Ancaster Toyota

Had an-eye-opening experience at Ancaster Toyota again: Today I went in the have them look at the powered lift-gate back-door of my RAV4 (bought at this dealership). I told them exactly what the problem is Today I went in the have them look at the powered lift-gate back-door of my RAV4 (bought at this dealership). I told them exactly what the problem is and asked them for a quote for the repair. The answer at the service desk was: You need to sign for a $140,00 diagnostic service-charge before we touch your car (means if i don't book the repair I have them to pay $140,--. Needless to say, that I did not do that (I bought 3 new cars and a good used one at this place). Second time I did not get help (first time I needed a battery on the spot (They wanted to give me an appointment in 1 week. Never again Ancaster Toyota!!! More

Garbage stealership - one of the rogue ones who tried marking up MSRP with a fraud “market adjustment” and when they got called out, instead began refusing to deliver pre-ordered vehicles unless you agre marking up MSRP with a fraud “market adjustment” and when they got called out, instead began refusing to deliver pre-ordered vehicles unless you agree to their grossly overpriced “upgrades” - things you’d get at other shops for less than half the price. Don’t like it? Oh well, they have another customer waiting behind you. Bait and switch players will never get my $, period. More

Roxanne is amazing. I have bought my past three vehicles from her and would recommend her to everyone. Excellent customer service and wonderful follow-up I have bought my past three vehicles from her and would recommend her to everyone. Excellent customer service and wonderful follow-up More

This was the most unpleasant and poor customer service that I ever experienced in the car business. Took my car for Warranty Enhancement Program to repair the door cable and ended with both sliding doors that I ever experienced in the car business. Took my car for Warranty Enhancement Program to repair the door cable and ended with both sliding doors now not working. When asked for the explanation regarding the cables issues the service clerk and the service manager become extremely hostile and rude. I would not recommend this service to anyone! More

I bought a Toyota Corolla from ancaster toyota in October 2015, I was recommended buying a $2000, 7 year FCPP extended warranty that would give me a $1700 rebate when the warranty period finished if I did no 2015, I was recommended buying a $2000, 7 year FCPP extended warranty that would give me a $1700 rebate when the warranty period finished if I did not use it. I checked the warranty document recently and found it had expired last October. That means the warranty period was 6 years and not 7 years. I clearly remember they told me this extended warranty was 7 years, so why was the extended period on the document just 6 years? The car came with a 5 year manufactures warranty, so why would I spend $2000 buying a 1 year extended warranty. Now, I won’t be able to get my rebate back because my warranty expired. Also, they did not tell me that I had to apply for this rebate within a certain period time, otherwise it would expire and I would get nothing when they recommended this extended warranty to me. I called Ancaster Toyota a few times asking why this extended warranty is 6 years and not 7 years, and could not get any help. The whole warranty thing is so disappointing, I hope Toyota sales points out this trap when they sell this FCPP extend warranty next time. More

I went in to get an oil change and tire rotation. I didn't get the tire rotation. They wanted to service my brakes, which I felt I didn't need. Their recommendation and oil change cost me over $200.0 I didn't get the tire rotation. They wanted to service my brakes, which I felt I didn't need. Their recommendation and oil change cost me over $200.00. What a rip off! More

I own a Rav4 which I bought at Ancaster Toyota. I brought it in for typical service ie. oil change, tire rotation etc. They told me I needed a new battery which would cost almost $200. The car was I brought it in for typical service ie. oil change, tire rotation etc. They told me I needed a new battery which would cost almost $200. The car was 3 years old. I told them there was nothing wrong with the battery as the vehicle was running just fine. That was 4 years ago and I'm still using that same battery. I was very upset at the service department there and will never buy another car from them or have any device done there. More

i was on the phone with the sales rep and they have the car in stock that i want to buy but he said they can not sell me because i live in Toronto. What kind bs is this. the other Toyota dealers say he do car in stock that i want to buy but he said they can not sell me because i live in Toronto. What kind bs is this. the other Toyota dealers say he does not have right to do it and i will call Toyota and complain about it. it is first come first serve and that is my right to buy this car. More

I just had winter tires change but before I had to wait for 3 hours knowing the winter tires they going to mount was not the one I purchase and they don’t even let you know and not even 12 hours the tires for 3 hours knowing the winter tires they going to mount was not the one I purchase and they don’t even let you know and not even 12 hours the tires pressure showing and I called Tuesday they hold me after they hang up and I tried to called again they said they were closed it was 810 am when I call how was that possible did the owner of the store know what is going on in the dealership or the manager? More

I love my Toyota Rav 4 but i have to say when i received my car it looked clean on the outside but it was definitely not detailed properly. The wheel wells were completely filled with mud. The odor that i my car it looked clean on the outside but it was definitely not detailed properly. The wheel wells were completely filled with mud. The odor that is coming from it now - dog smell coming from the vents is awful. Told my sales person about this said he was sorry and that they had a new person detailing and never heard back from him when i requested that they detail is properly. Very dissatisfied and would not recommend this location. Should have stuck with Toyota Performance in St. Catharines. More