Audi Langley

Service department would not return repeated requests to refund a patched tire which should’ve been covered under Audi care. Engine warning light came on and couldn’t get an appointment or get through to an refund a patched tire which should’ve been covered under Audi care. Engine warning light came on and couldn’t get an appointment or get through to anyone at the desk during opening hours. I was told I would have to wait a week and there was no cancellation waiting list and that my car would be fine. It’s currently having issues and shuddering. I’m so glad I called Burnaby and they got me in same day and were concerned about a check engine light on and took the time to ask questions and ensure I would have proper transportation lined up in case it took longer than expected. I wouldn’t waste your time going here! More

Thank You Audi Langley !! Mehdi=Great Sales Manager !! Richard Birza=Great Financier !! Audi Q7 And Q3=Great Choices And Great Cars !! Happy Customers...Thank You Audi Langl Mehdi=Great Sales Manager !! Richard Birza=Great Financier !! Audi Q7 And Q3=Great Choices And Great Cars !! Happy Customers...Thank You Audi Langley!! We are thrilled with our purchases!! More

A great service ! It was a pleasure to buy my new Audi. An excellent, professional service. A big thank you to the manager Mahdi Nabavi, and his team who made my transi It was a pleasure to buy my new Audi. An excellent, professional service. A big thank you to the manager Mahdi Nabavi, and his team who made my transition from BMW to Audi stress free, and enjoyable. I’m very happy with my new car ! Thank you again Audi Langley! More

Thanks for the opportunity This sunny warm weather recently has me reminiscing about the Audi Driving Experience at Vancouver Island Motorsport circuit last September which I ha This sunny warm weather recently has me reminiscing about the Audi Driving Experience at Vancouver Island Motorsport circuit last September which I had the opportunity to participate in courtesy of Audi Langley. Cannot thank them enough! Very pleased. More

great people Service team is really friendly and gets to know your name always greeted with a smile better then a big dealer you keep it up Service team is really friendly and gets to know your name always greeted with a smile better then a big dealer you keep it up More

A happy repeat customer! I am onto my third vehicle that I have purchased through Audi Langley and want to express how great the experience is every time. Mehdi Nabavi is a p I am onto my third vehicle that I have purchased through Audi Langley and want to express how great the experience is every time. Mehdi Nabavi is a pleasure to deal with, he actually makes me look forward to the transaction! Peter is fantastic with any finance related topics. Rick in service always ensures my car is well taken care of. Keep up the great work team! More

Shop elsewhere On October 17,2018 I bought a brand new Q5 worth approximately $70,000. On October 27 I noticed a small ding on the passenger side door in a creased a On October 17,2018 I bought a brand new Q5 worth approximately $70,000. On October 27 I noticed a small ding on the passenger side door in a creased area. I called Langley Audi and spoke with Manny who told me to come in on November 9 and the "ding guy" would fix it. I show up on time and was advised no one knew who I was and no appointments had been scheduled. The service guy was friendly enough and took pictures of the damage and emailed them to the ding guy. He advised that it would need to go to an autobody shop as his tools wouldn't be able to access that part of the door. He advised that I would receive a call to schedule a courtesy car and that Audi would take care of me. A few days later I received a call from Manny who was extremely rude advising that he would not be fixing my car and that it probably happened on my own time. I explained to Manny that I was very particular about my vehicles and that it had been parked in my private garage. Manny continued to raise his voice stating he was not going to help me. I advise Manny that I had just spent over 70k and that I would be utilizing social media to make my point. Manny advised do what you have to do. I will never ever visit this dealer again! More

Very disappointing! I have gone to the Langley audi dealership a few times for service and it always takes forever to get an appointment and when you take your car in it I have gone to the Langley audi dealership a few times for service and it always takes forever to get an appointment and when you take your car in it takes them all day to complete a service. Recently I had an issue with my car where something was leaking and it isn’t driveable, I called audi to book an appointment and the looked up my file and said oh your warranty has expired. They basically couldn’t get me off the phone fast enough and told me to try to find a third party repair shop. Very poor customer service. Sooo.. I called Capilano Audi, they were very pleasent and booked me an appointment for the next day. The only Audi dealership I will buy a new car from or go to for service is Capilano audi. More

Thanks for your help Want to thank the Langley Service for looking after my Q7 and its service needs. The team is friendly and approachable would not go anywhere else for Want to thank the Langley Service for looking after my Q7 and its service needs. The team is friendly and approachable would not go anywhere else for service. Omg reading other write ups insulting people on line wow cannot believe dealer rater allows that! Good luck on your adventure More

No return calls to make an appointment I have phoned three times to make an appointment for servicing over the past week and a half. I have left two voicemails and one to a live person and I have phoned three times to make an appointment for servicing over the past week and a half. I have left two voicemails and one to a live person and still have not received a return call. How is someone supposed to even make an appointment??!! I think this is a great indicator of the level of service. More