Audi Barrie

Rude/Horrible My mother was in looking at some used vehicles, and this was after speaking to someone on the phone, i guess she met one of the sales girls "Krystal" My mother was in looking at some used vehicles, and this was after speaking to someone on the phone, i guess she met one of the sales girls "Krystal" dark hair... she treated my mother as if she was old and incapable of understanding pricing and mileage ... my mother has been driving for longer than this girls been alive. really made us wonder how much commission she makes if shes rude and enfantalizes people the way she did my mother. so we went else where to shop as it was making us sick to our stomachs. More

Bait and switch? I called regarding an advertised vehicle. when I got there found out is was misrepresented....price and mileage. 1 hour drive for nothing! No wonde I called regarding an advertised vehicle. when I got there found out is was misrepresented....price and mileage. 1 hour drive for nothing! No wonder car dealers get such a bad reputation. They make the good ones look bad as well unfortunately. More

Horrible This is the worst car buying experience I have ever had. They are unethical and basically a bunch of crooked liars. I paid almost $50,000.00 for a car This is the worst car buying experience I have ever had. They are unethical and basically a bunch of crooked liars. I paid almost $50,000.00 for a car that was suppose to be safetied. They never even safetied it at their place because they knew this car wouldn't pass with the brakes they way they were. So they drove it to another place off premises to have it cheaply done and pushed through. I took it to two different dealership when I got the car out of storage because it is a summer car and I bought it in the winter and they both said the brakes were no good. I have since spent $7,000.00 on this car to get it in safe and working order and Barrie Autohaus is ignoring me and refuses to stand behind their sale. Stay away from this place. I wish I had read some of the reviews here before I made the purchase. It could have saved me a lot of expenses. They don't care about people they just care about getting your hard earned money. I see you recently the General Manager that I have been dealing with is not working there any more. Probably got fired. I can see why. More

Sales and Service I have had my 2011 Audi Q-5 serviced from time to time at the Barrie dealership where I bought the car. I have not had any issues with the sales peopl I have had my 2011 Audi Q-5 serviced from time to time at the Barrie dealership where I bought the car. I have not had any issues with the sales people or the quality of service for my Audi. The staff have always been good to deal with. Most recently I had a transmission problem due to defective filters in the transmission. The repair done under warranty with upgraded parts was completed promptly given the size of the job and without any issues. More

You want Keegan for Sales help Cant say enough about this young man, Keegan Durst in Sales. Goes the extra mile!!! Cant say enough about this young man, Keegan Durst in Sales. Goes the extra mile!!! More

Waiting I'm waiting to give this dealership a chance to fix all my concerns before I make a final judgement. The car I bought from them is in storage until Sp I'm waiting to give this dealership a chance to fix all my concerns before I make a final judgement. The car I bought from them is in storage until Spring right now. I bought it from them in the winter and has not been driven yet. So far I am not impressed with the way I was treated and I spent a lot of money there. So far my biggest concern was that I paid them cash in full upfront but they kept putting me of on letting me have the car with a bunch of excuses. I had asked for certain things to be done to the car and most were ignored even thought they promised it would all be done.. They only did one small thing. Then when I finally get the car with broken promises I find out someone had been driving it around and put an extra 300 kilometres on the car in the snow with salt covered roads. Not cool as this car was advertised that it had never seen snow or winter weather. I should have just walked away from the deal but I really liked the car so took it. Now I have to wait for them to make good on their promises for work that was never done. But one thing they can't fix is driving my paid for car in the snow and salt. More

Bad dealership. Good cars just don't service there. I am a mechanic and aircraft engineer so I get a kick out of crappy VW techs and creepy sales guys. This dealership has to be the worse I have dea I am a mechanic and aircraft engineer so I get a kick out of crappy VW techs and creepy sales guys. This dealership has to be the worse I have dealt with. Every time I go in there it seems like half a dozen kids wandered in with their ball caps on and started working there. The kind of kids that don't bend their ball caps like it matters. If you own a TDI of any sort take it somewhere else. There are several indenpendent shops in the area. If they say they have to replace the turbo (2000$) or the EGR (700$) plus labour their lying. Well that and their techs only replace parts. Gone are the days of fixing. I am not ranting. This is all true. Look at the other reviews. You can't write this crap. I have several VW's The oldest is a 2001 Golf TDI. Can't kill this car. I am sure Barrie VW could but its going on 450000 and still original turbo, EGR, injectors and haven't touched the engine. Sadly the dealerships only want to sell you new cars and expensive service. They don't want to even provide parts for my 2001. Its a shame this dealership gives VW a very bad name. Deal with Alliston or Orillia VW instead. Or shop around at other makes. Think about and review the dealership before you buy any car. More

Don't like to do warranty work My Jetta tdi is approaching 75k km. Recently an engine light appeared on the panel intermittently at first and then constantly. The message suggeste My Jetta tdi is approaching 75k km. Recently an engine light appeared on the panel intermittently at first and then constantly. The message suggested the EGR valve. Went into this dealership and they told me that it would either require replacing the EGR valve at $700 plus and three hours labour or another valve at $300 plus and five hours of labour. Had also been to this dealer a week earlier for a recall and they said nothing to me about the engine light. Based on reviews and lack of trust in this establishment, I contacted the service department of the VW dealer in Orillia on Thursday. They said that they would not be able to work on it until Tuesday, but I agreed to drop it off after work on Friday so they could order parts if required. Saturday morning I received a call that it was fixed under warranty. He said that since VW issued a campaign about a problematic exhaust flap he checked that first and solved the problem. I wonder why Autohaus Barrie doesn’t read the VW campaign notices. More

Worst service experience ever!!!! Bought a used car from This dealership came with a one year warranty on my tires. One of my tires blew so I took it in and parked it Sunday night wi Bought a used car from This dealership came with a one year warranty on my tires. One of my tires blew so I took it in and parked it Sunday night with keys and a note outlining the problem. I also emailed and called. Monday afternoon I called they told me they were awaiting approval from the tire company and they would call me. No call. Finally at 4pm I called to find out the service manager went home with a family problem and no one took care of my issue. Tuesday came, I phone again they're still waiting they say. Finally Tues night comes and I grab the warranty and phone the tire company myself ...low and behold the dealership hadn't even contacted them yet, telling me approval takes 15 mins when they are called. When asked about this simon claimed they "were out of forms " not addressing the fact he already told me he submitted them. I had to fill out the claims form and sit in the dealship and babysit them on order to get my car back. 3 days for a tire. They never called or emailed back and left me calling and emailing several times a day because they wouldn't return my calls. Worst service ever !!! I implore you, buy a car at another dealership if you must have a vw or an Audi because the service here at the Barrie dealership is substandard . Just for kicks after all this they want to charge me for an alignment. More

Ridiculous I have brought my TDI to this garage twice for an oil change and for a oil/engine filter change. First off booking an appointment is painful! they I have brought my TDI to this garage twice for an oil change and for a oil/engine filter change. First off booking an appointment is painful! they never answer the phone, then when they do you are left on hold for half an hour with intermittent interruptions from the operator asking "do you still want to hold?" and made to feel as though you are a burden to her having to answer the phone. I have given up 3 times on booking an appointment and left my name and number...they never call back. I have also purchased a replacement part from this dealer it took them over 3 weeks to figure out what the part number was and then they ordered the totally wrong part in. For the 3 weeks I was constantly having to call them and ask if they had done their job in ordering the part. When I have gone in for service it has taken WAY to long to do an oil change ....3hrs! seriously 3 hrs to do a bloody oil change! it should take 10 minutes maybe even an hour I would find acceptable but 3? its pathetic! The oil change says it includes a top up on all fluids but then if you look at your bill they charge you for each fluid even washer fluid I was charged $1.15. For $115 the washer fluid should be thrown in. Also when they quote a job its never accurate, you can ask one employee for the price of the oil change on a particular car and it will be one price, ask another its something entirely different. then when you go to pay...something different yet again. With the amount of people wandering around this building who apparently work at the place you'd think things could maybe be done to German efficiency. More