5 Star Dealer

GOOGLE REVIEW SUMMARY 5 4 3 2 1 4. 1 561 reviews GOOGLE REVIEWS Most relevant Mark Turner Mark Turner 9 reviews·10 photos a day agoNEW I am a car dealer in Nova Scotia and found 1 561 reviews GOOGLE REVIEWS Most relevant Mark Turner Mark Turner 9 reviews·10 photos a day agoNEW I am a car dealer in Nova Scotia and found a truck on 5 star website that our customer was looking to buy. Both myself and my sales manager had dealt with Alex about buying this truck for our customer. We agreed to pay the full asking price for the truck, we were then advised to send a $500 etransfer as we were told they would not take a credit card. This was the first thing that seemed strange and had me thinking that something funny was going on with the transaction. I went ahead and sent the $500 etransfer and requested a bill of sale be sent to us, we received the bill of sale and it did not have my $500 deposit listed. This again seemed very odd, I repeatedly requested it come off the bottom line and still have not got a proper bill of sale. I called Alex and he said that's the way they do things and he would send a separate receipt for the $500, which we have never received. I then advised Alex that I would be sending a certified check with the 500 deducted by courier and once the check was received I would send a truck to ship the truck to Nova Scotia. We confirmed they had our check a few days later and we arranged to have our shipping company pickup a few days later. The shipping company arrived and we were given the runaround that my bank was holding the funds from our CERTIFIED CHECK. After many calls to the bank and to 5 stars bank they agreed to release the truck. The truck arrived at our service department a few days later, then to discover the transmission is gone in the truck and it's a $4,000 plus cost to repair. We then sent the truck to a transmission shop for a second opinion and they determined the fluids had all been just replaced likely try and cover up the transmission issue. We have contacted Alex and he basically ignored us and said the truck had been looked at in February and said nothing wrong with the transmission. I would be very cautious in dealing with this company, a 1 STAR is too high of a review. More

They where very helpful with finding a car that was affordable! I would recommend going with them and there very nice people to work with affordable! I would recommend going with them and there very nice people to work with More

No very happy right now with 5 star right now from day one always got a different person never the same person to much to say but would not buy again from 5 star the day we went them we had to wait for th one always got a different person never the same person to much to say but would not buy again from 5 star the day we went them we had to wait for the person to the car about half an hour for them to bring it .Went got in to take it for a test drive it was almost out of gas all lights were on on the dash .We never got the vehicle until 1 week later because the guy we gave our inform to misplaced the papers . i could say more but very frustrated right now More

Found a car I wanted on their website. Called them and was told it was available and I could come in for a test drive. Drove an hour to the dealership only to be told when I asked about th Called them and was told it was available and I could come in for a test drive. Drove an hour to the dealership only to be told when I asked about the car that it was sold last week. They blamed the salesman I spoke to as being "new" so did not know what he was talking about. They said that cars don't show sold all the time on the inventory. So not only did they admit the dealers were incompetent but that their own inventory system could not be trusted. Offered to show me other cars but I did the smart thing and walked away. More

My daughter bought a car here ,she had a couple issues with the car within first week ....but thanks to Jeff and the rest of team all problems were taken care of and they wanted to make sure she was happy with the car within first week ....but thanks to Jeff and the rest of team all problems were taken care of and they wanted to make sure she was happy ....great job guys More

Never call you back when they r suppose to, The vehicle Never call you back when they r suppose to, The vehicle I was sold has been in their shop well over 5 times and still don’t know the problem , no lo Never call you back when they r suppose to, The vehicle I was sold has been in their shop well over 5 times and still don’t know the problem , no loaner so can’t get to job in another city . Also only had the car 3 weeks kinda tired of the run around and being treated like it’s my fault . More

Very unprofessional. False advertising. They do not approve all finances. I have decent credit (above 600) and I am continuing to build it higher. I need a safe vehical to get from point A to point B. approve all finances. I have decent credit (above 600) and I am continuing to build it higher. I need a safe vehical to get from point A to point B. That was it. Took a chance with these guys. All that has happened is dings to my credit score and told I was the one giving red flags. Gave them EVERYTHING they asked for in black and white. Kept making me send it again and again. Scam and false advertising. Do not go here. Muck you around and ignore you claiming to be "working hard". Not forth coming. Leave you in the dark than say no after having ALL of your financial information shared around. Will not let you advocate for yourself. Do NOT trust or use these scammers. I called London location and got only GTA people. I left the GTA because of the people. He lived up to the GTA standard. Very unprofessional. More

I purchased a used Audi A5 that we drove over 170 Km to see with the intention it was a non-smoker gently used vehicle as shown in the photos, it was not. The car had a dent and multiple scratches over the see with the intention it was a non-smoker gently used vehicle as shown in the photos, it was not. The car had a dent and multiple scratches over the rear bumper, but otherwise could not see further paint damage. Once the car was washed it was also clear that the front end had been poorly repainted. Since getting the car several mechanical issues have allowed only driving the car to mechanical and body shop estimates. After having the steering fault while driving that could have ended in a severe accident I decided to have the car serviced. They insisted I take it back to their shop only. After they said I would not be able to drive it, they said it would be picked-up by their own driver. No one showed one called. After all this (and much more to list) the suggestion was since no drivers were available I would drive the car to them! Not sure what more needs to be explained but time and the 30 day warranty tick by while I cannot drive the car I paid in full for. Yes, I should have turned around and left the dealer fast, I get the stupidity on my part. I've heard the stories but until it happens to you, you can't imagine the sick feeling you get. I requested they return the car for refund but they will be dragging this for time to come guaranteed. Not sure if I'll trust places like this ever again. Yikes! More

My husband and I had a great experience with 5 Star, London.Best service ever hands down. We were able to purchase 2 vehicles with all their help and hard work. They went above and beyond in helping my London.Best service ever hands down. We were able to purchase 2 vehicles with all their help and hard work. They went above and beyond in helping my husband get the truck he wanted,with all the features he asked for.Then they worked and helped me get into a smaller vehicle with lower payments that I could afford and love, I would recommend 5 Star Dealer London to anyone for a great car buying experience. Thank you to- Steve,Fatlum,Andrew and Ziad you guys were awesome, great customer service, you made buying a vehicle a fun experience. B+F Fisher More

Theses guys are awesome!!! Got me in an awesome suv!! Thank you Fatlum and Andrew! You guys rock!! Highly recommended!!!!!! Get in touch with them!! :) Thank you Fatlum and Andrew! You guys rock!! Highly recommended!!!!!! Get in touch with them!! :) More