deposit I reached out to them about a specific car on the website, chatted back and forth for a couple of days. Finally made an agreement and gave a deposit and the communication dropped off. Car took more than 3 weeks from deposit until ready with no updates from the salesmen unless I reached out. Had 3 people try to arrange a pick up time and it felt like they didn’t talk to one another. If I wasn’t so set on that car as there were very few of that model and colour available, think I would have went elsewhere. More

Our experience at Audi was outstanding. --- the staff, the service, the accommodation for unforeseen circumstances and the immaculate facility were just some of the plusses we enjoyed. --- the staff, the service, the accommodation for unforeseen circumstances and the immaculate facility were just some of the plusses we enjoyed. Hats off to Eric, Hiroshi, and Mark-----so helpful and professional. We have dealt with many dealerships but none can match Audi Richmond---much appreciated. More

If you are looking for the perfect buying experience? Buy from Audi Rchmond! It was worth the drive as we did from North Burnaby in rush hour. We had the pleasure of working with a professional team, Buy from Audi Rchmond! It was worth the drive as we did from North Burnaby in rush hour. We had the pleasure of working with a professional team, Eric Chen our Audi Brand Specialist, he was extremily knowledgeable, respectful and courteous. The finance manager, Anna Kim, was very thorough explaining each product and efficiently processed the documents in a timely manner. We had the pleasure of meeting Oliver, our delivery specialist who was very passionate and detailed in explaining the functions of our new Audi to my wife and family. He also gave us an amazing recommendation to the best shanghai restaurant before making our most enjoyable drive home in the new Q8 etron sportback to North Burnaby! Last but not least, a huge shout out to the General Sales Manager, Mr.Tony Bishouty for orchestrating his profesaional team, making for an outstanding purchase experience. Thank you, Tony and to your professional team for making our family feel welcomed to the Go Auto family! Sincerely, Raymond J More

I was very happy that I received a best service from the dealer and I thank you very much dealer and I thank you very much More

Audi Richmond provided excellent service, the staff were helpful and friendly, and I loved their attention to detail. helpful and friendly, and I loved their attention to detail. More

Big thanks to Lucy Zhao and the rest of the Audi Richmond team. Lucy was friendly, professional and very knowledgeable. She made buying our first car a very positive experience. team. Lucy was friendly, professional and very knowledgeable. She made buying our first car a very positive experience. More

Very, very nice experience. It was really welcomed as well because we had not been impressed with our car buying experience up to this point. Jerry Guo was fantastic. Prompt, c It was really welcomed as well because we had not been impressed with our car buying experience up to this point. Jerry Guo was fantastic. Prompt, courteous, hard working, and a very nice personality. From the moment I enquired online about the ad Jerry made the experience a very good one. And, I got a fantastic new car! I love me my Audi's! More