5 Star Dealer

Customer Service This is my second time around purchasing a mustang convertible from Ziad at 5StarDealer. My vehicle ended up needing some repairs after purchasing wh This is my second time around purchasing a mustang convertible from Ziad at 5StarDealer. My vehicle ended up needing some repairs after purchasing which they fixed with no charge to me. Thanks again to Ziad and Corbin for a job well done. Cathy More

Dean can't say enough My son convinced me to look into a newer car as my old Pontiac was costing me. He also needed a car. Well Dean did a great job, he helped get us bot My son convinced me to look into a newer car as my old Pontiac was costing me. He also needed a car. Well Dean did a great job, he helped get us both financed (son young and has not good credit, in some ways my credit not good) through it all Dean worked very hard to get the car my son wanted BUT also had to work hard to find a car that I would like (I am older and fussy on detail). What a great guy he did it he found a car that I am very surprised that I DO enjoy driving. More

Brandon is absolutely amazing So I’m young and have very poor credit and I went in there knowing I might not be able to get a vehicle, but none the less i met with an amazing man n So I’m young and have very poor credit and I went in there knowing I might not be able to get a vehicle, but none the less i met with an amazing man named Brandon Farris he is absolutely amazing he literally sat with me for around 3 hours just to make sure i left knowing i had a vehicle and because of him i now do have one and my first one at that so again I’d definitely recommend going to 5 star and asking for Brandon Farris...!!! I just couldn’t thank him more 👍 More

Bought First Car Subaru 2015 First off, I would like to thank Marc for helping me purchase my first vehicle. He made buying my first car very easy and went over all elements to ma First off, I would like to thank Marc for helping me purchase my first vehicle. He made buying my first car very easy and went over all elements to make sure I was getting the best price for what I was purchasing. Overall, I had a great experience with the staff and would not hesitate to go back. Thanks 5 star dealer. More

Sold! was sold a 2016 Mazda CX3. I'm told it will be ready tonight. Thanks to Ziad and the great customer service received. Even Zaia from Wharncliffe Auto was sold a 2016 Mazda CX3. I'm told it will be ready tonight. Thanks to Ziad and the great customer service received. Even Zaia from Wharncliffe Auto has offered to bring my new vehicle directly to my home. Not too many sales persons would offer that service. thanks again to everyone involved in making me happy with a new vehicle More

Sold a LEMON I was sold a 2013 BMW X3 last summer for $24,000 and have only been able to drive it a total of 2,000KM since purchase. The vehicle was in such terri I was sold a 2013 BMW X3 last summer for $24,000 and have only been able to drive it a total of 2,000KM since purchase. The vehicle was in such terrible shape that the timing chain blew out in the first 1000km of driving it and the result was complete engine replacement thru BMW of London. I was able to have BMW cover the cost of the engine block itself ($14,000 + $3600 in injectors) but I was forced to cover the cost of the labour ($5400 total = $7500 in loan cost with interest). If you do the math, that's more in repairs that what I paid for the vehicle. Within the next 300km I had both thermostat and intercooler failures (approx $700 thermostat + $1000 intercooler) and now it has broke down again with another drivetrain malfunction after a further 540km of driving in just the city. Do the math and the repairs are MORE than what I paid for this car!!! BMW of London said it was one of the worst condition engines they've ever seen and were adamant of having my back in fighting for my money back (they took photo evidence also). I've asked repeatedly for the dealer who sold it to me to help me out and the owner has NOT tried to contact me despite multiple attempts to contact him. The sales person, Zaia seems to be very understanding but not helpful in resolving my issues. I've added myself to the Siskin's class action law suit against BMW for timing chain issues, but at this point I'm out a car and still paying a fortune for it. I'm not a wealthy person, I can't afford to fix it every other week, and I can't afford to sell it either because of the lean as it is new. I'm not sure what to do next besides ride a bicycle from now on and pay this off for the next 5 years. I will never recommend these guys to my worst enemy! More

Excellent service Lots of selections all cars nice and clean the sales people very friendly easy to get approved hassle free I recommend 5 star dealers 100% ?? ???????? Lots of selections all cars nice and clean the sales people very friendly easy to get approved hassle free I recommend 5 star dealers 100% ?? ???????????? More

Fast and easy I was going back to school and needed a vehicle cheaper on gas. I drive from turkey point to London Monday to Thursday. Called them up and within like I was going back to school and needed a vehicle cheaper on gas. I drive from turkey point to London Monday to Thursday. Called them up and within like 2 days a deal was done. Was able to pick it up today. Dean and Regan worked hard and fast on the deal. I’d recommend this dealership to anyone looking to get into a vehicle. More

Very Dishonest and Poor Customer Service Stay far away from this place. Very poor business practices here. The worst car buying experience of my life. So much to type yet they will deny it al Stay far away from this place. Very poor business practices here. The worst car buying experience of my life. So much to type yet they will deny it all. So come find out for yourself how dishonest and mendacious they are. They are great at lying and not honoring their words. If you make any kind of deal with these guys get it on paper signed as they don't honour verbal contracts. Watch out for the fine print and added extra costs. Shop around because their prices aren't the best they are average to above average market. I am super disappointed with the customer service experience here. No concern for my customer service experience or my mistreatment. I went to the BBB and reported them but their slime ball boss just passed me off and they are not willing to make right their mistakes. They figured a $250 pre paid card that I had to hound them for 4 months and drive 3 hours to get will make up for the thousands they screwed me out of. Again stay away and buyer beware the devil is in the details. More

Amazing car dealer Excellent customer service! Kevin was great in getting me the perfect car. Would recommend to anyone😊. They go over and above to get you into your ne Excellent customer service! Kevin was great in getting me the perfect car. Would recommend to anyone😊. They go over and above to get you into your new vehichle More