I liked a Honda civic at their dealership and went to buy it from Halifax after driving 2 hours. I did my credit check in advance and provided all he documents in advanced that were asked to submit. I bought the car at their price, didn't even reduce the penny and he also forcefully offered me the extended warranty by saying that I have to keep it for 90 days in the event I want to cancel it. I signed all paper work and brought the car with me to Halifax. They didn't even clean it, I took dirty car because I was not having any other option but I don't mind it's fine.
I then realised that I don't need warranty and upon reading warranty contract it's been clearly said that I have only 30 days to cancel it, I also verified with third party company who offered this warranty. I then called Business Manager Murray to cancel it but he never listened to me and was very rude to me. Then he decided after a week to take off the warranty and also came back to me saying that bank cannot approve my loan for 5 year term which I have selected and have to keep it for only 2 years and 25% down payment is needed as well or I have return the car back to them. After moving back and forth I decided to return the car although I could have fight it as I have the signed documents. Later upon checking with bank I came to know that they never submitted my approval request.
Anyway's, I returned the car and Murray promised me to refund all the expenses that I have to bear like insurance cancellation etc. once I give them all the receipts. I have to call/email him every hour every day to follow up but no response ever always busy. After almost a month of fight I got the check of my expenses and that too $30 less.
I don't care about $30 but these guys don't know what is customer service, how to treat the customers well. All I can say is please never ever to business with Amherst Toyota, they don't worth it.